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I’m so angry and I hate being lied to by Shell Energy

By John Donovan

I first heard from a very disgruntled Shell Energy customer, Mr John Wood, in 2019. He was one of the people who encouraged me to launch the

John was delighted and greatly relieved when his nightmare contractual relationship with Shell Energy came to an end.

Unfortunately, his celebrations were short-lived. The company he switched to went bust and without his permission or consent the energy regulator switched his account back to Shell.

Shell Energy, a company he had come to despise, was forced on him.

He soon discovered that Shell Energy is, if nothing else, consistent i.e. consistently incompetent and unscrupulous.

The following extracts are from emails John has sent in recent days…


I’m so angry and I hate being lied to.

They haven’t changed their attitude to customers in the slightest. They are still only prepared to do things “their way”.

Shell is the still very worst, awkward company I have had the misfortune to deal with and it is my intention to complain to Ofgem and the Ombudsman accordingly.

RELATED EMAIL sent on 13/01/22 at 19:01 GM Iby John Wood to Shell Energy Resolution Centre Tea  Manager.

Re: Billing/payment

Dear Resolution Centre leam Manager.

I thank you for confirming our telephone conversation which as you pointed out was being recorded.

Fortunately, I also recorded what you said as you were also informed at the end of our conversation.

I am pleased to hear that your insistence on further (meter readings were furnished on January 5th up to date meter readings is not necessary and that the threatened estimated bill for the next month
has been withdrawn. However. on receipt of your reply today I checked my online account and contrary to your assurance NO new bill (which was due on January 9th) has been issued so far.

You may recall that when I asked you why the electric opening reading was so grossly overestimated as deemed by Shell) you blamed Green’s Administrators by saying that they had failed to provide the closing meter reading that I had provided to them. You actually said the meter reading had been “deemed” by Green which frankly, I do not believe.

Your explanation is proven to be untrue by the fact that the gas meter reading was spot on is clear evidence that Shell DID receive the correct accurate readings from Green.

You see, I have had the previous misfortune to have to deal with Shell Energy in the past when your company was judged by the Ombudsman to have attempted to overcharge with grossly inaccurate meter readings.

Consequently, I have no reason to trust anything Shell do or say and obviously nothing has changed in the meantime. My distress that Ofgem had forced us back into the dishonest clutches of Shell Energy has proved to be justified and I repeat my expectation that our current genuine complaint will no doubt disadvantage our application for the Warm Front grant.

This website and sisters,,,, and, are owned by John Donovan. There is also a Wikipedia segment.

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