Completely useless, my elderly mother’s phone line wasn’t receiving incoming calls and despite several days of hanging on a phone hers and mine, could not contact anyone. Tried the website which again is so poorly laid out found a chat option but it wouldn’t let you leave a message on any browser. Have had to get the Careline company to adjust their box so that they can speak to her if she has a problem. Would give no stars if it were possible.read more
Do read broadband.co.uk before you consider Shell Broadband. Months after we exited their ‘service’ after broadband speeds far worse than anything we have experienced in the previous decade and more, and paid a hefty early leaving charge, come the ‘collections’ department months later who have been leaving emails and calling because we owe them £35 for their lousy router. Do not, repeat do not, go anywhere near Shell Broadband. The broadband.co.uk reviews of Shell Broadband are very revealing on how dreadful and unfit for purpose Shell’s broadband operation isread more
Avoid.. SHAME ON YOU SHELL. Chasing me by email and letter for money I DO NOT owe…..I have tried calling and you are too busy and promise a call back that doesn’t happen…I tried you text line 3 days ago and nothing…emailed your collections team using he email given and it bounces back… SHOCKING
The worst company for customer service, unfortunately they make grand statements regarding how wonderful they aim to make the journey of customer relations, however your more likely to spend a long time in reality on hold before being transferred to another department with the out come of nobody taking responsibility for your complaint.read more
I got broadband with them and have had nothing but trouble from the start they scammed me their customer service is the worst I’ve ever had to handle. Don’t waste your time go elsewhere avoid at all costs
The Broadband provision was fine and during my contract term I only needed to contact Customer Service once, which was when I found it not the easiest company to contact and slow to respond. BUT my big problems started when I invoked my right to switch provider at the end of my minimum contract term.read more
Terrible company, avoid at all cost!!!!! They couldn’t set up my account for 10 months which means I couldn’t pay any bills for all this period, on top of that they set up a wrong tariff and charged me more for energy. Randomly after 10 months, they send me a bill for £539 and demand to pay it immediately and contact them immediately to solve the case because they charge me too much, and they pass on my details to the debt collector Zinc. Now they are harassing me with calls and letters, and Shell is not replying to my emails when I ask them when I will receive the correct bill! They just clearly don’t care they only care about money and will use all tactics to scare you to pay even when they know they made loads of mistakes along the way. Funny they couldn’t set up my account for 10 months even longer when I look at the time when I opened an account online, but they passed my detail to the debt collector company in 2 weeks !!!!!! Total scammers.read more
Wow, these reviews are good. I was hoodwinked into taking out another year as a ‘technical’ IT guy came on the line & said he had ‘adjusted’ it so SKYPE would work now. I know, I’m a fool to believe this trick. It doesnt work, nor does streaming & the broadband is so slow it cuts out trying to download photos on facebook. I just wanted to cancel the rest of the contract, as I’m now using a works line for everything but the cancellation fee is for the full contact length. ie I’m stuck with a crap service until July. BEWARE – no scruples about taking your money for nothing.read more
Every time I contact customer services, I receive misleading and inaccurate information. I am truly regretting switching to them. Should the switch ever complete, I will seek to move away as soon as possible, and will happily pay any penalties. I feel sorry for those forced onto this firm under the supplier of last resort process.
Appalling company, customer service is non existent. They emailed me to inform me that I had requested a change in my tariff, which would result in an increase in charges. They could/would not provide the evidence that I had made this request (because I had not) and ignored my emails requesting information regarding such but instead continued to email me to advise my tariff would be changed in line with my request! They did not provide a working smart meter from the beginning of the contract as stipulated in the terms and after 3 months of my regular emails and phone calls to them requesting that I receive either a working smart meter, or the one initially supplied be placed or repaired, I finally received an email to say we can’t fix it or replace it, you will just have to manage without!!! Shocking service, I will be leaving this company as soon as my contract expires. I DO NOT RECOMMEND THIS COMPANY AT ALL.read more
Never come across a more incompetent company in my life, hadn’t heard of them for 4 years after canceling with first utility because receiving bad internet…4 years later and they have started reporting on my credit file as a new debt for there “charges” I owed. Passed from pillar to post I Set up a repayment plan which I was told an email would confirm the arrangement…it didn’t instead it stated my broadband will be up and running again…. whaaaat! Also in the email was zero info on how to pay, what the payment is and how often. I was told this would be sent to me I the email. Shell you better not be switching me over to you again! Please do as promised so I can finally be rid of you! Wont hold.my breath tho doesn’t seem like anyone can follow o there promises without being prompted.
Also the phone calls have all been recorded my end.read more
Several years ago I was a First Utility Energy customer as they were the first supplier in a new build.
Customer Service was awful.
Bounce forward a few years, add a takeover, and a bankrupt energy supplier into the mix and I see that little has improved.
Live Chat where the agent does everything bar answer the question. Then asks me again and again what the query is even though I spelt it out for him.read more
I have been a Shell Energy customer just under a year and I’ve made more complaints in that time than my 10 years with Npower!!
The latest complaint is that Shell Energy were refusing to apply my £50 refer a friend to myself and my friend saying I’ve already received it!!
The £50 I received was for a previous complaint running for months that I requested to receive that amount as a gesture of goodwill for the hours of stress I’ve had to contend with from a customer service team who all seem to be singing from different hymn sheets as I always have to spend hours going over my complaints repeating them to different advisers and CONSTANTLY never being called back when promised!!!
Steer clear of Shell Energy, try generating your own energy on a bike dynamo.read more
Having signed up for broadband I found I had no service. I was advised a new router would be sent. They didn’t. A month later I changed to another supplier and hey presto I got service. I then received a bill of over £300 for early termination Incredibly they closed my complaint and forwarded the debt to a debt collection agency. I had to escalate complaint further copying in the CEO. It wasn’t until the 28th October that someone at shell actually looked into my complaint and agreed I had not received service and withdrew the charges. I spoke to people who did not deviate from the script which was so frustrating. Holding calls for up to 25 minutes and then being cut off. As a key worker I cannot take or make calls when on duty. Then they had the temerity to tell me that I had failed to allow them to fix the problem by not answering calls. All along I simply tried to tell them. Their own tech team advised they’d send a new router. Turns out they’ve identified a fault on the mast which required contact with the telephone company which again they failed to do. I will not and would never use this company again or recommend to anyone.read more
Nov 1st, 2021
by John Donovan.
Comments are off for this post
“Dishonest, fraudulent, unprofessional”: “I was with Shell before and they were rubbish – which is why I left. Now I’ve been forced to use them and they are still rubbish.”
1 November 2021: The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Please can you investigate fraudulent removal of nearly £2000 by Shell. I will be going to small claims and the police if this money is not returned Ref [9815163]. I will be making a formal complaint to every authority about Shell. The house was unoccupied and you don’t send any letters. Disgraceful, dishonest and I’ll be taking your legal team to task. Please give me their details.read more
Oct 31st, 2021
by John Donovan.
Comments are off for this post
FROM A MAJOR ARTICLE ON TWO-THIRDS OF PAGE 8 OF THE SUNDAY TIMES BUSINESS SECTION OCT 31, 2021
How should Shell, Glencore and British American Tobacco deal with their “toxic” legacy businesses?
Robert Watts: Sunday October 31 2021, 12.01am, The Sunday Times
Ben Van Beurden knew last weekend that he was facing one of the more trying weeks of his 38 years at Shell. But he still had no clue of the impending ambush being prepared by an American billionaire activist investor.
Shell’s chief executive knew the quarterly figures for the oil and gas giant he would unveil on Thursday would be bad. Profits between July and September came in at $4.1 billion (£3 billion) — well below the $5.4 billion expected and 25 per cent down on the previous quarter.read more
Oct 29th, 2021
by John Donovan.
Comments are off for this post
REUTERS
Third Point set to play long game in pressuring Shell
By Svea Herbst-Bayliss:
Oct 29 (Reuters) – When investors saw Daniel Loeb’s Third Point LLC unveil a stake in Royal Dutch Shell (RDSa.L), some were quick to make the comparison to Exxon Mobil Corp (XOM.N), whose board was challenged this year by another hedge fund, Engine No. 1.
Yet Third Point plans to follow a different tack, according to people familiar with its plans. It has not put forward any board nominees or threatened the chief executive’s job and there are no immediate plans to do so, the sources said.
Instead, the $19 billion fund outlined its suggestions to Shell in a letter to its own investors, making for a low-key introduction of its hopes for the $190 billion oil company.
Third Point’s founder, billionaire investor Daniel Loeb, wants the Anglo-Dutch company to separate its oil and gas business from its renewable-energy and liquefied-natural-gas operations.read more
Corporate raider Dan Loeb’s plot to break up Shell risks harming its efforts to tackle climate change, top investors have warned, in a sign he may face a struggle to win over the City.
The pugnacious Third Point founder, 59, has argued the FTSE 100 company should split its oil and renewable assets into separate businesses to both drive better returns and greater investment, and stop trying to be “all things to all people”.read more
If this had been the other way around, this article would have featured prominently in the main news page, rather than under the “Business” section. This is why people question the BBC’s impartiality..
(P.S. I voted remain)
No2EU: 10:54 15 Nov
to rl"
If this had been the other way around, this article would have featured prominently in the main news page, rather than under the “Business” section.This is why people question the BBC’s impartiality..(P.S. I voted remain)
"
No2EU replied: And Brexit would be blamed.
Smile dont shout: 10:57 15 Nov
Can't imagine what prompted this move:
"Earlier this year, a court in the Netherlands ruled that by 2030 Shell must cut its CO2 emissions by 45% compared to 2019 levels.” This only applies to the Netherlands
greenbird10 11:01 15 Nov
to Smile dont shout
"
Can't imagine what prompted this move:"Earlier this year, a court in the Netherlands ruled that by 2030 Shell must cut its CO2 emissions by 45% compared to 2019 levels."This only applies to the Netherlands
"
greenbird10 replied:
Think that's all the article needed to say to explain the move.
U17881151: 10:48 15 Nov
The truth is corporations are concerned about EU bureaucratic interference.
We saw with AstraZenica that the EU will block trade if they believe it gives them an advantage.
Google and other tech companies are increasingly being fined billions to fund EU wages and pensions.
The EU is a bit anti business.
It would be better to just focus on trade and creating friendly partnerships.
Arcangel: 10:56 15 Nov
to U17881151
"
The truth is corporations are concerned about EU bureaucratic interference. We saw with AstraZenica that the EU will block trade if they believe it gives them an advantage. Google and other tech companies are increasingly being fined billions to fund EU wages and pensions. The EU is a bit anti business. It would be better to just focus on trade and creating friendly partnerships.
"
Arcangel replied:
Agreed, but tbh I would rather we were stricter on companies like Shell given they are responsible for a large amount of the worlds pollution
Insider: Joe Lycett should talk to his friend Jimmy Carr about Shell. Jimmy worked in Shell marketing dept during the 1990s at Shell Mex House in the Strand.
Rick K.: All I can say is that I worked on the Rigs onshore and offshore with almost every major oil company in the world. And by far Shell was the best. The most Professional, Safest and I should add treated all the workers the best.
The worst BP.
USA USA USA: ABOUT TIME! With the continued number of offshore cases, deaths in the office, and impacts on production, it's a simple business decision. Expect a number of offshore folks will complain mightily, but not too different than the complaints for implementation of the life saving rules, flame retardant clothing, drug testing, etc...
COVID - Do the RIGHT THING!: I am sure that the Shell big bosses today had a lot to process with respect to the vaccine requirements. Offshore GOM, about half of the Shell staff based offshore have not "self declared" their vaccination status, while over 95% of the office based staff have. The operations teams have openly commented about the "risk" that people will leave if Shell or USCG required vaccinations for offshore work. On the other side of the coin, shutting in production for a few days on a TLP due to lack of healthy control room operators would suggest that we can afford to find people who will take the shot. There are so many skilled production operators that have lost employment in the last three years... just up the pay and fill the vacancies! Come on Shell do the right thing and make the vaccine a requirement - the safety of the staff has always been stated as the highest value. Any claim that this is a diversity and inclusiveness issue is a completely false narrative. Its like comparing it to respect people who choose to drive without a seatbelt, work at heights without fall protection, or don't wash their hands after using the toilet!
exmtv: the 11 refined products terminals.
5 in the northeast most likely to be acquired by Buckeye partners, and the remaining 6 by Motiva. Before the end of the year!
Moon Cracker: Well, if you are going to steal my name... I will change it to the other Penn Chem nickname. I remember some of the folks over their running through lots of potential names for "Penn Chem" - PCP, Beaver Cracker , Monaca Cracker, Moon Cracker, Moon Chemical, Franklin, etc. Really its just one of the biggest failures in BvB's many. (BG, Brazil, Prelude, LNG, etc.) next he will continue to sell the crown jewels for costume jewelry prices. At least the old dirty oil business is generating enough cash to keep the company standing with such terrible management decision making.
Beaver Cracker: The recent allegations highlight that the inspectors in charge of assuring safety and environmental protection on large pipeline projects are usually paid by the pipeline builders themselves. Critics say that creates a conflict of interest, but pipeline industry officials compare the practice to quality control in other areas of manufacturing.
“The system isn’t set up to ensure experienced and accountable inspections,” said Shannon Smith of the FracTracker Alliance, a Pennsylvania-based energy watchdog group that has monitored Shell’s project.
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
JOHN DONOVAN TV DOCUMENTARY INTERVIEW
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
ESTHER KIOBEL SUES SHELL FOR COMPLICITY IN HUSBANDS MURDER
ESTHER KIOBEL: EVIL OIL GIANT SHELL COLLUDED IN THE EXECUTION OF MY INNOCENT HUSBAND
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ABANDONED BY SHELL: KEITH MACDONALD & FAMILY, VICTIMS OF RADIOACTIVE CONTAMINATION AT WORK
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON. EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
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FROM A MAJOR ARTICLE ON TWO-THIRDS OF PAGE 8 OF THE SUNDAY TIMES BUSINESS SECTION OCT 31, 2021
The Telegraph
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EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
