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Posts under ‘Exit Fees’

Shell is possibly the worst broadband supplier in the world

“We are experiencing high call volumes” blah blah blah. Why not employ some more people if you are always so busy????? I was 149 in the queue. That is ridiculous!!!!

5 Sept  2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Say no to Shell broadband

1, Waiting over a hour to talk to a customer service advisor.
2. Overcharged for a package of £47/month (from 153mbps to 304mbps; advertising with 290mbps average speed). However, the actual average download speed just 75mbps. And never fix the low speed problem. The internet will be suspended for 5 minutes between 2am to 3am.
3. Cancellation team is the worst customer service provider team in the world. Threatens me with £290 early termination fee. Bad and rude attitude. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!

LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!

28 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

DO NOT USE SHELL

DO NOT USE SHELL. We have had the worst internet connection for months now and have even had to upgrade our phone contracts just to get online. We have contacted shell several times, who have done absolutely nothing to resolve the issue. They are now trying to charge us 273 as an early termination charge which I refuse to pay as I will not pay for a product that DOES NOT WORK!! LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Very low internet speeds and terrible customer service provided by Shell Energy Broadband

My basic problem with Shell is that every time I call, I’m on the line for 40 – 50 minutes, most of it ‘on hold’: “Actually speaking to a human is near impossible unless you have a spare 2hrs to spend trying to get through.”

Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Nigel Miller: Location Macclesfield: Date 2022-08-09

Comments

Called to renew /upgrade contract. After agreeing I recieved two emails first with confirmation of 18 month instead of 12 month. Second email telling I am coming to the end of my contract soon and info on continuing price and an offer higher then just agreed. Customer service person spoke garbled english and had no clue after 23 minutes about my new contract. Then cut me off. Absoultely useless CS. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

NON-EXISTENT CUSTOMER SERVICE AT SHELL ENERGY?

18 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Abysmal service

Abysmal service. Cannot get through to speak to someone who can actually assist. Biggest regret switching to Shell broadband. They do not care about the customer at all! Broadband was supposed to go live 08 August. Eventually sorted 12th August. Received a bill for more than what was quoted even though I had no service initially. Not a happy customer. Can somebody at Shell broadband please actually help?? read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

SHELL ENERGY = SHAMBOLIC

4 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Terrible Broadband Provider

Terrible Broadband provider.

Not had any service for months even though paying for high speed fibre, I have been on the phone for literally hours every week only for them to keep telling me my fault has been resolved.

This morning was the 4th time I’ve taken time away from work for an engineer, to fail to turn up or even call me.

After an hour on hold this morning, they advised its not possible for me to speak to a manager, to make a complaint, or basically do anything to resolve the situation. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Ads by Shell and Land Rover banned over deceptive planet-saving claims

euronews.com

Ads by Shell and Land Rover banned over deceptive planet-saving claims

By Rebecca Ann Hughes

Two advertising campaigns that falsely suggested car drivers could lessen their impact on the environment have been removed after complaints.

The adverts from multinational energy company Shell and vehicle manufacturer Land Rover were found to be misleading by watchdogs.

Advertising standards authorities in the Netherlands and Ireland concluded that the companies were unable to back up their claims. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell broadband speed is glacially slow

29 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Avoid at all costs

I didn’t ask to be a Shell Broadband customer. I signed up for Post Office broadband, but Shell bought them out and existing PO Broadband customers were forced to migrate to Shell or pay an early termination penalty.  Shell customer service is hopeless, you waste huge amounts of time on the phone trying to contact these people, the broadband speed is glacially slow (and my broadband was meant to be fast but it was hopeless).  I’ve just got rid of them and had to pay £157 for the privilege. Don’t even think about becoming a Shell Broadband customer, it’s not worth the time, money and stress. It’s a rip off. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Call to Boycott all Shell products and services

“Hi Everyone. Shell broadband Etc. I’m not going to repeat what people have been saying about Shell, from my own experience they are the worst company I have ever dealt with.”

25 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

SHELLSHOCKED

Hi Everyone. Shell broadband Etc. I’m not going to repeat what people have been saying about Shell, from my own experience they are the worst company I have ever dealt with. So with that in mind let’s get down to how we can all play our part to bring this company down legally. Money Money Money,  they cannot survive without money. Boycott all shell products and services, tell family and friends to do likewise. Get on to social media spread the word. Word and mouth will spread like a forest fire it just needs you to do your bit. Shareholder a perfect storm is coming, will your shares become worthless, should you even be supporting this bad company. The top brass at shell need to know what’s happening, their email address is on the internet fill their inboxes with your truthfully thoughts. The people in the UK deserve better lets get rid of this crap company from our shores. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

My Shell Broadband still not working after 6 weeks

“Broadband still not working after 6 weeks.”: “Straight away I noticed how slow the speed was and how long it took to connect to sites. Tried to call Shell, but could not get through, tried emails but no reply…”: Absolutely terrible service and bully boy tactics.”: “I would strongly advise people to avoid Shell”

23 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful customer service. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Total disinterest and incompetence by Shell Energy

“Seeing how many bad reviews are on here the last few days I can see why. Terrible company…”: “I have never had this type of total disinterest and incompetence before with any company.”

23 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Was switched to shell when previous…

Was switched to shell when previous company went bust. shell by far are the worst company I have ever delt with . 2 visits to fit a smart meter. Sending me a letter saying they have to increase my direct debit to over £400 a month way UNDER my usage.as I will not pay a ridiculous amount each month I cancelled the direct debit and simply pay each month for actual energy used not a penny more not a penny left. Shell have marked my credit file a month in arrears.but not updated it for over 3 months. Customer service is awful they simply too big to care as soon as I am able to switch I will be leaving my money be better spent elsewhere read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

The prize for “MOST USELESS COMPANY ON THE PLANET” goes to ……. SHELL ENERGY

The prize for “MOST USELESS COMPANY ON THE PLANET”
goes to …….
SHELL ENERGY

21 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

MOST USELESS COMPANY ON THE PLANET

The prize for “MOST USELESS COMPANY ON THE PLANET”
goes to …….
SHELL ENERGY

– Incorrect invoices
– Backdated price increases
– Customer Service who ignore communications
– Refusal to provide full details of the tariff I was on
– An IT system which could not correctly download any bills
– An IT system which will not allow me to enter meter readings.
– An IT system with insecure login
– Payments listed on my account but not credited to my account. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Anyone reading this AVOID Shell broadband

“Snail’s pace download speed of Shell Broadband”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Dave: Location Staffordshire: Date 2022-06-13

Comments

Have a line fault Shell aranged for Openreach to contact me when they are coming, waited three days but no call from anyone. Have tried to phone Shell six times. waited at least 30 minutes to 45 minutes not answered. fed up with this so called caring company, off back to another provider

Reviewer Shahin Hussain: Location Rochester: Date 2022-06-13 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Bombardment of complaints about Shell Energy Continues

14 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Very poor company, terrible service

Very poor company, ridiculous estimated bills, avoid at all cost

Terrible company

Terrible company, poor customer relations, threatening text messages when I have upped my direct debit with them every month and make one off payments which they don’t seem to apply to my account. It is impossible to speak to a human being, you have to leave your account number and phone number on an automated line with a promise of a call back that never comes. I have done an online enquiry form disputing what I am paying and don’t even get an acknowledgement. I have so far paid them £511 this month alone yet my balance has gone up not down. This company are an absolute joke!! The sooner I can move supplier the better. I am only with them because pure planet went bust and I was automatically moved to shell. They clearly can’t cope with the new volume of customers but are more than happy to take our money! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Trustpilot toxic verdict on Shell Energy Customer Services

“Worst energy company I have ever been with”: “Customer Services are a total waste of time.”: This is a total farce only no one is laughing!”: “Company is awful.”

11 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Beware this company

Beware this company is sending out demands for monthly payments in my case over 500% above what I am actually using. Have complained to them and the answer is the computer does the calculations !. At first level by phone employee looked at my account and agreed demands were excessive. When complaint escalated is when informed they go by computer calculations and sent deadlock letter with an offer of £50 to close complaint !. Will have to see now what the ombudsman says. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Don’t touch Shell Broadband with a fibre optic barge pole!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John Hutchinson: Location Notts: Date 2022-05-25

Comments

Terrible service, cancelled, now cannot get money owed paid back.

Reviewer Caroline: Location Windsor: Date 2022-05-25

Comments

My broadband has not worked since the day it was installed. customer service is almost non-existant and you have to request a call back from a manager that just doesn’t happen. 4 weeks now with no internet, no refund, nothing.

Reviewer Steve: Location Tavistock: Date 2022-05-24 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband has not worked since the day it was installed

26 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell Energy Broadband has not worked…

Shell Energy Broadband has not worked since the day it was installed. Almost non-existant customer service and a manager needs to sanction the solution – yet you cannot speak to a manager. You have to wait for them to call you back – so far 10 days and no call back, despite repeated requests and emails for one. Each phone call requesting a call back takes nearly an hour. No service, no refund and appalling communication. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.