Lawyer says Shell Energy is a ‘Waste of time!!!!!’

Content sourced from a customer review of Shell Energy published on Trustpilot 31 July 2021

Don’t waste your time trying to navigate Shell’s system

Took over Shell from previous owner of my flat. This is not my primary home. Gave Shell correspondence address which it did not use and then Shell placed a note on my otherwise unblemished credit rating that I delayed paying my bill ( sent to the wrong address ) Set up direct debit.

Continue to be asked to submit meter readings because of COVID.

Cannot get Shell system to work ( online or app ) even to recognise I have an account / register the account.

The “ chat “ line is a AI / computer. ( in answer to the question “ are you a computer “ – answer. “ I have not been trained to answer that question “ !!

Given the other reviews it seems telephoning will be a waste of time.

I’m a lawyer paid by hand hour / cheaper for me just to pay the estimates until they send a meter reader round / or not as the case may be.
Waste of time !!!!!