Shell Energy under investigation for not informing broadband customers their contract was ending

HATE SHELL: Hate Shell

Not only are they ripping me off with illegal energy price rises covered up by accounting for them as near doubling of the standing charge. But they are now antagonizing me further with pathetic customer service. I can download my latest bill but its corrupted so I can't read it. So I have to contact customer services. Firstly I tried the online chat and was connected to an idiot bot then left hanging for ages and gave up and decided to call. Their phone system must have been designed by a moron who wants to antagonize me as much as possible with menu after menu after menu before not connecting me to a human but leaving just hanging on until I finally gave up. Why don't Shell try spending some of their obscene earnings on looking after their customers? I have just tried emailing them from their website, its another total disaster area where it blocks my trying to send an email by forcing me to pick a totally unconnected topic from a drop down menu, which then starts me off on another totally unconnected route. Morons!!!!

Avoid: Avoid.

Passed to shell energy from pure planet. Didn't transfer over credit, unhelpful call centre staff, horrible call centre waiting times blamed on covid but obviously understaffed.

Price Cap: price cap.

If I could give minus 5 stars i really would. I didnt ask to join shell energy, sadly i was transferred over from green energy. The new rate for electricity set by ofgem is 28p per kwh, shell have decided for what ever reason to charge me 31.5 pence per KWH. Goodbye Shell energy.

Hopeless: Absolutely hopeless

Was moved to Shell energy kept getting estimated bills despite assurances that they could read my meters even complaints team misled me by saying we can read both your meters, then another overestimated bill today. When I called them was told can't read your meter. This has been going on for ages. Appalling service

Still Waiting: gave shell a reading on 27/0-4/22, still…

gave shell a reading on 27/0-4/22, still have not recived a bill, tried to contact them cant get through, a complete waste of time,

Hush now: With all this negative sentiment about Shell I was just wondering how this page is sustained. I presume it is backed financially by groups like Greenpeace etc or some other radical anti fossil fuel group. Must take a full time job to do all this.

REPLY BY JOHN DONOVAN

Shell first complained about our use of online activities by my late father and me in March 1995 No other party has ever funded any of our websites. We have never solicited or accepted donations. There are no subscription charges. The only income is from advertising which does not cover costs. Shell is welcome to sue for libel if it ever believes it has grounds to do so. So far the libel actions have always been by us against Shell and settled by Shell in our favour. Shell also settled four high court claims we brought for breach of contract and breach of confidence. Those are some of the claims mentioned in Shell's rabid press release which led to the first libel action.

AVOID SHELL AT ALL COSTS!!: AVOID SHELL AT ALL COSTS!!!

You don't deserve any stars, as a previous Post office customer for my landline, which has since been taken over by shell energy, you have cut my mum off who is 73 year old for no reason. numerous phone calls haven't resolved the issue, nobody know what they are doing, GET MY MUMS PHONE LINE BACK you bunch of XXXX!!!

Avoid this shower: Useless.

Fitted a smart meter that doesn’t work. No timeline for a fix, no communications about the issue. No update on my bills. Direct Debit still sat at pre price cap increase level.

If you can avoid this shower then please do.

Absolute thieves, be warned!: Use another provider

Got moved to these cowboys as previous supplier went bust! Just transferred to another supplier as Shell Energy over doubled my DD and installed smart meters that don’t work! Their customer service is nothing better than useless, brain dead morons reading from a script who don’t want to know or listen. Obviously these big companies pay back handers to regulators to get away with what they do! Absolute thieves, be warned!

Shell Energy Very poor.: Very poor!

Their app is a completely useless. Everytime I try to log on, I have to give my email and password then reply to my email so I can log on. I hate having to go into my account because it is so much hassle.

I only receive emails to submit my readings. My bills are never emailed to me. I have to go through the whole rigmarole above so I can see my bills. I had been "advised" to increase my direct debit. I decided not to because I would end up over paying. After a month, I was no longer " advised" but told I had no choice that my direct debit would be increasing. Why on earth should my money be sat in their accounts when my account is in the black! They wouldn't be so quick to refund my money if I over pay them. I genuinely wish I could switch to a new supplier but unfortunately, all the good suppliers don't want to take more customers. Funnily enough Shell Energy will. That speaks volumes. The quicker I find a decent supplier to switch to, the better !!!

Shell Energy DOUBLED my monthly DD for no reason: DOUBLED my monthly DD for no reason

They put my direct debit up from £80 to £166 despite being in credit. Online I could not change it to less then £130.... When I called I was told my projected spend was £81 a month.... If they charge more for not having a DD set up and just paying what you owe monthly.... they should refund any overpayment you make every month. Why should money I need for food be sitting in Shell energy's Bank account?????

Unfortunate Green energy went under. I cannot WAIT to leave Shell.

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Terrible company

My parents were forced to go to shell energy after they bought out the post office phone company. She was not billed for 3 months then when she tried to contact them she didn't get through for 3 days after being hung up on. Today she got through then was told by some vindictive over important receptionist that she would have to be put through to another department. But who has over an hour to waste waiting for someone to pick up. This company is a joke and I will find them another wifi/phone service they make billions of pounds profit yearly but still try to don't the ever day person out of money. Totally corrupt self-centred company and I advise all those considering this dictatorship to reconsider

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