Jul 29th, 2022
by John Donovan.
Comments are off for this post
‘Now after trying to resolve the problem with my account for over 6 months I have just received a phone call from Shell to tell me I don’t owe them anythingBUT MY CREDIT RATING IS F**CKED What a load of incompetent fools ( not my first choice of words ) AVOID THIS COMPANY !’
29 July 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Shell energy broadband customer services are a disgrace. An on going saga of no service for 3 months, and even the complaints team cannot be bothered to call back at the time they arrange. Despite promises to stop taking payments, money is still deducted from my account. Engineers are sent who can’t fix anything and by their own admission are not trained to do the job they are sent to do, so many days work are lost waiting at home for their visit. Shell then have the audacity to charge you for a visit that that have sanctioned and require without any acceptance of costs or terms and conditions. Managers do not call back despite assurances that you will get a call. I would suggest that you avoid this internet service provider unless you have hours and hours to spend on hold on the telephone, or days and days to wait in for inadequate engineers, and you have no need for any Wi-Fi and you enjoy listening to lies and fairy tales.read more
EXTRACTS FROM THE RECENT REVIEWS (DISPLAYED IN FULL BELOW THE EXTRACTS):
‘Can’t even login to my account. Was transferred to Shell when Post Office sold their phone and broadband to them last year. They must be the most incompetent providers on the market. Deal ends soon so I’ll be outta here!’: ‘Shell Energy are absolutely clueless and appear to know nothing about phones and customer service is certainly not their forte.’: ‘The worst company I have ever dealt with. Had no broadband since 20 May ( now 14 July). No explanation from Shell. They have not responded to letters or on- line attempts by myself. You wait on phone until you give up. Dreadful company.’: ‘Switched to Shell Energy Broadband. Lost my internet connection. Met with a wall of silence from customer services…’: ‘Disgusting customer service. In short I have had major issues with internet connection and phone line; the problem has mainly been since Shell took over from Post Office. Interrupted internet for 4 months and very slow or no connection for long periods…’: Do not use this company, you have been warned! worse than TalkTalk, Blatent lies about speeds…’read more
This company is going from worse to absolute sh**e.The app is terrible and doesn’t give you the info you require or it isn’t supported.
The customer service is poor now. It was way better when it was first utility. I can’t wait for my contract to be up to go somewhere elseread more
If you have broadband and homephone from this company and pay quarterly be warned. My bill was sent out late and I paid by return of post. The money was taken from my bank account and I thought no more about it.
Then I received a suspicious automated phone call threatening to cut off my phone and broadband. Thinking this sounded like a scam particularly as payment was requested over the phone I phoned Shell to point out someone was making scam calls on their behalf, since I knew I’d paid the bill. But it was not a scam they were deadly serious. ‘Bills were sent out late and it takes a while for payments to be received in our accounts’.
What a pathetic response from Shell! I’d expect a commitment to send bills on time, set realistic deadlines and to cease threatening automated calls. Was this irrelevant response also written by a machine??read more
Households thinking of moving broadband and landline services to Shell Energy may want to think twice after complaints about it soared in the first three months of the year.
It received twice as many complaints than the industry average for its broadband services, according to Ofcom – and more than three times’ as many for its landline offering.read more
A new study has taken a look at the leading broadband providers in the UK and ranked them on how many complaints they receive. The figures, from regulator Ofcom, has revealed how many moans Internet Service Providers (ISPs) such as Virgin Media, BT and Sky received in the first three months of this year. And the ISP that had the most complaints in Q1 2022 was Shell Energy, who also received the most complaints about landline services for the same period. read more
Jul 13th, 2022
by John Donovan.
Comments are off for this post
Shell to install 79 EV charging points at Canadian retail stations by end of year
Wed, July 13, 2022, 6:44 p.m.
CALGARY — Shell Canada has announced plans to significantly expand its electric vehicle charging network across the country.
The energy company said Wednesday it will install 79 Shell Recharge fast charging points at 37 Shell retail stations across Canada, along major corridors from B.C. to Ontario, by the end of this year.
Currently, Shell Canada has just 25 charging locations in this country, but parent company Royal Dutch Shell plc is investing heavily in EV infrastructure around the globe as part of its goal to reach net-zero emissions status by 2050.read more
I’ve waited 2 weeks to get my broadband transferred to my new address and get an engineer however the day it was scheduled nobody turned up and no internet connection, very frustrating after this long wait, how can I resolve this issue?
Shell has begun building Europe’s largest “green” hydrogen plant that will use electricity from an offshore wind farm to produce the clean-burning fuel.
The oil and gas group said it had taken the final investment decision on the 200 megawatt electrolyser in the port of Rotterdam and expected the plant to start operating in 2025.
Shell said the capacity of the plant was equivalent to roughly two thirds of all electrolyser capacity in operation globally today. The new facility will use electricity from the Hollandse Kust (Noord) offshore wind farm that Shell is jointly building about ten nautical miles off the coast of the Netherlands.read more
The WiFi cuts out all the time and phone rarely connects to it. I emailed them 4 days ago and had no response. The online chat is always offline. I’ve been with TalkTalk and Sky and never had the issue.
simply appalling service – broadband almost non-existant. Customer service even worse. Call backs promised and never materialise.Foillow up calls promised and don’t happen. Still no internet service over 2 months on. Hours spent listeneing to awful music waiting to speak to someone. No help again today after 2 hrs 50 mins on the phone. Avoid like the plague. Still take my money despite promising a refund, which like the phone calls has not appeared. deadful. Shame on you Shell.read more
Jul 5th, 2022
by John Donovan.
Comments are off for this post
Terrible broadband and customer service. They kept dropping the internet/landline connection and it took nearly an hour or longer to speak to anyone about it. They made it almost impossible to work from home…
5 July 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Terrible broadband and customer service. They kept dropping the internet/landline connection and it took nearly an hour or longer to speak to anyone about it. They made it almost impossible to work from home because of it. I finally left Shell but they owe me money as I am in credit with them. On 19th June I was told that they have processed the refund and that the money will be transferred via bacs payment in 5 working days and I’m still waiting! Their agents are completely unhelpful and “there are no mangers to speak to”.read more
Not had any service for months even though paying for high speed fibre, I have been on the phone for literally hours every week only for them to keep telling me my fault has been resolved.
This morning was the 4th time I’ve taken time away from work for an engineer, to fail to turn up or even call me.
After an hour on hold this morning, they advised its not possible for me to speak to a manager, to make a complaint, or basically do anything to resolve the situation.read more
My father is a Shell customer, as they took over his landline contract from The Post Office. He is 73 and classed as a vulnerable customer – wheelchair bound, with terminal cancer, currently undergoing immunotherapy.On June 21st, I contacted Shell to say his phone wasn’t working. They marked him as a welfare case and said the fault would be fixed within 24 hours. It was not. We contacted them again, they contacted us, and so it went on, but the upshot is that, on June 30th, a ‘priority case’ has been without a working phone for 10 days! My brother had to move in to ensure Dad was okay and still no-one will assume responsibility; Openreach say it’s fixed. Shell say they will contact Openreach again, but no one will actually go to the house and check until Monday – that’s 14 days for a welfare case! We pay the bill; is it too much to expect a multi-million pound company to help a vulnerable customer? Disgusting.read more
I didn’t ask to be a Shell Broadband customer. I signed up for Post Office broadband, but Shell bought them out and existing PO Broadband customers were forced to migrate to Shell or pay an early termination penalty. Shell customer service is hopeless, you waste huge amounts of time on the phone trying to contact these people, the broadband speed is glacially slow (and my broadband was meant to be fast but it was hopeless). I’ve just got rid of them and had to pay £157 for the privilege. Don’t even think about becoming a Shell Broadband customer, it’s not worth the time, money and stress. It’s a rip off.read more
Just had my first bill after changing to fibre broadband and it should have been £32.88 per month. I didn’t get a first bill and was told I was in credit from paying in advance for my original broadband package of 2mbps with Post Office when it was migrated.
So no get billed is £196.54!!!! I ring and spend over half hour talking first to a computer then to Nazeem who says I had a call out charge added. I said yes as Openreach left cables to 5 houses disconnected after moving a telegraph pole. I was asked again if I requested a call out, well obviously as I had no phone/internet! Nazem contradicts a previous message that said if the engineer is called out for any reason there is a charge! Shell already paid me a weeks compensation for loss of service and yet I am still billed. Also no mention of how much I was in credit from my pre-change-over contract. Its like Fred Carnos Circus run by people with no idea on how to treat customers. As someone else said, another Talk Talk type company. Avoid at any price!read more
DO NOT BUY fibrebroadband from these people. We are now 21 days past the go live date. Still not live. It is impossible to get to talk to some one so far I have been in ques for a total of over 9 hours. Still waiting for email enquiry to be answered 5 days after sending mesage to ask when Fibre will be installed?
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON. EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
JOHN DONOVAN TV DOCUMENTARY INTERVIEW
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
ESTHER KIOBEL: EVIL OIL GIANT SHELL COLLUDED IN THE EXECUTION OF MY INNOCENT HUSBAND
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
This is not a Shell website. That fact should be abundantly plain from the overall content of this home page and our sister Shell focussed websites, including shellnazihistory.com. Click on the Disclaimer link at top of this page for more information. You Can Be Sure Shell does not endorse or approve of this website. There are no subscription charges nor do we solicit or accept donations. No advertising is accepted. It is an entirely free to use non-commercial website drawing attention to the negative side of Shell. The Shell logo image with the white text used on this website, as per the above example, is in the public domain because its copyright has expired and its author is anonymous. It can be found here on WIKIMEDIA COMMONS. Our shellenergy.website republishes Shell Energy customer complaints posted on Trustpilot where there is an ample supply. Use this link for Shell’s own website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
John Donovan, the website owner
Now after trying to resolve the problem with my account for over 6 months I have just received a phone call from Shell to tell me I don’t owe them anything BUT MY CREDIT RATING IS F**CKED What a load of incompetent fools ( not my first choice of words ) AVOID THIS COMPANY !’
Energy Broadband Reviews recently posted on 
Shell to install 79 EV charging points at Canadian retail stations by end of year
6 July 2022
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
