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Posts under ‘Shell Crap Broadband’

Shell Broadband deserves zero or negative stars

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

17 Sept 2021: Shell Broadband

Abysmal

This review relates to Shell Energy Broadband.

If I could give zero or negative stars I would do so. Following the end of my contract I received multiple emails telling me I hadn’t returned the router and that I owed £35. I wrote to the CEO to complain, enclosing proof of receipt of the router by Shell. In the follow up call I received from Shell I was told to ignore any further emails from them. But I have now received an email from a firm of debt collectors. I will be making a formal complaint to Ofcom. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Beware of Shell Energy’s costly renewal ploy

The content below is sourced from a current customer review of Shell Energy published on Trustpilot.

10 Sept 2021

Beware of Shell Energy’s costly renewal ploy.

Shell Energy cannot be trusted!

When they notified me that renewal was due they provided a quote for the best tariff. But when I renewed the rates had been adjusted upwards, i.e. were not the same as they quoted. When they confirmed my intention to renew with them they did not advise what the new tariff rates would be, it was only because I telephoned them that I knew the rates had suddenly been increased. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Broadband is terrible

The content below is sourced from a current customer review of Shell Energy published on Trustpilot.

Broadband is terrible!

Absolutely terrible service on broadband. We got told our router would be sent out to our new property within 5-7working days. It did not turn up. We called the chase this after 7 working days and were told this had been cancelled but were not notified of this.

They then said we needed an engineer out this time and this would take an additional 2 weeks. It got to the day booked for the engineer to set it up and no one turned up. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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