News and information on Royal Dutch Shell Plc
30 APRIL 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Half an hour to pickup a call, even worse to answer a chat and then agent put the phone down on you. The staff in customer service is rude and incompetent. It is appalling that this company does not value the time of its customers and operates by such low standards. This is not what you expect from a global brand like Shell. What a shame. Will happily rejoin EDF Energy
“Does anyone know how to contact them, been out of action for nearly 1 week…?”
30 APRIL 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
If you have an issue with Shell Broadband and have 90 minutes to waste listening to the same music over and over then Phone them, and when you eventually get through, they will transfer you to another department, more music, but you will never get through and it seems, that is what they want. I guess the same would apply to Shell Energy.
Ofcom investigates whether Shell Energy failed to tell customers about better deals
29 April 2022: Ofcom has opened an investigation into whether Shell Energy has complied with our rules to issue end-of-contract and annual best tariff notifications to its broadband and landline customers.
On 15 February 2020, we introduced rules that require broadband, mobile, home phone and pay-TV companies to warn their customers when their minimum contract period is coming to an end, and what they could save by signing up to a new deal. They must also remind any customers who remain out of contract about their best deals every year.
Shell to acquire Sprng Energy group, one of India’s leading renewable power platforms
Apr 29, 2022
Shell Overseas Investment B.V., a wholly owned subsidiary of Shell plc (Shell), today signed an agreement with Actis Solenergi Limited (Actis) to acquire 100% of Solenergi Power Private Limited for $1.55 billion and with it, the Sprng Energy group of companies.
Sprng Energy supplies solar and wind power to electricity distribution companies in India. Its portfolio consists of 2.9 gigawatts-peak1 (GWp) of assets (2.1 GWp operating and 0.8 GWp contracted) with a further 7.5 GWp of renewable energy projects in the pipeline.
EXTRACTS FROM FULL REVIEWS BELOW: “PLEASE DO NOT EVEN CONSIDER CHANGING TO SHELL ENERGY BROADBAND.”: “Customer service a waste of time, just sitting in a queue to speak to someone… absolutely shocking AVOID !!”: “I am furious. Do NOT go anywhere near this disgusting company.”: “Beyond useless. Broadband keeps disconnecting, cannot get any help or advice or a resolution as unable to ever get through to customer services. Hours, and hours of trying. AVOID AT ALL COSTS.”
Evening Standard
Energy giant Shell fined £50,000 by North Sea regulators
The North Sea Transition Authority imposed the penalty for breaches of production consents.
By Katrine Bussey: 28 April 2022
Energy giant shell has been fined £50,000 by North Sea regulators for breaching production consents.The North Sea Transition Authority (NSTA) requires the consents for companies to produce oil and gas.
It has now fined Shell and served the company with a sanction notice for breaching five field consents.
The NSTA said adhering to production consents is “an indicator of good stewardship of fields, and is an important component of a stable, well-regulated industry which has the trust and confidence of investors and the public”.
AVOID SHELL ENERGY AT ALL COSTS
27 APRIL 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Absolutely terrible customer service
Absolutely terrible customer service. When you ring every agent tells a different story they promise to call back and don’t . Very frustrating just can’t get passed young uninformed agents and they won’t pass on to a superior just can’t get answers !!
AVOID this supplier at all costs
Shell Energy caused me untold problems when I moved out of my flat. Instead of closing the account after I’d paid in full, they kept the account open, continued to charge me AND the new tenant so essentially running two accounts on one property. Given I wasn’t living in the property and having passed on all the details of the new tenant, Shell kept texting me to tell me to make a payment, eventually threatening me with creditors, despite not living in the flat, and having paid in full on my departure. This situation was incredibly stressful, and it transpired that the new tenant was ALSO being charged. In the end she had to pay two bills, one of £333 for the bill in my name, despite me having left months ago plus her ongoing direct debit. That bill was eventually refunded but it took months to get it resolved and in the mean time Shell was charging two customers for one energy supply which is terrible. Therefore my advice is AVOID SHELL ENERGY AT ALL COSTS.
Shell Energy Broadband is diabolical. The worst EVER!
27 APRIL 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Appalling broadband. The worst EVER! Never any issues when was with Post Office Broadband, so…, with Shell, drops literally every few seconds. My dad lives in a modern property, and I have a good and strong, modern phone and laptop, so it is not a case of needing a signal booster, or any such the likes.
Shell Broadband worst service ever
27 APRIL 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
My contract started last November 2021 and since day 1 my Wi-Fi never worked. I have an opened case since 6 months because they weren’t able to solve it. I’ve called the customer service so many times and it’s just a waste of time. They kept asking for money even to leave the contract and they only sent me an engineer on February. The engineer proved that there’s no fault in my house and they still charged me for it. I’m not free to leave the company as they are going to charge me for it. They gave me some credit back but they are using it to pay the engineer and basically since I’ve received this credit my Wi-Fi stopped working at all. I cannot even see the line. This situation is creating me so much anxiety and stress. I’m not even sleeping at night time. Nothing like that ever happened to me in my all entire life. I regretted so much signing that contract. Don’t join it because it’s the worst company ever. I never received the service I’m paying for and they only keep asking me for money. There’s nothing worst than that. I wish I could come back and never sign this contract. I’m trapped.
Shell tightens restrictions on Russian oil buying
April 27 (Reuters) – Shell SHEL.L on Wednesday tightened its restrictions on buying Russian oil, saying it would no longer accept refined products with any Russian content, including blended fuels.
Shell last month said it would phase out buying Russian crude and its involvement in all Russian hydrocarbons from oil to natural gas, after facing an uproar over buying a Russian crude cargo in the days following Moscow’s invasion of Ukraine.
EXPRESS
BP and Shell record mega-profits as firms exploit soaring energy prices
RECORD gas and oil prices since the Ukraine conflict have helped deliver bumper dividends for shareholders in energy companies.
13:56, Wed, Apr 27, 2022 | UPDATED: 13:57, Wed, Apr 27, 2022 Both gas and oil prices had already been pushed up over winter as supply failed to keep pace with demand bouncing back from the pandemic. Since Russia’s invasion of Ukraine prices have been squeezed even further with oil soaring past $100 (£79.64) a barrel to heights of up to $130 (£103.52). The increased revenue from energy has helped deliver soaring returns for investors with the oil sector seeing dividends rise 29 percent in the first quarter of 2022 according to data firm Link Group. Link points to an “astonishing rebound in oil prices” which it says has “delivered a dramatic turnaround” for energy firms. The contribution of energy firms helped drive up UK dividends by an average 12.2 percent on an adjusted basis.Among the top 10 dividend payers for 2022 are Shell, BP and National Grid.
The growing profits for energy firms has attracted criticism given the UK’s current cost of living crisis with some calling for a windfall tax on the gains.
So far though the Government has dismissed the idea with Justice Secretary Dominic Raab calling the idea “disastrous”.
Shell received most home broadband complaints in final quarter of 2021 – Ofcom
Shell Energy generated the most complaints about home broadband in the final three months of last year, new figures show.
Regulator Ofcom said the company had generated 15 complaints for every 100,000 customers served between October and December 2021, with TalkTalk the next worst performing with 14 complaints per 100,000.
The industry average is nine complaints, Ofcom said.
Daily Mail
Friends of the Earth warns Shell directors they face personal liability if energy firm doesn’t clean up its act
Shell directors risk ‘personal liability’ if they fail to boost the energy giant’s green credentials, an environmental group has claimed.
The threat to senior figures, including chief executive Ben van Beurden, was made in a recent letter from Friends of the Earth’s Netherlands branch, Milieudefensie.
abc.net.au
Oil giant Shell feels heat over giant $21 billion Prelude floating LNG plant
By energy reporter Daniel Mercer
When Dutch-Anglo oil giant Shell decided to build a massive floating gas factory known as Prelude in 2011, it was billed as the dawn of a new era for the industry.
Australia was midway through a once-in-a-lifetime $300 billion splurge that would make the country the world’s biggest producer of super-chilled, shipped gas.
Floating gas plants were supposed to be the logical evolution, vacuuming up gas wherever they went and making fortunes for shareholders and taxpayers.
DutchNews.nl
Shell board ‘could be liable’ for failing to tackle CO2: Milieudefensie
April 25, 2022
Environmental campaign group Milieudefensie has written to the members of the board at Shell warning them they could be held liable for failing to take action to reduce greenhouse gas emissions despite being ordered by judges to do so last year.
Last May, a court in The Hague said that Shell must play its part in the fight against dangerous climate change and ‘reduce the carbon dioxide emitted by the Shell group and its customers by 45% net by the end of 2030, compared with the level in 2019.’
The Telegraph
Ukraine urges Johnson to ensure ‘not a drop’ of Russian oil reaches the UK
Shell, one of the world’s largest oil and gas companies, has pledged to withdraw from Russian oil products, but…
Ukraine’s government has urged the UK to ensure “not a single drop of Russian oil enters the country”, as it pushed for a “total and immediate” boycott on Russian fossil fuels.
Oleg Ustenko, economic adviser to President Volodymyr Zelenskyy, said it was “no time for half measures”. It comes amid concerns Britain may adopt a definition of Russian oil that allows some Kremlin supplies into the country, even under the impending embargo.
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EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
: Shell energy are woefully inept at proving a proper service I can't give 0 stars or I would, I can't pay my energy prepay bills no matter how I try. No paypoint cards supplied in nearly 2 months & the shell energy App doesen't work, it takes my money & it disappear's into the ether until my bank returns it 10 days later. The most woefully poor service I've had from any company in 35 years. Date of experience: 19 September 2023
: Broadband installed but wont work on PC have spent over 2 hours on 2 occasions with tech support. Charming and polite however!! Problem not resolved Date of experience: 19 September 2023
: Biggest bullies and scammers I've ever come across. They tried to bully me into paying a massive bill when we moved into our new home, I refused and asked them to review...I had to go as far as processing 3 x complaints. However, in the meantime they kept sending threatening letters, they reported against my credit file and
eventually after threats of ombudsman etc they reviewed everything and admitted their mistake
and adjusted the actual figure from when I moved into the house...which was massively different. All the while, refusing to correct my credit file and a couple of weeks later (before I even had the new and adjusted bill) they processed missed payments against my file. We're now taking it legal against them
Date of experience: 16 March 2023
: SOOOO shocking, customer service useless and very unhelpful. Kept loosing connection and used all my data up as phone kept leaving the WIFI. They offer a cooling off period of 2 weeks but that 2 weeks is the start up process so its too late once you realise how useless it is. For a global brand we have a very Micky mouse service. We have wasted hours and hours trying to get this sorted and the saga still continues.
AVOID AT ALL COSTS
Date of experience: 16 September 2023
: Will never go with this company again. Absolute nightmare and utterly horrid people to deal with. Funny how all their positive 5* reviews mention a specific agent's name. Not sure I have seen more obviously fake reviews in my life - they can't even get that right. Rates are not competitive. No response to complaints, endless errors even for the most basic of tasks, said no account with given number despite having forwarded them the Shell email confirming account no, data leaks - and all this within just a few days of dealing with them. I could not have switched out faster. Octopus Energy = so far amazing! Know what they're doing and do not drain energy and time from its customers. Date of experience: 14 September 2023
: It is Your mistake/fault if you use this company Avoid shell energy at all cost It will be your fault if you join shell energy. Honestly, If I will have to stop using the Internet at all I will not use Shell energy, and I would rather die from cold or go out and collect wood and come home to use it for cooking or to make my house warm/ heating it than to use shell energy . They are the worst ever company I have ever dealt with : they are all about money collection nothing more. Join them and you will pay the price and I assure you will not have time to regret it. Be careful and stay safe. Date of experience: 29 July 2023
: Please use any other service other than shell. I promise you they are not worth it. They refuse to fix issues, hang up on customers when they don't know how to answer basic questions, the relentlessly call you 5+ times a day once you file a complaint. I've never hated a service more. Please leave me alone Shell, you are the worst company and frankly, I cannot wait to get out of my contract with you. I am considering eating the fee just so I never have to speak with this nagging service again. Oh and also, the internet sucks and always disconnects. Date of experience: 08 September 2023
This is not a Shell website. That fact should be abundantly plain from the overall content of this home page and our sister Shell focussed websites, including shellnazihistory.com. Click on the Disclaimer link at top of this page for more information. You Can Be Sure Shell does not endorse or approve of this website. There are no subscription charges nor do we solicit or accept donations. No advertising is accepted. It is an entirely free to use non-commercial website drawing attention to the negative side of Shell. The Shell logo image with the white text used on this website, as per the above example, is in the public domain because its copyright has expired and its author is anonymous. It can be found here on WIKIMEDIA COMMONS. Use this link for Shell’s own website.
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission website etc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
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