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Posts under ‘Crap Broadband’

Shell Broadband deserves zero or negative stars

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

17 Sept 2021: Shell Broadband

Abysmal

This review relates to Shell Energy Broadband.

If I could give zero or negative stars I would do so. Following the end of my contract I received multiple emails telling me I hadn’t returned the router and that I owed £35. I wrote to the CEO to complain, enclosing proof of receipt of the router by Shell. In the follow up call I received from Shell I was told to ignore any further emails from them. But I have now received an email from a firm of debt collectors. I will be making a formal complaint to Ofcom. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Don’t bother getting Shell energy broadband

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 Sept 2021: SHELL BROADBAND

Don’t bother getting Shell energy broadband

Shell energy broadband appear to be very disorganized, so be prepared for unexpected charges and constant email follow ups:

1. They failed to correctly setup my direct debit three times, so I just gave up and paid with digitally each month.
2. They calculated my final bill (that was in credit) using the discount code used for the contract. This effectively gave me a 10% reduction in my refund.
3. They charged me for the router that was returned. I have provided the shipping details plus evidence that they signed and received it, but I’m still waiting for this charge to be cancelled. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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