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Unkept promises from Shell

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 26 Sept 2023

Reviewer Martin: Location Derby: Date 2023-08-29

Comments

Fast and reliable wifi when it finally was set up, but faced weeks and weeks of delays before this with poor communication and unkept promises from Shell. Moved house earlier this year and tried to stick with them but had similar issues where I was promised a ‘go live’ date that came and went with no wifi only to be told the order hadn’t gone through. Waited a week to find out it was still no further and they could not give me a new date, so cut my losses and cancelled with them. No real apology from Shell and a constant sense that people I spoke to on the phone didn’t really know what was going on and just wanted to give me a quick answer to get the call finished.

Reviewer Cara: Location Date: 2023-08-25

Comments

Absolutely a joke don’t recommend!!

The wifi was hardly working around my flat i wasn’t able to get wifi in the bedroom. I decided to leave and they told me i would have to pay a fee even though my contract was ending with them theyve re-opened a new contract i left them thinking my contract was over as when i had my new wifi which was talk talk fibre alot easier and works perfectly fine around all my rooms they where also suppose to tell them i was leaving even ddo i did tell them i was leaving and now trying too charge me £122.00 even ddo I’ve left them for nearly a year now blydi ridiculous and if i dont pay there getting people to come out and collect it. I dont owe you any money ive sent the router back aswel to you total joke of a company

Reviewer Lee: Location Wales: Date 2023-08-24

Comments

Worst company I have ever had to deal with, from the very start when we couldn’t get internet for the first 10 days. To now 3 months on when I’m being charged for call-outs I didn’t ask for. Just trying to get this sorted and call out charge taken off my bill has taken so much time. Live chat is awful and call centre is not much better. Do not go with them you will regret it like me.

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