To highlight his current grievances, Donovan has mounted a high-profile campaign including the creation of an anti-Shell web-site, picketing of Shell HQ and annual meetings. He has also placed ads in the trade press warning Shell Smart partners that they, too, could face legal action.
June 6th, 1999:
Sunday Business: Donovan takes Smart case against Shell to court
Promotions expert claims Shell stole his Smart card idea
He also alleges that Shell used an undercover investigator, Christopher Phillips, to look into his financial affairs. Shell's lawyers admit that they hired Mr Phillips, but only to carry out "routine credit inquiries".