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Shell Energy the worst utility company ever?

By John Donovan: 23 Dec 2019

Selection of extracts from pissed off customer reviews about Shell Energy UK posted recently on review sites such as Trustpilot.

(1) Terrible company stay well clear of their broadband

(2) This is the worst utility company ever, do NOT enter into a contract with them.
Their customer service sucks, 4 phone calls that have taken almost 5 hours…

(3) the saga goes on.

Ref my previous review, nothing has changed, more chance of winning the lottery than contacting customer services…

(4) Switched to Shell Energy in July smart meters installed which packed up in October. They do not reply to emails… my readings are being estimated while they sort problem out

How long does it take !!

We are pensioners and do not want to have to pay a huge bill …


(5) Not worthy of one star. Incompetent company that have terrible customer service. Installed meters that didn’t work correctly and estimated a huge bill that they took from my account 2 days before Christmas without even warning me. Thanks for leaving my family in debt and ruining Christmas!
Do not sign up with this company, they rip you off when you leave!!

(6) Horrible company who charge you an exorbitant amount compared to other companies…

(7) Impossible to speak to anyone! On the rare occasion I did get to speak to someone they said they could not deal with my issue and put me back into the queue.

(8) So I’m paying £190 a month to to this f*****g company…


(9) Be careful if your supplier is Shell Energy (ex First Utility). Be careful with smart meters. DISGUSTING, UNFAIR, ROBBERS.

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