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Shell IT outsourcing to AT&T, T-SYS and EDS becoming the mother of all skeletons in the cupboard

FROM AN INSIDER, A FEW WORDS ABOUT SHELL CIO ALAN MATULA

John, please add this to the IT string GSAP/GPMR: THE MARCH OF THE DINOSAURS…

Matula has been mentioned a few times in this string of posts. He was the ‘brain’ (meant cynically) behind the complete outsourcing of IT business last year. That was another ‘spectacular’ from him and earned him promotion.

Yet again a very big promise and great underdelivery and as we all know, this is the key to succes in modern Shell. It now is such a mess that even the helpdesks do not function anymore. We have 3 partners that are quite disconnected and have no idea what the others are doing.

The business now needs to contract for a simple project more than 1 project manager (from competing service outfits) because no single IT service company has all technologies in house. Obviously recipe for disaster, they can always blame the other. And watch this space: Matula will muddle on for another 1-2 years, thereafter he will disappear to another company with a great CV and the next IT head honcho can go and sort out the mess. The outsourcing to AT&T, T-SYS and EDS is becoming the mother of all skeletons in the cupboard. And that cupboard is already very full as we can all read on the Donovan site!!

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