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Shell Energy Broadband under fire again

7 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I do not recommend for broadband

I do not recommend for broadband at all, my contract is so close to ending and all we have are internet problems, not to mention there were times I did not even get the correct speed promised. Internet keeps dipping and I have a 75mb line and only getting like 16mb. Not impressed so glad I changed suppliers.

Been trying to get in contact by phone…

Been trying to get in contact by phone for the last 3days customer services is a joke my mother has been transferred from BT and still has no contact by Shell will be changing supplier at the earliest opportunity possible.

Cant even calculate the bill correctly

This company cant even calculate the bill correctly. Several attempts to contact customer service who are seemingly unable to calculate the bill and inform you of anything over the phone, numerous written complaints via their website, anple opportunity for them to resolve the matter. Eventually I was left with no choice but to cancel my direct debit payments in order to retrieve the money I was owed. They have since informed me via automatically generated email that the energy rate is higher without direct debit payment (at least they cant rob me). However, I will now be calculating my own bill and paying monthly via bank transfer at the lower rate and ignoring any automatically generated correspondence from until I recieve a satisfactory and considered response to my numerous complaints. Luckily I’ll be moving house in just over a month but I can assure you I will never deal with this company again.

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company

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