In 1996, I received an unsolicited letter of apology from Dr Chris Fay, the Chairman & Chief Executive of Shell U.K. Limited for the way we had been treated by Shell. It is printed below. This came at the climax of 3 high court actions we brought against Shell for breach of confidence and breach of contract, all settled in our favour. He was not amused by our whole page announcements in trade magazines of surveys about Shell involving over 1,000 Shell retailers in the UK.
By John Donovan
In 1996, I received an unsolicited letter of apology from Dr Chris Fay, the Chairman & Chief Executive of Shell U.K. Limited for the way we had been treated by Shell. It is printed below. This came at the climax of 3 high court actions we brought against Shell for breach of confidence and breach of contract, all settled in our favour.Â
Some time previously I had a nearly 2 hour meeting with Dr Fay at Shell Mex-House – just the two of us, served tea by his butler. He was not amused by our whole page announcements in trade magazines of surveys about Shell involving over 1,000 Shell retailers in the UK. I was a co-founder of the Shell Corporate Conscience Pressure Group, which commissioned the surveys.
At that time Chris Fay was far from being apologetic. Hopping mad would be a more apt description.
His letter of apology unfortunately proved to be but a brief interlude in hostilities, as it was followed by more deceit and dirty tricks by Shell after his sudden departure from the company, including more corporate espionage.
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