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Shell Energy Thugs & Bully Boys (Trustpilot Reviews)

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 6 days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 April 2020.

Thugs & bully boys

Thugs & bully boys, will not use them again ever. I signed up to first utility and a week later it was taken over by shell energy! they then wanted to up my monthly direct debit, I said no !!! I said my monthly DD was based on my previous usage and if I owed any money at the end of my contract with them I would pay them.
I have now switched to another energy supplier, and shell have been slow in producing my last couple of bills without an explanation and saying i owe them £76, I owe them about £76 and it said on my statement I have till 7th of April to pay, I have asked them for clarity and have received a reply. My main disgust with the company is the amount of e-mails and text messages, basically threatening if the account is not settled, and threatening ,please see extract ” Your account is now due to be passed to a debt collection company, this could incur extra charges and may end in a default being registered against your credit file” I at first thought it was an April fool prank, as I said the debt is only payable on 7th April, so they can wait! I could understand all of these tactics if it were a debt on £000s but £76, get a life shell energy.
Reply shows it all-I was only with 1st utility about a month”so how would you know what I had used in the previous year”So how could you have current accurate usage.
I have smart meters so once the final reading is made it can easily be worked out well before, instead of sending a bill for 3 months without full information.
E-mail sent in March, still not had the information from Shell energy :-
“No need for threatening emails in the current climate.
When I have worked out your bill, I will pay you, not before.
You can help by sending my gas meter reading at the start of my contract with First utility, and my end reading, in KWh not M³.
That way I can verify my gas account, I have already verified my electricity account, which is correct.”
Hope everyone takes this into account Thanks Peter read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Broadband completely useless

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 March 2020.

Completely useless

Completely useless
Tried to change my broadband to them and they claimed Virgin would not release my number. Rang Virgin and they confirmed they had not asked. Helpline took ages , were of no help , couldn’t sort the issue , didn’t reply when they said they would and didn’t return a call when they said they would.

They need to stick to what they know i.e. selling petrol.

Bunch of clowns

Completely out of the blue I received a letter from Shell demanding immediate payment of £514.40. If I failed to act they would send the baliffs round. I’ve been a customer of OVO for the last 8 years and I’VE NEVER BEEN A CUSTOMER OF SHELL ENERGY. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

The nightmare company, Shell Energy

Extracted from the Facebook Group “Shell Energy (formally First Utility) – the worst customer service ever??” 

Posting begins:

The nightmare never ends 😡 copy of email to Shell Energy today:

Firstly I repeat and cannot overstate that your company is undoubtedly the most incompetent, bullying and disgusting organisation it has ever been my misfortune to deal with.

Following the Ombudsman’s decision on February 24th and your letter of the same date, I have been expecting a final itemised invoice within the ten days as promised.

However, today THREE letters have been received as follows:

1/ The first letter dated March 1st states that you have tried to contact me on several occasions, which is a deliberate lie. The letter then threatens collection and recovery action from yourselves. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy, an absolute disgrace of a company

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 5 March 2020.

Bad customer service

Bad customer service, no answered phone calls, 1 hour wait, and no dedicated call centre. Rubbish Rubbish Rubbish

AVOID – ITS A TRAP – DON’T DISMISS A BAD REVIEW

Where do I even start. When you first get your tariff agreed by these sales reps, (who know how to pressure you) they will not tell you how variable it is. I was told I would pay £72 a month like I did at Scottish Power, and it was assumed I would pay around £864, (also written on when I was first sold this.) Of course I bought into this, and trusted this company, because for the previous 5 years, this is exactly what I paid with Scottish Power, (and left with credit!) Oh no, 5 months in with Shell, and I’ve already paid over £600!!!!! They claim they do tariff/ rate reviews, but this is only offered yearly. By that time, how much more would I have paid out?? Absolute disgrace of a company. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Bombardment of terrible customer reviews about Shell Energy on Trustpilot continues

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 36 hours on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 1 March 2020.

Terrible Customer Service

My problem is still unresolved takes an hour to get through , someone supposed to be looking into how my 5 yr contract was sold that was nearly 4 wks ago, nobody can give me a final settlement to allow me to leave , promised a call back last week and an e mail , neither have happened, I’m going to report to trading standards as they have me on a high tariff whilst waiting for them to respond which they never do. Terrible customer service.

Got an email off shell broadband saying… read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Negative customer reviews about Shell Energy posted during the last 24 hours on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 24 hours on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 February 2020.

BEEN VERY DIFFICULT TO SPEAK TO SOME…

BEEN VERY DIFFICULT TO SPEAK TO SOME ONE AT THE COMPANY
TRIED FOR 4 WEEKS EVERY DAY JUST TO GO ROUND IN A CIRCLE

TRIED A NEW APPROACH RANG AT 5PM AND YES GOT THROUGH TO A HUMAN CALLED RACHAEL RICHARDS
WELL WANT A BREATH OF FRESH AIR
1. POLITE LADY
2. LISTENED TO MY PROBLEM
3. SORTED IT ALL OUT
4. Thought i was going to have to go back to drinking after 5 months alchol free

But know back to good old customer service friendly chatty and helpfull plus resolved

cant thank her enough Gary
free read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy apologises to a distressed terrorised pensioner

Printed below is the main content of a Shell Energy letter dated 24 Feb 2020 to a distressed terrorised pensioner apologising for issues raised, including shortfalls in service, overcharging and bullyboy tactics.

Hello Mr XXXX

Ombudsman Final Decision dated 24 February 2020

We’ve set out below the list of remedies set by the Ombudsman and the status of each. If there’s any outstanding matters left to address. I’ve confirmed when you’ll expect your next update and/or resolution.

The Ombudsman decided that Shell Energy should:

  • Provide you with a goodwill payment of £200 in recognition of the shortfalls in service you have experienced this will be credited to the account within 10 working days.
  • Credit your account with £820.79 in recognition of overcharging you for 4399kWh of electricity rather than re-billing your account and re-applying SLC 21BA as proposed by Shell Energy. This has been completed by correcting the inial read on the account 61750.
  • The remaining balance on the account after the £200 gesture of goodwill has been applied will be £1199.50

I would like to take this opportunity to apologise for the issues raised and the inconvenience it has caused. It is important to us that we provide a consistent and accurate service and to do this we continue to provide visibility and feedback to other departments regarding matters such as yours. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Todays standout Shell Energy review on Trustpilot

Worst company!

This company is employees liars and greedy people. They lie to get commission and trick people into going for expensive tariff.
SAVE your TIME and GO SOMEWHERE ELSE!!
They do not care about the elderly, the single parents or any vulnerable customers.
Speaking to them on the phone is a nightmare.
Nothing they say is consistent across the business. It’s actually RIDICULOUS! These guys will go bust and crumble very soon.
They work with ACN who lie elderly to joining them in the most EXPENSIVE TARIFF and also tariff that have and home bundle are SCAM! They claim you get a free goody but if you look at your tariff rate. ITS RIDICULOUSLY HIGH! You pay for the item via Standing charges and unit rates. GREEDY! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Will I ever be rid of this awful company asks a distressed Shell Energy customer?

EMAIL RECEIVED BY JOHN DONOVAN TODAY FROM: The distressed unwell disabled pensioner terrorised by Shell Energy

FYI. Posted the following on two FB forums this morning:-

Yesterday I reluctantly accepted the Ombudsman’s decision.

I have always made it abundantly clear to Shell that my preferred means of communication is via Resolver and under no circumstances did I want (trust) to talk to them on the phone.

Despite this, while driving home from shopping yesterday afternoon, I receive a telephone call from the Shell Energy Ombudsman department. I told him I was driving and that it was not convenient. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy branded worst broadband provider on planet

FLOOD OF DAMNING REVIEWS ABOUT “APPALLING” SHELL ENERGY BROADBAND 

Featured below are extracts from recent customer reviews about Shell Energy posted on broadband.co.ukNote the reoccurring theme – the difficulty in communicating with the company. 

20 FEB 2020

Stay AWAY from this broadband they are a bunch of scums, I had to cancel my broad band because my home was renewed,the engineer was there with my neighbour, t7ried to contact them the day before stating that my landlord didn’t allow me to have it they said I would have to pay costs over this, the broad band was not installed, it did not go live and the engineer was there called them on the 19/02/202 which they put me o hold for over 50 mins, to cancel again because there was no open breach cable, they scums twists the things around saying that there would be a cost for £65 for missing the appointment the scums first told me they needed 48 hours before the engineer updated the report, then after they kept on saying I miss the appointment and I should be glad there would not be any extra costs, requested to speak to manager she did not put m through to him instead put me on hold for another 40 mins. They still send an email to make another appointment with the engineer , i told them I would be making a complain to OMBUDSMAN they say I could do it on they website tried to go in comes to appoint that it doesn’t let you further. YOUR BLOOD Sucker just want your own commission to pay of your salary, an email will be send to every were I can to put your **** company down. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Damning reviews about Shell Energy are not just on Trustpilot

FLOOD OF DAMNING REVIEWS ABOUT SHELL ENERGY ON FIRST UTILITY REVIEWS 

Featured below are extracts from customer reviews about Shell Energy posted recently on First Utility ReviewsNote the reoccurring theme – the difficulty in communicating with the company. 

Anonymous   

Customer service is terrible been trying 2 phone 4 ages.and kept on hold usually for 30 to 40 minutes. And end up having to hang up. glad my contact is nearing end .coz I will b leaving them.

Anonymous   

shocking service I am currently Shell Energy customer (won’t be long before I switch) I have find out that our gas bill is 3 times higher than what it should be, queried this in July last year and still waiting to resolve this issue. 

Just spent an hour and 40 mins with them on the phone, they took 50 mins just to answer phone??? Shocking service read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

The distressed unwell disabled pensioner terrorised by Shell Energy

By John Donovan

On 16 December 2019, we published extracts from emails that a distressed terrorised pensioner “John” sent to Shell Energy. The self-explanatory extracts are republished below.

Printed in red italics is the latest update from John following a decision just reached by the Energy Ombudsman.

Other equally pissed off customers of Shell Energy – there are hoards of them– may be interested in his insight gained from actually filing an official complaint with the supposedly independent regulator.  read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Zero stars for Shell Energy on Trustpilot Reviews

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 21 February 2020.

I would give this company zero stars if i could.

I would give this company zero stars if i could. This company has hiked up my payments. They were great when they were First Utility. Even their cheapest offering is useless. My marketing preferences are by email but they keep trying to phone & message me. I complained to them by email & they agreed that they should contact me by email only, yet they carried on contacting me by phone even though i told them that i’m profoundly deaf. They passed all my details on to SMS even though i asked them not to. SMS have been hounding me stating that ”Shell Energy are upgrading to the next generation of meters & have arranged SMS to complete your installation”. How on earth can Shell Energy arrange for a meter to be fitted without consulting me? I have blocked all their calls. Shell are using bully boy tactics. I’m now moving to Octopus. Shell could not come anywhere near the prices that Octopus have offered me. Shell & SMS should hang their heads in shame for using bully boy tactics. My data is being shared even though i asked it not to be. They are also STILL trying to contact me by phone calls & text messages even though my marketing preferences are email. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Shamed By Continuing Flood of Bad Trustpilot Reviews

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article was posted on 18 February 2020.

If you’re looking for an energy company…

If you’re looking for an energy company with good service and competitive prices don’t go to Shell hi prices and terrible customer services

I needed to speak to Customer Support…

I needed to speak to Customer Support about my account, I have been trying to call them for three days without success.

On my latest call, I’ve been on hold for just over 50 minutes, this is totally unacceptable as it is on the other three calls I’ve made to them today, on each occasion the phone goes dead after being on hold for a long time. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

More pissed off customer reviews about Shell Energy posted on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted 13 Feb 2020.

Truely awful, avoid at all cost

Truely awful. Takes very long to answer phones every time, no matter what day of week. I bought a house and received estimated bills. When I tried to update the reading, it keeps saying on the system it’s invalid. But they wouldn’t listen that I haven’t moved in yet. And of course I keep getting estimated bills which are way higher than they should be. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Deluge of pissed off customer reviews about Shell Energy posted on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in negative reviews including the difficulty in communicating with the company and suspicion that many of the positive reviews are fake. 

Posted 10 Feb 2020.

Awful company

Awful company, thank god i wasn’t a signed up member!
Moved into a property supplied by Shell Energy, switched straight away, took meter reading and supplied to them on the 1st day.
Then they start sending text messages to say to call a number to pay, search of the number online shows it as a scamming number rated as ‘Dangerous’ on ‘Who Called Me’.
When you call the number they want all your personal details and bank details without even confirming anything to prove who they are and they know who is calling them, they ended up hanging up on me when I asked them to confirm some of my details even just my door number.
Go to the website, its just as bad trying to get some contact details, eventually had to fill out a form as even the online chat isn’t a chat, its automated.
Eventually get an email from them confirming the details, and I pay and send them confirmation via email, then I continue to get threatening messages about outstanding payment and debt collectors.
Awful company, I’m guessing staff members have increased their ratings on here, have a look at their ratings on some other sites. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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