Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 30 Sept 2023

Comments
What a load of rubbish if I could I’d give them minus 5

Reviewer MB: Location Southampton: Date 2023-08-31

Comments

Far cheaper (initially) when I joined but I have been plagued by very slow broadband speeds (once recorded at 0.2Mbps) and signal drops. I’m now switching to Plusnet and Shell have cancelled my service one full day earlier than requested. Beyond dreadful.

Reviewer David Twining-Harris: Location Bristol: Date 2023-08-29

Comments

I should have checked the reviews before signing up to Shell! I’ve suffered from repeated outages sometimes up to four hours. I’m now considering leaving and cancelling my direct debit so that Shell can’t try taking cancellation fees. I do not understand how they can levy such charges when they’ve failed to fulfil a contract. They’ll probably try threatening me with loss of credit rating credibility but at the age of 83 that’s hardly going to be of concern! Has anyone considered taking class action against Shell? There appears to be a huge amount of dissatisfied customers! read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 26 Sept 2023

Reviewer Martin: Location Derby: Date 2023-08-29

Comments

Fast and reliable wifi when it finally was set up, but faced weeks and weeks of delays before this with poor communication and unkept promises from Shell. Moved house earlier this year and tried to stick with them but had similar issues where I was promised a ‘go live’ date that came and went with no wifi only to be told the order hadn’t gone through. Waited a week to find out it was still no further and they could not give me a new date, so cut my losses and cancelled with them. No real apology from Shell and a constant sense that people I spoke to on the phone didn’t really know what was going on and just wanted to give me a quick answer to get the call finished. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 20 Sept 2023

Reviewer Pierangelo: Location Glasgow: Date 2023-08-23

Comments

I have been with shell energy for 3 years and can honestly say it is the worst company I have ever dealt with.

After 2 years they cancelled my contract without my knowledge. I then found out that this resulted from my neighbour accidently putting my flat number which resulted in them terminating my contract. After opening a new contract I experienced a variety of different problems such as my bills being higher than what the contract states and my internet was running significantly slower. The customer service here is appalling.

With all these issues arising every couple of weeks I was constantly on the phone with customer service, every person I spoke with told me something different and I was constantly being told to speak with different departments as no one knows what they are doing. They reopened several contract for me with out my permission and when I wanted to leave the company due to all the hasses and no revolment of any of these issues, they then told me I had to pay for the full termination fee because it was a new contract. As stated above I did not agree to cancel or reopen my contract several times and i now should have been in my original contract for 9 months meaning I should only need to pay for the remaining 9 months ( it is a 18 month contract). But shell energy is insisting I pay for the full 18 month termination fee. I would highly suggest that everyone stays away from this company as they are only looking to scam and make more money read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 17 Sept 2023

Reviewer Diane Bryant: Location Lowestoft: Date 2023-08-16

Comments

As a vulnerable disabled person who is very reliant on a reliable WiFi, Internet service I totally regret signing up with She’ll Energy as it’s extremely unreliable

Reviewer Gerald: Location Northern Ireland: Date 2023-08-15

Comments

It is beyond absurd the way this company have treated me. After dialogue with this company about renewing my contract I was assured on multiple occasions that the new rate was in place however they continue to charge me at my old rate hence the multiple staff members I have spoken with simply did not do their jobs as they assured me it was changed yet it has not after multiple assurances. What kind of company employs staff who are simply not doing their jobs and lying to customers? I will now seek legal advice in relation to consumer rights as this company is simply not providing what we have agreed upon in the terms of our agreement. Truly shocking in this day and age that a company treats a customer like this.

Reviewer Yuchun: Location Belfast: Date 2023-08-15

Comments

Worst Internet do not get tied into a contract with this company

Reviewer Joe: Location Suffolk: Date 2023-08-15

Comments

Absolutely crap! I was lured by a £95 amazon voucher. The speed is OKish but the router keeps disconnecting my devices and then has a fit itself. When I got the router out of the box I thought it was off wish.com, very cheap looking and apparently also in its operation. I am looking to move next year and am seriously thinking about ‘buying” myself out of the contract early read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 5 Sept 2023

Reviewer Luis Navarro: Location London NW1 8UB: Date 2023-08-09

Comments

Contracted Shell broadband over a month ago for offer of £26.99. Engineer booked for 9th August 2023, between 8 as m and 1pm, they did not turn up, on phoning them the lame excuse that it had been cancelled by them and apologising for not informing me. Utterly Useless!!!!! WASTE OF TIME!!!!

Reviewer uj: Location Camberley: Date 2023-08-09

Comments

shell broadband kept on cancelling my order , because of them i was without broadband for 1months +….existing broadnand provider disabled their services in order for shell to switch …and shell cancelled my order on the switch day….dodgy … read more

Posted by John Donovan 1 Sept 2023

After years of trying so hard to save the world one fossil fuel at a time, Shell has decided to take a break. Yes, the philanthropic oil tycoon is selling its home energy business in the U.K. and Germany to Octopus Energy for an undisclosed sum. What’s the reason for the secrecy? 

Shell proclaimed that it’s expecting this saintly transaction to conclude in the fourth quarter of the year, right after they get the nod from the regulators. The company had already announced back in June that it was planning to pull its home energy retail unit out of the U.K., Netherlands, and Germany. Finally, after powering 6.5 million homes in Britain with their incredible insight into energy supply, Octopus Energy will take up Shell’s philanthropic mantle. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted 31 August 2023 by John Donovan

Reviewer Jas: Location: Leamington Spa: Date 2023-08-08

Comments

Had the misfortune of being sold Shell Broadband by Currys. I really wish I had trusted my instinct and walked away from this. I do NOT recommend the service to anyone. It was installed on 7th August and by 8th August I have cancelled. I have had to pay an early termination fee which I see as deplorable. The customer service was atrocious from the moment I made calls on the day of install. Avoid at all costs. It cost me £300 to terminate early and although it is painful – it is the right decision. Don’t touch this with a barge pole!

Reviewer Derek: Location Glasgow: Date 2023-08-05

Comments

Completely useless.

Broadband continually drops out for minutes at a time during the day making watching Netflix or streaming a painful experience. When it is working the speed is ok.

Have been without a working phone line since installation and the web chat and initial phone support are worse than useless.

Current waiting for an Openreach engineer to visit but no idea when as the complaints department haven’t got round to telling me if one has actually been booked or not.

The worst broadband service I’ve had in 15 years and 10 at this property. Bitterly regretting moving from my previous provider. read more

Posted by John Donovan 25 August 2023

Ah, fear not! Octopus Energy is gallantly considering adopting Shell’s forsaken household energy customers. Because, let’s face it, Shell’s been a bit preoccupied digging up the Earth and contributing to climate change to be bothered with something as mundane as “sustainable energy.”

The word on the street is that Octopus Energy is in “advanced discussions” to absorb Shell Energy’s sprawling family of 1.4 million residential energy users. Well, someone has to look after them now that Shell decided to sell off its UK energy retail business earlier this year. I mean, come on, fossil fuel drilling isn’t going to fund itself!

Octopus Energy is the “prime contender” for this “strategic” acquisition. Gosh, acquiring customers from a company renowned for its eco-consciousness (insert eye-roll here) like Shell? That should be considered a badge of honour! read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Rods: Location Kent: Date 2023-08-02

Comments

Total rubbish. Keeps falling out. Their”award winning router” can’t hold a signal for 5 minutes without it disconnecting. DO NOT BUY

Reviewer David Hancock-Dexter: Location Stoke-on-Trent: Date 2023-08-02

Comments

Signed up took up direct debit immediately.

No contact after 14 days.

So contacted and they said problem with previous provider could not connect. They knew ti’s 12 days before but did not contact me. Awful

Reviewer Matt: Location Staffordshire: Date 2023-08-02

Comments

Placed my order on the 3rd, order was cancelled by openreach on the 10th, she’ll failed to communicate this at all, even when I rang on the 10th. Advised I had to wait until after the 14 day cooling off for install (absolute rubbish as plusnet installed within 2 days of order)
Called on the 21st and was told my order was cancelled, no manager able to speak to you, no complaints dept takes in lunch calls. Useless company I wouldn’t recommend to my worst enemy DO NOT BUY FROM THEM! read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer PB: Location: Ayrshire Scotland: Date 2023-07-31

Comments

TOOK ADVANTAGE OF A VULNERABLE MAN WITH LEARNING DIFFICULTIES!
Inhumane and unethical practices – customer didn’t understand his basic Wifi would be DOUBLED in price per month at his new address – and even when family intervened and sent medical evidence that he wasn’t capable of understanding – they refused to release him from 18mths of paying a monthly DD he couldn’t afford – for a service/speed he didn’t need – during a cost of living crisis!
A decision they will regret commercially and from a reputational perspective as it’s about to hit every newspaper and online review site in the U.K.! Avoid like the plague – appalling ! read more

Examples Posted 12 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Comments

Never ever ever move migrate or use shell broadband i am using capitals to over emphasise the fact do not use shell broadband…They are rude! Unhelpful nothing happens when you need help there is no complaints dept i repeat no complaint dept whatsover it is a disgrace!!!

I apparently changed providers without doing so thereafter i have had no help no help no one can give you information about your case no one at Shell cares about you they just want your money!!! Go elsewhere or let it be at your peril!!!

Reviewer Austeja: Location Norfolk: Date 2023-07-25 read more

Examples Posted 10 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Ashok: Location PRESTON: Date 2023-07-21

Comments

One of the world slowest internet on the earth. Maybe they were trying for Oscar with there brand. My personal rating 0.00000000000001

Reviewer Lisa Stanley: Location Horsham: Date 2023-07-19

Comments

Terrible customer service, bills all wrong, not helpful when openreach issue occurs. Now I’m stuck in 18 month contract with them. I blame Currys for selling them to me!!

Reviewer Adam: Location Oldham: Date 2023-07-18

Comments

I’ve never done a review before but wish I’d believed these 1 star reviews prior. Shell energy has an unreliable internet connection, and I felt like I worked for them and not the other way around as they treated me like dirt, continually trying to find way to get more money out of me 3 months after I had left them. read more

“I’ve never done a review before but wish I’d believed these 1 star reviews prior. Shell energy has an unreliable internet connection, and I felt like I worked for them and not the other way around as they treated me like dirt…”

Examples Posted 7 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk read more

Examples Posted 6 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jane: Location Wilmslow: Date 2023-07-14

Comments

My service is more off than on!! Very unreliable! I certainly wouldn’t recommend them. It would be impossible to work from home!

Reviewer MICHAEL CHESWORTH: Location MERSEYSIDE: Date 2023-07-13

Comments: SHOCKING ….IVE BEEN OVERCHARGED FOR A BROADBAND PACKAGE SINCE NOVEMBER 2022 AND DESPITE 4 ATTEMPTS TO RESOLVE THE MATTER IM STILL BEING OVERCHARGED IN JULY 2023… AVOID AVOID AVOID

Reviewer Ashok: Location PRESTON: Date 2023-07-13

Comments

One of the biggest mistake my in my life is using shell energy broadband. worst customer service, lies, WiFi not working, oh my god I can’t explain… read more

“I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now…”: “Terrible Intermittent Service. Customer Service is hard to get a hold of – when you do, they are rude.”

Examples Posted 31 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Susan: Location Ely: Date 2023-07-10

Comments

Hasn’t worked properly from the get go and it’s hard to contact customer service as they give you the usual “go online and let the chatbots or help options see to your needs” rubbish. How can I go online when my internet isn’t working? Basic logic fault. Whether it’s the router or exchange problems god alone knows as the Qube guy couldn’t fix it.
I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now. I’m disabled and need a decent service to stay connected. I wish I’d stayed with my previous provider now. At least when I had power cuts the router would reconnect automatically. I’m frustrated and disgusted. read more

31 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I have had terrible Wi-Fi, it’s been virtually unusable

In all my years using broadband, this has been by far the worst Broadband I have ever, ever experienced. It has been impossible to stream the most basic movie on an iPad. Even the online newspaper stops and if you buy this. Get used to the swirly circle, as it’s all you ever see. Shockingly bad. Wi-Fi is virtually none existent. I’ll be amazed if I can send this review without it stopping and losing all the data.

Broadband that never materialised

Broadband that never materialised! Terrible customer service. Transfered from department to department. Each tech support blaming the other. Eventually blaming a fault on the line which mysteriously appeared when Shell took over!? THERE IS NO FAULT ON MY LINE. Oh and now illegally trying to charge me over £300 for cancelling early even though I’m still in the 14 day cooling off period!? Disgusting.

Absolute bunch of liars

I have been with this company twice in recent years and have found them wanting on both occasions. They have held on to my money that was in credit, lied to me on numerous occasions that it had been paid out, even told me a cheque had been issued but still no refund. Lied to me that I had accessed my account when it was them. I still do not have resolution after 5 months. They have refused to log a complaint until last month and have had nothing but what can be described as abuse. It will be a good day when this business is sold. read more