Posts under ‘Telephone’

9 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Not the same since they took over from…

Not the same since they took over from the Post Office broadband, slow internet speeds and they even charged me for when engineer came to fix a problem and he never came into my house ! Worst decision ever to go with Shell energy broadband!

More stress and hassle from Shell

Following my previous complaint to Shell and paying 2 months balance which is the amount owed I get an email saying they are looking into my complaint. Still no reply and now a threatening letter saying they will cut off my internet. I made a call out request as Openreach left me and other properties without internet/phone for a week so still want a call out charge! And also charging me for a router as not returned even though I have a receipt of posting. I suppose they will say its an automated letter, WELL NO, ITS TOTAL INCOMPETENCE AS USUAL.
The phone lines are operated by computers so are a waste of time and after over half an hour on the phone last time I was given wrong information that contradicted what another person had said. And to top it all the braodband speed is well below what they promised. read more

2 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell Energy Broad Band

Shell Energy Broad Band! This is a contradiction in terms…as you’d be better served With “Dile-Up! Shell Broadband is slow as Hell! Completely contrived and manipulated speeds shown in adverts. BBand speed will be ok for the first couple of weeks then just goes all to Hell.  You will then call cust service who will be absolutely, adamant that you are a HIGH USER!!… I live alone! and connect only my phone and TV to ‘WiFi’. As it’s so slow, I try to use one or the other…doesn’t help. 20, to 30, minute call waiting, time (20, mins at VERY BEST…and all you will hear is “you’re a very, heavy user! You NEED to upgrade”. Don’t use Shell…dreadful Custservice, dreadful product, with no recourse, when issues arise. (If you’re reading this, you are probably in my distant future and I am long dead…as probably, took decades, to up-load). read more

30 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell: putting vulnerable customers at risk

My father is a Shell customer, as they took over his landline contract from The Post Office. He is 73 and classed as a vulnerable customer – wheelchair bound, with terminal cancer, currently undergoing immunotherapy. On June 21st, I contacted Shell to say his phone wasn’t working. They marked him as a welfare case and said the fault would be fixed within 24 hours. It was not. We contacted them again, they contacted us, and so it went on, but the upshot is that, on June 30th, a ‘priority case’ has been without a working phone for 10 days! My brother had to move in to ensure Dad was okay and still no-one will assume responsibility; Openreach say it’s fixed. Shell say they will contact Openreach again, but no one will actually go to the house and check until Monday – that’s 14 days for a welfare case!
We pay the bill; is it too much to expect a multi-million pound company to help a vulnerable customer? Disgusting. read more

24 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

DO NOT BUY fibrebroadband from these…

DO NOT BUY fibrebroadband from these people. We are now 21 days past the go live date. Still not live. It is impossible to get to talk to some one so far I have been in ques for a total of over 9 hours. Still waiting for email enquiry to be answered 5 days after sending mesage to ask when Fibre will be installed?

Customer service was abysmal read more