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Posts under ‘Crap Broadband’

Shell Energy Customer Service? Don’t make me laugh

“Shell Energy Customer Service? Don’t make me laugh”

17 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

CUSTOMER SERVICE DOESN’T EXIST

Am a new broadband customer, but broadband keeps cutting out and slow, tried many times to ring them to cancel, but no answer to their call center. Very bad experience from start, their customer service doesn’t work either online or via phone calls.

Very stiff customer service from a rude… read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband an ‘Absolute terrible company’

Absolute terrible company. Don’t get Broadband with this company, they recently took over Post Office Broadband….. and ruined it. They are a complete rip-off.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Plumster: Location North Lincs: Date 2022-05-12

Comments

Absolutely useless. My 80 year old mother has been constantly chased by them for payments she has already made and threatened with being cut off – happens every month. When you try and phone customer services they don’t know what they’re doing – you have to wait over 45 minutes to get through and they usually cut you off anyway. It’s nothing short of harassment – I’ve never known such a useless company read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell PLC trying to hoodwink/extract additional profit from elderly bereaved customers?

“Utterly shocking customer care. 55 minutes on hold then silence, cut off. Charge 3 times what BT do and prey on vulnerable pensioners.”: “customer service received from them, was charged for 3 months broadband even though i had switched supplier, takes 3-4 hours to get an agent online…”

13 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Utterly shocking customer care

Utterly shocking customer care. 55 minutes on hold then silence, cut off. Charge 3 times what BT do and prey on vulnerable pensioners. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Broadband.co.uk toxic review verdict on Shell Energy Broadband

“The worst company i have ever dealt with. Customer service non-existant.”: “Shocking service, speeds were 34.9mbps to 0.04mbps and unable to load internet page unless within two metres of their ‘premium router’.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Dsmith: Location Barnsley: Date 2022-05-10

Comments

only gave 1 star as no option for zero. shocking service wouldn’t recommend can’t wait to leave. Took over from post office in feb and had nothing but issue and bad service since read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Trustpilot verdict on Shell Energy Customer Service: Awful, Abysmal, Abominable, Ambivalent, Atrocious and Arrogant

Trustpilot verdict on Shell Energy Customer Service: Awful, Abysmal, Abominable, Ambivalent, Atrocious and Arrogant.

12 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell Energy Broadband – Don’t do it!

Shell Energy Broadband have to be the worst company I’ve ever had the mis-fortune to deal with. I was moved from the Post Office to Shell Energy and decided to leave.I have wasted approximately 2 days of my life trying to speak to customer service, retentions, complaints and then around the same merry go round… Passed from one incorrect team to another, arrogant staff who don’t give a toss. If you like poor customer service, then Shell Energy Broadband is the leaders. They may be cheap, but please be aware that if you ever need to talk to them then be prepared to waste hours on the phone trying to get through and even then, you’ll be handed off from one incorrect area to another………Just don’t do it read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Worst customer service I have ever seen

9 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Worst customer service I have ever seen.

Since the start of April I have been trying to inform Shell Energy Broadband of the death of my mother and their customer services will not answer the phone or read their Emails. Then on Saturday 7th May they send my mother a bill with a due date of Monday 9th May. These people are not fit to operate an essential service. Needless to say, I will not be taking over my mother’s contract. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband under fire again

7 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I do not recommend for broadband

I do not recommend for broadband at all, my contract is so close to ending and all we have are internet problems, not to mention there were times I did not even get the correct speed promised. Internet keeps dipping and I have a 75mb line and only getting like 16mb. Not impressed so glad I changed suppliers.

Been trying to get in contact by phone… read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Does Shell Energy Customer Service Actually Exist?

6 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Worst customer service ever

Worst customer service ever! 3 x calls, all over an hour and still no answer from customer services! Disgusting!! no other way for my 82 year old client to contact them – the worst customer service I have ever experienced and I have experience of dealing with DWP and HMRC – these guys are muppets! Do not use!!

Awful Company to contact

I have waited for 50 minutes, twice, waiting for Customer Service (does it actually exist?) before having to hang up. I need to sort out my late Mother’s account after receiving a statement showing a CREDIT, but with a demand to pay. It seems her phone service with the Post Office was taken over by Shell Energy. Life is distressing enough at the moment without navigating a large Company like Shell not having a half decent way to help me sort out my query. Appalling! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Live Chat should be called Dead Chat at Shell Energy Disgusting Customer Service

4 May 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID

Have been trying to contact these for days, no-one answers phone or replies to emails, and live chat should be called dead chat, disgusting customer service

Awful service terrible I recently have…

Awful service terrible I recently have come over from the post office and everyone I call I am on hold for around 40 minutes to 1 hour absolutely disgraceful And the people there are rude and abrupt avoid shell energy !! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Chimpanzees could do a better job than Shell Broadband Customer Services

04 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Once again tried to phone Shell Energy…

Once again tried to phone Shell Energy on numerous times, still won’t answer my phone, emailed me again about my complaint to phone them still waiting, incompetent bunch of stupid morons, chimpanzees could do a better job, never go near shell Broadband customer services stinks.

was switched from post office broadband…

was switched from post office broadband to shell when they took it over and my contract end is going up £13 a month for the same broadband I had before! I also was told the next bill would be for 3 months and would be taken by DD. Not only that I have tried numerous times on the shell web site to get chat and they told me just call customer service. Have tried and all I listen to is music for over 50 minutes so gave up. Impossible to speak to a live person. TERRIBLE AVOID AT ALL COSTS read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

USELESS SHELL ENERGY BROADBAND

03 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Once again tried to phone Shell Energy…

Once again tried to phone Shell Energy on numerous times, still won’t answer my phone, emailed me again about my complaint to phone them still waiting, incompetent bunch of stupid morons, chimpanzees could do a better job, never go near shell Broadband customer services stinks.

Useless

I was one of the poor saps who were transferred from Post Office to Shell Energy broadband when PO sold out. All ok until the final transfer on 8 March. All downhill since then. Password not accepted, told to check caps lock and re-enter correct password! Still not accepted, so click on ‘forgot password’, give alternative email address and get validation code. Enter that, then new password. Sometimes works mostly does not. Have phoned, emailed (tried live chat but they do not have access to the account so what’s the point of live chat?). Have complained to Shell but no response yet. Have now complained to the Communications Ombudsman . Shell customer service is either diabolically poor or non existent. Would give zero stars if I could. PLEASE DO NOT GO TO SHELL ENERGY BROADBAND. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy under investigation for not informing broadband customers their contract was ending

Daily Record

Shell Energy under investigation for not informing broadband customers their contract was ending

The energy company alerted Ofcom to problems in how it communicated with customers last week.

By Linda Howard: Money and Consumer Writer, 2 MAY 2022

Shell Energy is being investigated by the communications regulator for not telling customers that their broadband contracts were coming to an end.

Ofcom opened an investigation into whether the energy giant complied with its rules on communications with customers on Friday after Shell Energy contacted them about potential problems. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Does anyone know how to contact Shell Broadband Customer Support?

“Does anyone know how to contact them, been out of action for nearly 1 week…?”

30 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Broken Shell.

If you have an issue with Shell Broadband and have 90 minutes to waste listening to the same music over and over then Phone them, and when you eventually get through, they will transfer you to another department, more music, but you will never get through and it seems, that is what they want. I guess the same would apply to Shell Energy. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Ofcom investigates whether Shell Energy failed to tell customers about better deals

Ofcom investigates whether Shell Energy failed to tell customers about better deals

29 April 2022: Ofcom has opened an investigation into whether Shell Energy has complied with our rules to issue end-of-contract and annual best tariff notifications to its broadband and landline customers.

On 15 February 2020, we introduced rules that require broadband, mobile, home phone and pay-TV companies to warn their customers when their minimum contract period is coming to an end, and what they could save by signing up to a new deal. They must also remind any customers who remain out of contract about their best deals every year. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband ‘beyond useless’

EXTRACTS FROM FULL REVIEWS BELOW: “PLEASE DO NOT EVEN CONSIDER CHANGING TO SHELL ENERGY BROADBAND.”: “Customer service a waste of time, just sitting in a queue to speak to someone… absolutely shocking AVOID !!”: “I am furious. Do NOT go anywhere near this disgusting company.”: “Beyond useless. Broadband keeps disconnecting, cannot get any help or advice or a resolution as unable to ever get through to customer services. Hours, and hours of trying. AVOID AT ALL COSTS.” read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

AVOID SHELL ENERGY AT ALL COSTS

AVOID SHELL ENERGY AT ALL COSTS

27 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely terrible customer service

Absolutely terrible customer service. When you ring every agent tells a different story they promise to call back and don’t . Very frustrating just can’t get passed young uninformed agents and they won’t pass on to a superior just can’t get answers !!

AVOID this supplier at all costs

Shell Energy caused me untold problems when I moved out of my flat. Instead of closing the account after I’d paid in full, they kept the account open, continued to charge me AND the new tenant so essentially running two accounts on one property. Given I wasn’t living in the property and having passed on all the details of the new tenant, Shell kept texting me to tell me to make a payment, eventually threatening me with creditors, despite not living in the flat, and having paid in full on my departure. This situation was incredibly stressful, and it transpired that the new tenant was ALSO being charged. In the end she had to pay two bills, one of £333 for the bill in my name, despite me having left months ago plus her ongoing direct debit. That bill was eventually refunded but it took months to get it resolved and in the mean time Shell was charging two customers for one energy supply which is terrible. Therefore my advice is AVOID SHELL ENERGY AT ALL COSTS. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
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