Extract from an email reply sent by John Donovan, 18 April 2017
Sorry, Sheikh Irfan Abdullah
If the Chief Executive of Royal Dutch Shell Plc cannot even be bothered to give you the courtesy of a response, there is nothing I can do other than publishing this correspondence, including your complaint. I guess he must have other matters to deal with that he considers more important. He has recently suffered the embarrassment of being caught in a wiretap intercept instructing a fellow Shell director to withhold any Shell internal evidence from police investigating a $1.3bn Nigerian corruption scandal in which Shell is a key player. Hence his distraction. Poor chap panicked after Shell HQ offices were raided.
Entire email correspondence in question will be published here if permission is given by Sheikh Irfan Abdullah
Permission granted 21 April as no reply received from Ben van Beurden by that date.
On 7 Apr 2017, at 13:02, Irfan Gaba wrote:
Dear Shell Team,
This is Muhammad Irfan Abdullah from Lahore, Pakistan.
I am interested to establish the Shell Petrol Pump at my site based on Mehmood Booti Interchange Ring Road Lahore. And I am sure my site is at Pivotal point of Ring Road Lahore, because our site is at cross road of Mehmood Booti Interchange. It is based on excellent location. It gives the following links towards many roads as below:
• G.T Road
• U-Turn towards Ring Road, Then Motorway and exit from Lahore via G.T Road
• Eastern Bypass will construct soon (Marking done) only 500 Meters away from our site, which will be connected to Kala Shah Kaku.
• Our site is a hub of industrial zone, there is great consumption of Diesel because among hundreds of factories. Each factory is having at least 20 heavy vehicles; it means thousands of heavy vehicles will pass through our site within 24 hours. And that will generate huge Diesel consumption.
• Continuous trafficking of Dumpers and tractor trollies for sand lifting from 3 different sites within the radius of 3km from our site. At least 500 sand lifting vehicles are passing away from our site. And definitely it should create huge diesel consumption.
• From Shahadra to Airport No Filling Station at Ring Road and that’s the distinctive edge for our site.
• Area of my site 35000 square feet approximately
But unfortunately your team in Pakistan did not give positive response about my site to conduct any survey or inspection. Now I am thinking to approach Total or PSO.
Slump in oil market the profit of companies have been stretched or even in losses and desperately they needed more businesses. I am bringing the business and your team in Pakistan is not showing any serious attitude which I believe is not in accordance with your global policies.
I was very positive that due to crises in oil market, I will discuss the strengths of my site with Shell Pakistan and they should appreciate my offer and give me positive prompt reply but they did not cooperate well.
I have studied in the UK for my MSc Business Management I where I read that in this competitive market customers are king and serve them promptly with best customer services to create the customer loyalty.
And I’m raising a complaint that your team in Pakistan is not interested to increase the business of Shell; therefore, they don’t bother the customers queries seriously. They are discriminating Shell’s global policies in Pakistan against policies in Netherland.
A positive cooperation will highly be appreciated.
Sheikh Irfan Abdullah