News and information on Royal Dutch Shell Plc
“…the connection drops on average half a dozen times a day, sometimes for a few seconds, sometimes for longer.
If you call customer service, expect to be on hold for 40 – 50 minutes every time. I have so far spent around 4 hours on the telephone to them. Even British Airways is a shining beacon of excellent customer service compared to Shell Broadband.”
3 APRIL 2022
The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.
QUARTZ
Shell is already backtracking on its boycott of Russian oil
By Aurora Almendral Published March 7, 2022Since the start of Russia’s invasion of Ukraine on Feb. 24, traders have struggled to unload Russian oil: Western buyers are adhering to a voluntary embargo in response to the violence, and in case sanctions start hitting the oil industry.
On Tuesday, March 1, Shell was lauded for cutting ties with Russian firms Gazprom and Salym Petroleum, and for ending its involvement in the Nord Stream 2 gas pipeline. “We are shocked by the loss of life in Ukraine, which we deplore, resulting from a senseless act of military aggression which threatens European security,” Shell CEO Ben van Beurden said at the time. “Our decision to exit is one we take with conviction.”
Shell gripe website sucked into US litigation between warring Shell global security spymasters
By John Donovan
Our article – “Spectacular falling out of ‘Security Professionals’ at the top of Shell” – is reprinted on several pages of a recently filed 177-page “Exhibit A” in an astonishing lawsuit involving the head of Shell Global Corporate Affairs Security, James W.D. Hall.
Mr Hall has faced a succession of accusers, starting with the Security Manager for Shell Oil Company, Crockett Oaks III. Shell settled his claim. Mr Mike Oliveri, another guy with a senior military/security affairs background also sued Shell on related allegations involving Mr Hall. Mr Oliveri is a decorated war veteran, a Colonel in the U.S. Army Reserve. Mr Hall’s current accuser is Mr Walied Shater a former US Secret Service agent.
Shell’s arch critic John Donovan has secured the website domain name for Shell PLC
The shellplc.website will become operational in January to coincide with the implementation of the new name for Royal Dutch Shell Plc: Shell PLC.
Shell has dropped the Dutch Royal Family link and ditched the Dutch part of the former Anglo-Dutch multinational company, which will now be solely a British company with its HQ solely in London, paying UK taxes.
The Royal Dutch Shell Group self-evidently was not well disposed to the taxes imposed by the Dutch left-wing government or its support for climate change policies and parties suing Shell.
By John Donovan
A hacking attack is apparently underway targeting my shellnazihistory.com website.
According to Jetpack Monitoring (see above)over 50,000 total blocked brute force attacks were made on the website between Nov 4, 2021 and Dec 4, 2021.
We can only speculate on who might have the motive and any prior form to take such sinister action against a non-commercial entirely free to use highly informative website?
It is true that Shell has used cloak and dagger activity against my Shell focussed websites several times, as recently as July 2021. But there is no evidence that Shell is behind the more recent attacks.
By John Donovan
A concentrated anonymous effort is underway to kill or hack our shellnazihistory.com website.
There is clearly malicious intent.
According to Jetpack Monitoring, a bombardment of almost 50,000 *total blocked brute force attacks were made on the website Shell Nazi History .com in the last month. See Jetpack screenshot below.
We can only speculate on who might have the motive and any prior form to take such sinister action against a non-commercial entirely free to use highly informative website? The site includes undisputed evidence from Shell’s own files, that Shell’s support for the Nazis resulted in the deaths of Shell employees.
The consumer champion will release an hour-long Channel 4 special to mark the COP26 United Nations Climate Change Conference
Daily Star
By Steve Hughes Francesca LibraeThe outlandish star recently made headlines after he danced and showed a parody advert outside oil giant Shell’s offices in London to raise awareness about “greenwashing”.
The star, who is a regularly on British comedy panel shows such as, Never Mind the Buzzcocks and 8 Out of 10 Cats, arrived outside the offices in a yellow bus painted with a mural of a mock Shell advert featuring the caption “We’re turning our carbon emissions green for earth day”.
By John Donovan
Unfortunately, the integrity of Wikipedia is corrupted by a policy allowing the anonymous editing of articles.
This fundamental flaw allows articles to be potentially sanitized of any facts embarrassing to a featured subject e.g. an evil oil giant
Larry Sanger, the co-creator of Wikipedia, has recently expressed similar misgivings about how Wikipedia has changed for the worse in recent years. He claims that it has been ruined.
Sanger identifies “anonymous contribution” as being detrimental to the accuracy of online information, which he rightly says is open to corruption by governments, corporations, spies and criminal organisations. He goes on to say that they know how to play the Wikipedian game. Sanger is now embarrassed by Wikipedia and has become its most prominent critic.
1995
Shell first took issue with my Shell-focused Internet activity in March 1995. Shell’s rabid false allegations about my late father and me resulted in a libel action and other litigation (IP theft) all subsequently settled in our favour by Shell.
2000
In November 2000, DJ Freeman, solicitors acting for Shell, sent a threatening letter to a server hosting company for www.nuclear-crimes.com AKA Shell’s Nuclear Crimes. DJ Freeman boasted in their letter that the website in question had already been removed from the Internet by a previous hosting company, Easyspace after DJ Freeman sent a threatening letter on behalf of Shell.
Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021
Shell energy broadband is the worst. I kept receiving debt email which I complained about and initially they did not understand either why I am continuously being charged for a service I terminated before the next billing month.
Then they said about early termination fee which I contested that I was with you since July 2019 for an 18 months contract when I had left June 2021.
Shell’s failed blundering attempt to kill my royaldutchshell.website
By John Donovan (last updated 5 Sept 2021)
Last week, a CYBERSECURITY INTELLIGENCE outfit acting for Shell issued a 5-day ultimatum on behalf of Shell to the company hosting my royaldutchshell.website.
I would not have had a clue about the ultimatum letter if the hosting company had not tipped me off about what was going on behind my back at Shell’s direction.
For 26 years, I have used the Internet as a medium to criticise and expose Shell’s unscrupulous dishonest activities, including, for example, the Shell securities fraud that ruined Shell’s reputation.
: Bereavement rip off
Shell Broadband charged me £108 to cancel when my mum died because the account was in my name. Then they kept adding more charges even though their email said no extra fees would be added. 1hr 32mins to cancel the service & passed to 4 different departments - it was as if no one had ever been bereaved before. Then no reply to my email via their online help, followed by over 1 hr on their online chat. I would avoid Shell Broadband.
: Stay away!!!!
So after 7 months I still haven’t got my account sorted with shell, I have rang so many times to try and get it sorted and just get fobbed off every time!! Finally got a settlement figure off them of £900 odd and said I will contact another energy company to get swapped over, check our account today and my settlement figure has gone from £900 to now £1900 with in a week!!!
Iv asked to speak to a manager a number of time and get told they are in a meeting they will call you back, guess what not once have they rang me back!!
How they government allow companies like this to treat there customers they way iv been treated is a joke.
Do not sign up with these clowns you will regret it I promise, iv had nothing but sleepless night over the last month worrying about the price increase and they clearly don’t give a dam about how this is effecting me.
Is it to much to ask for a company to do the right thing and get an issue resolved as soon as possible not 7 month down the line, although this still isn’t sorted
: Words cannot describe how bad their "service" is!
Have spent nearly 3 hours today trying to get an overpayment issue resolved. Long waiting times (30 to 40 mins) then have spoken to 4 different people who have 1. cut me off, 2. put me on to another person who knows nothing about what I have just spent 10 minutes discussing, 3. put me on hold while reading the file (gave up waiting after 30 mins) and 4. said he would put me through to the right person within 3 minutes but didn't. I despair!
: This firm run by a complete incompetent have 0 customer care Jodie Eaton hides like a frightened mouse behind automated phone lines that ur on forever so she doesn't have to be held for her mass company incompetence another grossly overpaid corporate Head miss charging customers. Contact me if you got the guts Jodie
: Awful Customer Service
Took them over three months to correct an error in my bill. Ignored my emails throughout and only corrected it after many phone calls. I'm now trying to get a refund from them in the form of a cheque. They keep sending the cheque to the wrong address despite my phoning them up 4 times and giving them the right address. Genuinely the worst company I've ever dealt with in terms of customer service. What makes it worse is I never chose to use them and was transferred to them after Green Energy collapsed. Will never use them again once I receive my refund.
: Hate Shell
Not only are they ripping me off with illegal energy price rises covered up by accounting for them as near doubling of the standing charge. But they are now antagonizing me further with pathetic customer service. I can download my latest bill but its corrupted so I can't read it. So I have to contact customer services. Firstly I tried the online chat and was connected to an idiot bot then left hanging for ages and gave up and decided to call. Their phone system must have been designed by a moron who wants to antagonize me as much as possible with menu after menu after menu before not connecting me to a human but leaving just hanging on until I finally gave up. Why don't Shell try spending some of their obscene earnings on looking after their customers?
I have just tried emailing them from their website, its another total disaster area where it blocks my trying to send an email by forcing me to pick a totally unconnected topic from a drop down menu, which then starts me off on another totally unconnected route. Morons!!!!
: Avoid.
Passed to shell energy from pure planet. Didn't transfer over credit, unhelpful call centre staff, horrible call centre waiting times blamed on covid but obviously understaffed.
: price cap.
If I could give minus 5 stars i really would. I didnt ask to join shell energy, sadly i was transferred over from green energy. The new rate for electricity set by ofgem is 28p
per kwh, shell have decided for what ever reason to charge me 31.5 pence per KWH. Goodbye Shell energy.
: Absolutely hopeless
Was moved to Shell energy kept getting estimated bills despite assurances that they could read my meters even complaints team misled me by saying we can read both your meters, then another overestimated bill today. When I called them was told can't read your meter. This has been going on for ages. Appalling service
: gave shell a reading on 27/0-4/22, still…
gave shell a reading on 27/0-4/22, still have not recived a bill, tried to contact them cant get through, a complete waste of time,
: With all this negative sentiment about Shell I was just wondering how this page is sustained. I presume it is backed financially by groups like Greenpeace etc or some other radical anti fossil fuel group. Must take a full time job to do all this.
REPLY BY JOHN DONOVAN
Shell first complained about our use of online activities by my late father and me in March 1995 No other party has ever funded any of our websites. We have never solicited or accepted donations. There are no subscription charges. The only income is from advertising which does not cover costs. Shell is welcome to sue for libel if it ever believes it has grounds to do so. So far the libel actions have always been by us against Shell and settled by Shell in our favour. Shell also settled four high court claims we brought for breach of contract and breach of confidence. Those are some of the claims mentioned in Shell's rabid press release which led to the first libel action.
: AVOID SHELL AT ALL COSTS!!!
You don't deserve any stars, as a previous Post office customer for my landline, which has since been taken over by shell energy, you have cut my mum off who is 73 year old for no reason. numerous phone calls haven't resolved the issue, nobody know what they are doing, GET MY MUMS PHONE LINE BACK you bunch of XXXX!!!
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EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
This is not a Shell website. That fact should be abundantly plain from the overall content of this home page and our sister Shell focussed websites, including shellnazihistory.com. Click on the Disclaimer link at top of this page for more information. You Can Be Sure Shell does not endorse or approve of this website. There are no subscription charges nor do we solicit or accept donations. It is an entirely free to use website drawing attention to the negative side of Shell while also publishing positive news about the company. The Shell logo image with the white text used on this website, as per the above example, is in the public domain because its copyright has expired and its author is anonymous. It can be found here on WIKIMEDIA COMMONS. Our shellenergy.website republishes Shell Energy customer complaints posted on Trustpilot where there is an ample supply. Use this link for Shell’s own website.
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission website etc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
John Donovan, the website owner
