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Shell Energy, an absolute disgrace of a company

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 5 March 2020.

Bad customer service

Bad customer service, no answered phone calls, 1 hour wait, and no dedicated call centre. Rubbish Rubbish Rubbish

AVOID – ITS A TRAP – DON’T DISMISS A BAD REVIEW

Where do I even start. When you first get your tariff agreed by these sales reps, (who know how to pressure you) they will not tell you how variable it is. I was told I would pay £72 a month like I did at Scottish Power, and it was assumed I would pay around £864, (also written on when I was first sold this.) Of course I bought into this, and trusted this company, because for the previous 5 years, this is exactly what I paid with Scottish Power, (and left with credit!) Oh no, 5 months in with Shell, and I’ve already paid over £600!!!!! They claim they do tariff/ rate reviews, but this is only offered yearly. By that time, how much more would I have paid out?? Absolute disgrace of a company.

Tried to complain about me having to pay out for an exit fee as I felt I was mis-sold this, and they weren’t having any of it. Daylight robbery. I wonder how many others they trap..

Oh, and can’t get through to someone? Expect long waiting times on the phone, and long waiting times for email replies. If you complain on Facebook, surprise surprise, you’ll get a response. Shouldn’t take a complaint on Facebook to get a reply!!!! So poor.

Horrendous Customer Service

Horrendous Customer Service.

When its working is ok, But constant dropping of the broadband and phone service, slow speeds, and poor line quality.

But the worst is IF YOU TRY TO RING THEM!.

They just DONT answer. Keep you waiting and waiting and waiting.

Bad from start to finish!

Bad customer service, when you call you go on the call list & then get cut off before they pick up. This happened many many times, so tried though their online service. It takes them ages to answer any questions & if it is time for them to close, they leave you hanging, with no response until the next time they are live again.
Then when they finally come back to you, they dispute what was shown on my online account. Really had a hard battle to get the staff to agree with what was said on my online account. They almost made out I was telling lies.
Also set up a monthly direct debit with them, bank acknowledged the DD, but have failed for 2 months to take any money.
Finally they reckoned they were cheaper but are not & the benefits are rubbish & not what I was told when I agreed to swap from my old supplier.
All in all rubbish & the only reason I currently stay is because it would cost me money to leave due to the penalty clause.

Is there anybody there…………….?

I’ve only been a customer for 2 days and already beginning to regret it. I have had 2 requests to submit my Electric Meter reading but their system refuses to co-operate, as I have a Smart Meter. Evidently not smart enough for Shell to read it. Had a pointless’chat online’ advising me to try again tomorrow. Rang up, and the only option is to Make a payment or submit a reading. Selected the meter read option (2), entered the details and got a recorded message to advise that readings can’t be made this way. There is no human on the number given, just 2 automated services. I should charge for my time wasted.

Awful company

Awful company. Customer service lines are understaffed and can leave you waiting for 30 mins plus regularly. They continue to take direct debits once your account is closed, erroneously claiming that your new company has not provided a final meter reading. Expensive product, incompetent staff and poor processes and controls. Avoid this company.

Terrible company

Terrible company. Misselling tactics followed by lies. Avoid

Not very helpful staff

Not very helpful staff. Was told by a shell sales rep my monthly charge would be £77 a month but in reality is double that. Was also told by the sales rep there would be no cancellation fee. This is also not true. Have been well and truly stitched up. Avoid this company at all cost.

Didn’t receive my call back when I got…

Didn’t receive my call back when I got told I would get one and still having to pay an extortion of a bill when I signed upto a new tarif

Just updated my tariff and I was…

Just updated my tariff and I was charged £60 in exit fees when I shouldn’t. Not very professional for such a big company

Get my Name correct when addressing

You addressed me as Owen when you know my name is Alan!!
If you can’t address me by the correct name, how can I be confident that you can get anything else correct?

Not a good way to go about asking for a good review!

Pathetic customer service

Had a smart meter fitted never worked properly, informed shell energy engineer failed to turn up twice, I’m now switching companies as my electric bill as gone up 40 to 50 percent a month since she’ll took over from first utility, shell are a rip off company I would advise anyone to avoid them by a country mile, JOKE COMPANY

If I could give negative stars I would

If I could give negative stars I would. Absolutely appalling ‘customer service’. I have spent over 2 and a half hours on hold over the last week trying to change tariff and set up a direct debit. Currently being penalised by £96 per year due to their incompetence and inability to set up a direct debit. Will change suppliers ASAP. My advice is do not use Shell Energy.

The customer service is terrible

The customer service is terrible, tried to tell me I hadnt read my contract properly and go back and read it. When i have all the evidence in front of me in an email. Then tried to tell me I had had a contract with them from October and didnt have a cooling off period I only moved into the property in February. Also have an email stating that aswell. Then tries to tell me I hadnt rang and cancelled when I had so I was you dont use this company the worst customer service I have ever experienced

SCUM STILL CHASING ME FOR MONEY WHICH I…

SCUM STILL CHASING ME FOR MONEY WHICH I DO NOT OWE THEM GOING BACK TO JULY 2019, WHY ARE LYING CONNIVING FRAUDSTERS LIKE THIS ALLOWED TO PASS THEMSELVES OFF AS ENERGY SUPPLIERS, THEY LIE ABOUT THE COST OF THEIR GAS AND ELECTRICITY, PUT YOU ONTO FIXED TARIFFS WHICH ARE NOT FIXED, DO NOT TELL YOU WHAT IS THE COST OF THEIR SUPPLIES UNTIL YOU HAVE BEEN SIGNED UP AND THEN POINT BLANK REFUSE TO ANSWER THEIR PHONES, EXPECT TO BE PAID EXPENSIVE EARLY EXIT FEES FOR BEING ON A NON EXISTENT FIXED TARIFF AND PUT TOTAL CRUD FAKE REVIEWS ON THE TRUSTPILOT WEBSITE IN ORDER TO PASS THEMSELVES OFF AS GOOD.
WITHOUT ANY SHADOW OF A DOUBT THIS GARBAGE TIP OF A COMPANY MANNED BY PET MONKEYS WHO COULD NOT COUNT TO 20 WITHOUT TAKING THEIR SHOES AND SOCKS OFF IS THE LOWEST FORM OF LIFE APART FROM WHALE DROPPINGS, THEY ARE ABYSMAL WITHOUT ONE SINGLE REDEEMING FEATURE TO OFFER SOME HOPE OF ANYTHING WORTH HAVING BEING SUPPLIED TO THEM.
I HAVE COMPLAINED TO TRADING STANDARDS ABOUT THIS BUNCH OF TURDS WHEN THEY WERE FIRST UTILITY AND AGAIN WHEN THEY BECAME SHELL ENERGY, I HAVE MADE COMPLAINTS TO THE OMBUDSMAN (ANOTHER PATHETIC WASTE OF TIME) AGAINST FIRST UTILITY AND SHELL ENERGY, I HAVE REPORTED BOTH ENTITIES TO WATCHDOG, OFGEM AND MY LOCAL MP, WHAT DOES IT TAKE TO BRING THESE FILTHY LYING MAGGOTS TO BOOK.
AVOID THIS BUNCH OF PARASITES AND TELL EVERYONE YOU KNOW TO AVOID THEM, THEY ARE BLOOD SUCKERS WHO LIKE TO TRADE ON THE SHELL NAME AS A WAY OF CONNING PEOPLE INTO THINKING THEY ARE PROFESSIONAL, THEY ARE WHAT I SAID AT THE START COMPLETE WORTHLESS SCUM, TAKE YOU FINAL DEMAND MAGGOTS AND SHOVE IT WHERE THE SUN DOES NOT SHINE BUT WHERE WHAT LITTLE BRAINS YOU HAVE CAN NO DOUBT BE FOUND.

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

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