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Perhaps the slowest broadband service ever

“Perhaps the slowest service ever. Will switch.”: “Utterly incompetent. I might add that since Shell took over the broadband it has been dropping regularly”: “uncontactable”

08 Feb 2022

The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Perhaps the slowest service ever

Perhaps the slowest service ever. Will switch.

Broadband & phone transfer from Post…

Broadband & phone transfer from Post Office

Like others have experienced in the bungled transfer I also received a demand for payment out of nowhere with threats to disconnect my services. Yet a previous email from them stated I need do nothing i.e they sort out the transfer of the direct debit. There was no email address to contact them so I used the contact us webpage. I got confirmation of the message. That was several days ago. Utterly incompetent. I might add that since Shell took over the broadband it has been dropping regularly, something I had not experienced with the Post Office. I recommend you avoid Shell Energy!

Didn’t solve anything

Didn’t solve anything, uncontactable

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company

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