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Posts under ‘Incompetent’

Don’t bother getting Shell energy broadband

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 Sept 2021: SHELL BROADBAND

Don’t bother getting Shell energy broadband

Shell energy broadband appear to be very disorganized, so be prepared for unexpected charges and constant email follow ups:

1. They failed to correctly setup my direct debit three times, so I just gave up and paid with digitally each month.
2. They calculated my final bill (that was in credit) using the discount code used for the contract. This effectively gave me a 10% reduction in my refund.
3. They charged me for the router that was returned. I have provided the shipping details plus evidence that they signed and received it, but I’m still waiting for this charge to be cancelled. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

AVOID SHELL BROADBAND AT ALL COSTS

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

11 Sept 2021: SHELL BROADBAND

Bad Mistake

Wow so far so bad can’t get the sky q boxes to work! The broadband band drops out for some reason. The router is embarrassing cheap and a horrible design. The Wi-Fi range is poor so my kitchen Alexa will not work or my ring door bell. No one in the family is talking to me now as its so so so bad!! This was not a good decision by me, wish I stayed with sky!! read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Avoid Shell Energy like the plague

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

11 Sept 2021

Avoid this company like the plague

Avoid this company like the plague, I took over this property, Shell Energy was then the provider, unable to get through via the tel number, an automated message states leave your account number and tel number and someone will call back, this never happens, I switched to my previous supplier and I am still receiving computer generated letters / demands stating I owe them money, some of these letters state that if I don’t pay it will effect my credit rating, appalling, get your act together starting with a customer service tel contact. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Beware of Shell Energy’s costly renewal ploy

The content below is sourced from a current customer review of Shell Energy published on Trustpilot.

10 Sept 2021

Beware of Shell Energy’s costly renewal ploy.

Shell Energy cannot be trusted!

When they notified me that renewal was due they provided a quote for the best tariff. But when I renewed the rates had been adjusted upwards, i.e. were not the same as they quoted. When they confirmed my intention to renew with them they did not advise what the new tariff rates would be, it was only because I telephoned them that I knew the rates had suddenly been increased. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Broadband is terrible

The content below is sourced from a current customer review of Shell Energy published on Trustpilot.

Broadband is terrible!

Absolutely terrible service on broadband. We got told our router would be sent out to our new property within 5-7working days. It did not turn up. We called the chase this after 7 working days and were told this had been cancelled but were not notified of this.

They then said we needed an engineer out this time and this would take an additional 2 weeks. It got to the day booked for the engineer to set it up and no one turned up. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

STAY AWAY FROM SHELL ENERGY THEY ARE FULL OF BULL***T

Content sourced from recent customer reviews of Shell Energy published on Trustpilot.

3 Sept 2021

Shell energy the worst energy supplier …

Shell energy the worst energy supplier ever ..do not use this company for anything..they will make any sum up for final bill and make out it your fault .. worst of the worst ever …

Still waiting for some action that you…

Still waiting for some action that you promised last year.
Poor customer service I wonder if shell would spring into action if I stopped paying. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Superslow Broadband

Content sourced from current customer reviews of Shell Energy published on Trustpilot. 25 August 2021

Shell superslow broadband

Shell broadband started off good for the first few months, now has choked our broadband and we only get speeds of 2Mbps.

Avoid avoid avoid.

Disgusting company… broken promises, no respect, appalling customer service!

Had a perfectly working smart for 18months. Recently had another installed which not only has been done wrong, but has disconnected the one that has been working fine. On the verge of entering 3hours worth of phone calls, and still nothing has been sorted. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Terrible Customer Service from Shell Energy

Content sourced from a current customer review of Shell Energy published on Trustpilot. 23 August 2021

Terrible customer service

Trying to move your contract to a new home is a nightmare. Chat bots that copy and paste basic answers and customer service phone call takers who obviously don’t know what they are doing.

Passed over and over to different departments.

It’s quite simple, I’m moving tomorrow and would like to submit some readings for my new house.

It’s not rocket science. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

A Trustpilot Verdict on Shell Energy: Utterly useless and incompetent

Content sourced from a customer review of Shell Energy published on Trustpilot 6 August 2021

Terrible customer service !!!

An awful unhelpful useless incompetent company with apalling customer service. We’ve been trying to resolve an issue with our meter for the last three months and we’re no further than we were on the first day!!

We’ve called numerous times, submitted photos more than once, Shell themselves have sent someone on three separate occasions to our house to look at the meter and those people took photos and submitted reports. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

If you want to keep your sanity DO NOT USE SHELL ENERGY

Content sourced from a customer review of Shell Energy published on Trustpilot 2 August 2021

THE WORST ENERGY PROVIDER I HAVE EVER…

THE WORST ENERGY PROVIDER I HAVE EVER HAD TO DEAL WITH.
We advised Shell that our tenant had moved out and provided dates, meter number, meter readings, the name and address who will be responsible for the bill after the tenant moved out. We even sent pictures of the meter.

Simple you would think. Not only are we receiving debt collection letters demanding that we pay for the previous tenants bill, it turns out they had the moved the tenant to the flat next door and they are now chasing us for that too. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

For decades Shell has tried to suppress online criticism

1995

Shell first took issue with my Shell-focused Internet activity in March 1995. Shell’s rabid false allegations about my late father and me resulted in a libel action and other litigation (IP theft) all subsequently settled in our favour by Shell.

2000

In November 2000, DJ Freeman, solicitors acting for Shell, sent a threatening letter to a server hosting company for www.nuclear-crimes.com AKA Shell’s Nuclear Crimes. DJ Freeman boasted in their letter that the website in question had already been removed from the Internet by a previous hosting company, Easyspace after DJ Freeman sent a threatening letter on behalf of Shell. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Sick to the back teeth of Shell Energy ignoring my emails

Content sourced from a customer review of Shell Energy published on Trustpilot 2 August 2021

Still no callback & Shell ignore all my emails

Shell have still not rang me back, this issue has been going on since May, it is now August. They emailed saying I’d chosen a tariff that I hadn’t chosen and have ignored all of my emails regarding them ringing me back which they suggested they’d ring me back in the first place! Shell – ring me on Thursday 5th August as I’m sick to the back teeth of getting nowhere via email. You have ignored all of my emails to the address you say to email so let’s sort it over the phone. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Lawyer says Shell Energy is a ‘Waste of time!!!!!’

Content sourced from a customer review of Shell Energy published on Trustpilot 31 July 2021

Don’t waste your time trying to navigate Shell’s system

Took over Shell from previous owner of my flat. This is not my primary home. Gave Shell correspondence address which it did not use and then Shell placed a note on my otherwise unblemished credit rating that I delayed paying my bill ( sent to the wrong address ) Set up direct debit.

Continue to be asked to submit meter readings because of COVID.

Cannot get Shell system to work ( online or app ) even to recognise I have an account / register the account. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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