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SHELL ENERGY TOOK ADVANTAGE OF A VULNERABLE MAN WITH LEARNING DIFFICULTIES!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer PB: Location: Ayrshire Scotland: Date 2023-07-31

Comments

TOOK ADVANTAGE OF A VULNERABLE MAN WITH LEARNING DIFFICULTIES!
Inhumane and unethical practices – customer didn’t understand his basic Wifi would be DOUBLED in price per month at his new address – and even when family intervened and sent medical evidence that he wasn’t capable of understanding – they refused to release him from 18mths of paying a monthly DD he couldn’t afford – for a service/speed he didn’t need – during a cost of living crisis!
A decision they will regret commercially and from a reputational perspective as it’s about to hit every newspaper and online review site in the U.K.! Avoid like the plague – appalling !

Reviewer Pete: Location UK: Date 2023-07-30

Comments

Absolute waste of money – used ti get 12/13 mbps now 4.5 if we’re lucky. I’m cancelling my DD – will fight for early cancellation due to rubbish service

Reviewer w.e.merritt: Location Bognor Regis: Date 2023-07-30

Comments

This as a company, must be the worst in the U.K. without a doubt. First I had to contact the Ombudsman about the overcharging on my account which took months to complete, then I started getting intermittent termination on my Broadband when I swapped from one site to another they admitted a fault but would not change my Router, after terminating this service they wanted extortionate costs I had to speak to a manager who agreed to waver costs as I had never received a proper service as long as I waited a month every day we have had to RE-SET our password to watch our t.v.we are both pensioners and I am totally disabled.

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