“Left without broadband for weeks. Terrible company.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Erica Unsworth: Location Bury: Date 2022-12-20

Comments

Had trouble from the beginning!! Keeps looking signal. Even when I’m sat next to router. Sent me a twin pack extender. worst instructions going. I can’t wait for my contract to end.

Reviewer Daisy Lisemore: Location Towcester: Date 2022-12-20

Comments

Although I have never had an issues with the broadband itself, their customer service when I left to join another supplier was absolutely appalling. I was a long term customer for 4 years and I was treated with contempt and disrespect. I would not recommend this company to anyone read more

naturalgasintel.com

Shell’s Prelude FLNG in Australia Still Offline After December Fire

Shell said a small fire was detected on Dec. 21 in a turbine enclosure and quickly extinguished. However, liquefied natural gas production was suspended pending an investigation, the company said. 

“We are working methodically through the stages in the process to recommence production with safety and stability foremost in mind,” a Shell spokesperson told NGI. 

The company also is working with regulators to restart operations, but there is no timeline.  read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Caroline Deakin: Location South West: Date 2022-12-18

Comments

Unbelievably bad. Have spoken to 7 different Shell, so called ‘customer advices, people. They have been polite but obviously make it up as they go along. They pretend they are referring to my notes but have no record of anything. Have waited ,in 2 whole days for engineers I was told would come, either AM or PM and would text me to confirm time. They didn’t come or text. I am being charged for a service I am not receiving. I have wasted hours phoning or waiting for Open Reach. I am under contract and want terminate but apparently can’t, or have to pay a severence fee. That is so wrong. Can Shell do this, arn’t they regulated. Are they as bad as energy providers as they are at telecoms? read more

12 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely disgusting service 8 calls…

Absolutely disgusting service 8 calls to them not even 1 reply 14 emails an absolute joke of a company they took over my account from the post office and it’s probably the worst company I’ve ever dealt with avoid at all costs

Time for legal action?

Electricity Spend data still not supported on the App after Shell installed ‘smart’ meters they knew didn’t work back in April 2022. Still no fix and no word of when this will be fixed. read more

oilprice.com

Shell Nearly Sold Its Norwegian Oil And Gas Assets In Late 2022

By Tsvetana Paraskova – Jan 10, 2023, 8:00 AM CST

Shell held talks last year with the biggest UK North Sea producer Harbour Energy to sell its oil and gas fields offshore Norway and some mature assets offshore the UK, but a deal ultimately couldn’t be reached due to price volatility, company sources told Reuters on Tuesday.

Shell, as well as other majors, have worked in recent years on streamlining asset portfolios to focus on the most profitable projects. Back in 2021, Shell said that its oil production peaked in 2019 and is set for a continual decline over the next three decades as it looks toward the renewables side of the business. Shell said its carbon dioxide emissions also likely peaked—a year earlier, in 2018. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Juan Ferrai: Location Sunderland: Date 2022-12-16

Comments

Do not use this company originally with the Post Office but went with Shell when they took over. Broadband speed was way to slow and unreliable. Customer service is a joke and finally moved supplier. Asked to return ancient router or would be charged £35. Returned Router with letter and proof of postage. 2 month later and various phone calls to tell them the router had been returned they still wanted the £35 paid . They then forwarded the disputed debt to MIL debt collection agency without notice. Avoid with a barge pole a horrible company read more

8 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful service

Terrible customer service, WiFi has been working intermittently, I have been ringing up asking for this to be fixed, which was finally done after Christmas. I was cut off twice on the phone.

Avoid Shell Energy for Bradband

Ordered broadband from shell in December with a go live date of 20th December. After 16 days still no broadband and customer service can not give me a date when the broadband will be working. Avoid. read more

Daily Record

Oil giant Shell to pay tax in UK for first time in six years amid huge profits

The firm made 9.5 billion dollars in profit in just three months last year.

By Rory Cassidy: Daily Record Reporter: 22:18, 6 JAN 2023

Oil giant Shell is set to pay tax in the Uk for the first time in six years.

The firm, which last paid money to HMRC in 2017, will fork out after making huge global profits last year. The energy firm said it expected to “take a hit” of around $2bn (£1.7bn) on profits in the UK and the European Union in the final three months of the year. read more

It’s a new year and Shell has a new boss, but the same old greed just won’t cut it

The company has to start paying for its share of the climate damage oil and gas have caused around the world. It certainly has the funds

inews.co.uk: January 6, 2023 11:41 am(Updated 1:07 pm)

As we welcome in a new year, Shell welcomes its new CEO, Wael Sawan.

Coming from Shell’s alternative energy division, Sawan’s appointment has already sparked speculation that this could mark a departure from the era of predecessor Ben van Beurden who presided over – among other things – Shell’s ignominious departure from the Alaskan Arctic, its first dividend cut since the Second World War and a loss in a landmark climate court case in the Netherlands. The company was also recently the focus of an documentary exposé and stinging spoof from comedian Joe Lycett.

Sawan steps up at an interesting time for the fossil fuel industry.

While households up and down the UK freeze, and struggle to put food on the table, Shell has made the most of tax breaks to avoid paying any windfall tax whatsoever. It’s even milked £100m from taxpayers. And instead of investing profits back into clean, cheap renewable power which could alleviate bills and shore up UK energy security, Shell has funnelled billions of that extra cash back into shareholder pockets in the form of buybacks. read more

“Takes hours and hours to get through to rude and unapologetic staff. Promises to solve the problem are false. Staff have no idea what’s going on.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John: Location Leicester: Date 2022-12-12

Comments

No problems when with the Post Office but now continual problems with Shell broadband speed and its continuity. I’m supposed to receive a speed between 35 Mbs and 45 Mbs. I get as low as 11 Mbs. I complain for which one has to wait around 30 mins for someone to answer the phone. I’m told that I must give 3 possible days when an engineer needs to visit but be prepared to be charged if I’m not at home but for which there is no reciprocal arrangement if the engineer doesn’t turn up, which has happened to me. In fact the problem can be solved without an engineer’s visit and this can be undertaken remotely. Then my speed is restored to around 36 Mbs (min for me should be 35) after which it is slowly decreased until I have to complain again. It seems like I’m being robbed of the service I pay for. As it can be quickly reset I believe that it is my ISP who is throttling my speed. Broken contract – new provider here I come. read more

SkyNews

Shell to pay £1.7bn in UK and EU windfall taxes

It comes after bosses at the London-listed oil giant said in October they had not paid any UK windfall taxes due to heavy investment in the North Sea.

By Sarah Taaffe-Maguire, business reporter

Friday 6 January 2023 10:17, UK

Windfall tax payments are to cost Shell around $2bn (£1.7bn), the oil and gas company has revealed.

The cost of the UK’s energy profits levy and the EU’s recently announced solidarity contribution will reach $2bn (£1.7bn) in the final three months of its financial year, the firm said in a fourth quarter 2022 update. read more

cnbc

Shell to take $2 billion fourth-quarter tax hit after new EU, UK levies

PUBLISHED FRI, JAN 6 2023 2:43 AM EST UPDATED FRI, JAN 6 20238:01 AM EST

Ruxandra Iordache

KEY POINTS

• Shell expects a fourth-quarter tax hit of $2 billion, following additional levies in the U.K. and European Union.

• The company expects “significantly higher” results from its liquefied natural gas trading performance in the fourth quarter, compared with July-September.

• Shell will release its final fourth-quarter results on Feb. 2.

Oil and gas major Shell said Friday it expects to take a $2 billion hit for the fourth quarter as a result of new taxes in the European Union and U.K.

“The Q4′22 earnings impact of recently announced additional taxes in the EU (the solidarity contribution) and the deferred tax impact from the increased UK Energy Profits Levy is expected to be around $2 billion,” the company said in a trading update.

The EU agreed in September that oil and gas companies will pay a levy on surplus profits made in 2022 or 2023. The “solidarity contribution” will see firms pay 33% of profits above their average taxable profits. read more

The Telegraph

Shell delays payment of cost of living grants until spring, investigation finds

The energy giant, which received £90,141,141 from the Government to give to customers, says the hold up is due to administrative processes

By Rachel Millard and Emma Gatten 4 January 2023 

Shell has delayed the payment of taxpayer energy bill support payments to thousands of its customers, sparking criticism over its role in the cost of living crisis.

The energy giant’s household supply division says some of its 1.4 million customers will now have to wait until April, to get payments which were due in October when bills hit almost double their level a year earlier. read more

RIGZONE

Meet Shell’s New CEO

by Andreas Exarheas Rigzone Staff Tuesday, January 03, 2023

Wael Sawan has officially become Shell’s new chief executive officer, succeeding Ben van Beurden, who had held the post since January 1, 2014.

In an in-house interview posted on Shell’s website, which asked the new company head how he felt about taking on the challenge of being Shell CEO, Sawan said he was “incredibly excited”.

“But, I have to admit, also sometimes daunted by the huge challenges that are out there. I take comfort in the fact that we do have a strong strategy. We do have brilliant people,” he added in the interview. read more

“Lost broadband services for four days last month due to faulty router. Currently have had no broadband for four days (and counting)…”: “ If you can do one thing in life… avoid Shell Energy for broadband.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John: Location Bexley: Date 2022-12-08

Comments

The worst experience and service I’ve ever received. If you can do one thing in life, it would be avoid Shell Energy for broadband. read more

“absolute crap customer service”: “If you decide to go with this company then do so at your peril !!!!!!”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Anthony Richardson: Location Liverpool: Date 2022-12-05

Comments

Worst broadband ever only been with you 4 months 4 breakdowns

Reviewer Jo-ann: Location Yeadon: Date 2022-12-04

Comments

I have been a loyal Post Office customer for over 15 years. Then Shell Energy took over and what a shambles ensured. I would not recommend this company if it was the only one on the planet. Customer service is non-existent, when you finally get through to someone you get an absolute idiot who has no idea what they are talking about. I was told that I could download a label to send back equipment and you cannot, you need to send an email to request a label. Surely they could have told you that over the telephone, absolute crap customer service. Glad to leave, if you wish to have decent customer service then go somewhere else and do not bother with this rubbish. If you decide to go with this company then do so at your peril !!!!!! read more