Royal Dutch Shell Plc  .com Rotating Header Image

Posts under ‘Electric Power’

Shell acquires solar and energy storage developer Savion, further expanding its global renewable power business

CISION PR Newswire

Shell acquires solar and energy storage developer Savion, further expanding its global renewable power business

NEWS PROVIDED BY Shell Dec 14, 2021, 07:00 ET

HOUSTONDec. 14, 2021 /PRNewswire/ — Shell New Energies US LLC, a subsidiary of Royal Dutch Shell plc (Shell), has signed an agreement to buy 100% of Savion LLC (Savion), a large utility-scale solar and energy storage developer in the United States, from Macquarie’s Green Investment Group. With this acquisition, Shell expects to significantly expand its global solar portfolio. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy staff ‘the most incompetent cretins to walk this earth’

13 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

THE WORST COMPANY EVER!

THE WORST COMPANY EVER!! 1 star is too kind. It surely is criminal that they are allowed to operate. Ongoing sagas with them since start of 2021. The staff are the most incompetent cretins to walk this earth and that’s being polite! Top it off they double your bill even although you overpay every month and are in credit! Like WTAF!!
Someone random from the company will respond to this comment saying Sorry please contact to resolve (lip service as it always is – Don’t waste your breath Shell bot employee) NEVER do business with them. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Shocking Customer Service

7 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Shocking customer service

Shocking customer service. Having advised that a previous property was sold and given Shell Energy my new contact details they continued to send bills to the old address and then passed the collection over to a debt collection agency when the bill wasn’t paid. Have spent 90 minutes on the phone with Shell Energy trying to obtain an up to date bill having spoken to two different people and used the online chat. Extremely frustrating. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Customer Service is Non-Existent

4 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

customer services is non existent

customer services is non existent never answer the phone or email

STAY FAR AWAY FROM SHELL!!!!

Honestly, if you’re not looking to feed their greed, avoid them! They will use their knowlege and expertise to generate massive final bills and you will get no option to opt out as they can take you to court and cause a CCJ on your name etc.

Dissatisfied with customer service read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

The worst customer service of any energy company ever

29 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

customer services is non existent

customer services is non existent
never answer the phone or email

Completely useless

Completely useless, my elderly mother’s phone line wasn’t receiving incoming calls and despite several days of hanging on a phone hers and mine, could not contact anyone. Tried the website which again is so poorly laid out found a chat option but it wouldn’t let you leave a message on any browser. Have had to get the Careline company to adjust their box so that they can speak to her if she has a problem. Would give no stars if it were possible. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband dreadful and unfit for purpose

19 Nov 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Shell Broadband is to be avoided at all costs

Do read broadband.co.uk before you consider Shell Broadband. Months after we exited their ‘service’ after broadband speeds far worse than anything we have experienced in the previous decade and more, and paid a hefty early leaving charge, come the ‘collections’ department months later who have been leaving emails and calling because we owe them £35 for their lousy router. Do not, repeat do not, go anywhere near Shell Broadband. The broadband.co.uk reviews of Shell Broadband are very revealing on how dreadful and unfit for purpose Shell’s broadband operation is read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

SHAME ON SHELL ENERGY

19 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Avoid!!!!

Avoid.. SHAME ON YOU SHELL. Chasing me by email and letter for money I DO NOT owe…..I have tried calling and you are too busy and promise a call back that doesn’t happen…I tried you text line 3 days ago and nothing…emailed your collections team using he email given and it bounces back… SHOCKING

The worst company for customer…

The worst company for customer service, unfortunately they make grand statements regarding how wonderful they aim to make the journey of customer relations, however your more likely to spend a long time in reality on hold before being transferred to another department with the out come of nobody taking responsibility for your complaint. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband nothing but trouble from the start

12 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

The worst company ever

I got broadband with them and have had nothing but trouble from the start they scammed me their customer service is the worst I’ve ever had to handle. Don’t waste your time go elsewhere avoid at all costs

Disgraceful and unapologetic Customer Service for errors

The Broadband provision was fine and during my contract term I only needed to contact Customer Service once, which was when I found it not the easiest company to contact and slow to respond. BUT my big problems started when I invoked my right to switch provider at the end of my minimum contract term. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy a Terrible company, avoid at all cost!!!!!

12 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Don’t set up account with them they will scam you !!!

Terrible company, avoid at all cost!!!!! They couldn’t set up my account for 10 months which means I couldn’t pay any bills for all this period, on top of that they set up a wrong tariff and charged me more for energy. Randomly after 10 months, they send me a bill for £539 and demand to pay it immediately and contact them immediately to solve the case because they charge me too much, and they pass on my details to the debt collector Zinc. Now they are harassing me with calls and letters, and Shell is not replying to my emails when I ask them when I will receive the correct bill! They just clearly don’t care they only care about money and will use all tactics to scare you to pay even when they know they made loads of mistakes along the way. Funny they couldn’t set up my account for 10 months even longer when I look at the time when I opened an account online, but they passed my detail to the debt collector company in 2 weeks !!!!!! Total scammers. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Hoodwinked by Shell Crap Broadband

8 Nov 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Wow – so not my experience

Wow, these reviews are good. I was hoodwinked into taking out another year as a ‘technical’ IT guy came on the line & said he had ‘adjusted’ it so SKYPE would work now. I know, I’m a fool to believe this trick. It doesnt work, nor does streaming & the broadband is so slow it cuts out trying to download photos on facebook. I just wanted to cancel the rest of the contract, as I’m now using a works line for everything but the cancellation fee is for the full contact length. ie I’m stuck with a crap service until July. BEWARE – no scruples about taking your money for nothing. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Terrible Service from Shell Energy

Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Terrible service

Every time I contact customer services, I receive misleading and inaccurate information. I am truly regretting switching to them. Should the switch ever complete, I will seek to move away as soon as possible, and will happily pay any penalties. I feel sorry for those forced onto this firm under the supplier of last resort process.

After I switched from Sky to Shell…

After I switched from Sky to Shell broadband I’m experiencing either lost internet connection or poor connection wich I hadn’t with Sky. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Appalling Company, Shocking Service

4 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Appalling company

Appalling company, customer service is non existent. They emailed me to inform me that I had requested a change in my tariff, which would result in an increase in charges. They could/would not provide the evidence that I had made this request (because I had not) and ignored my emails requesting information regarding such but instead continued to email me to advise my tariff would be changed in line with my request! They did not provide a working smart meter from the beginning of the contract as stipulated in the terms and after 3 months of my regular emails and phone calls to them requesting that I receive either a working smart meter, or the one initially supplied be placed or repaired, I finally received an email to say we can’t fix it or replace it, you will just have to manage without!!! Shocking service, I will be leaving this company as soon as my contract expires. I DO NOT RECOMMEND THIS COMPANY AT ALL. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Never come across a more incompetent company in my life

5 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Never come across a more incompetent…

Never come across a more incompetent company in my life, hadn’t heard of them for 4 years after canceling with first utility because receiving bad internet…4 years later and they have started reporting on my credit file as a new debt for there “charges” I owed. Passed from pillar to post I Set up a repayment plan which I was told an email would confirm the arrangement…it didn’t instead it stated my broadband will be up and running again…. whaaaat! Also in the email was zero info on how to pay, what the payment is and how often. I was told this would be sent to me I the email. Shell you better not be switching me over to you again! Please do as promised so I can finally be rid of you! Wont hold.my breath tho doesn’t seem like anyone can follow o there promises without being prompted.
Also the phone calls have all been recorded my end. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

First Utility to Shell Energy, Still Awful

5 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

First Utility to Shell Energy. Still awful.

Several years ago I was a First Utility Energy customer as they were the first supplier in a new build.

Customer Service was awful.

Bounce forward a few years, add a takeover, and a bankrupt energy supplier into the mix and I see that little has improved.

Live Chat where the agent does everything bar answer the question. Then asks me again and again what the query is even though I spelt it out for him. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell is broken it needs major surgery!

5 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Shell is broken it needs major surgery!

I have been a Shell Energy customer just under a year and I’ve made more complaints in that time than my 10 years with Npower!!
The latest complaint is that Shell Energy were refusing to apply my £50 refer a friend to myself and my friend saying I’ve already received it!!
The £50 I received was for a previous complaint running for months that I requested to receive that amount as a gesture of goodwill for the hours of stress I’ve had to contend with from a customer service team who all seem to be singing from different hymn sheets as I always have to spend hours going over my complaints repeating them to different advisers and CONSTANTLY never being called back when promised!!!
Steer clear of Shell Energy, try generating your own energy on a bike dynamo. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Crap Broadband. Where to Start…

1st Nov 2021: The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Having signed up for broadband

Having signed up for broadband I found I had no service. I was advised a new router would be sent. They didn’t. A month later I changed to another supplier and hey presto I got service. I then received a bill of over £300 for early termination Incredibly they closed my complaint and forwarded the debt to a debt collection agency. I had to escalate complaint further copying in the CEO. It wasn’t until the 28th October that someone at shell actually looked into my complaint and agreed I had not received service and withdrew the charges. I spoke to people who did not deviate from the script which was so frustrating. Holding calls for up to 25 minutes and then being cut off. As a key worker I cannot take or make calls when on duty. Then they had the temerity to tell me that I had failed to allow them to fix the problem by not answering calls. All along I simply tried to tell them. Their own tech team advised they’d send a new router. Turns out they’ve identified a fault on the mast which required contact with the telephone company which again they failed to do. I will not and would never use this company again or recommend to anyone. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
%d bloggers like this: