I eventually realized that I had to leave 1and1 on 25 March 2014 after sending customer support three emails over several hours requesting assistance before receiving any response. Each one was marked “WEBSITE DOWN”
By John Donovan
Iand1 has had advance sight of this article with an invitation to correct any inaccurate information.
The company has supplied comment which I have published below the article on an unedited basis.
ARTICLE
I have been operating websites for almost two decades and have used a number of website hosting companies.
In recent times it has become hard to avoid the 1and1 website hosting company bearing in mind their heavy advertising on the Internet and on TV.
In the light of my horrendous experience of doing business with the company, I wish I had checked some of the online reviews before deciding to give them a try in November 2013.