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Posts under ‘Exorbitant Prices’

Humdinger of a Customer Review of Shell Energy Crap Broadband

Shell Energy Broadband Reviews posted on broadband.co.uk

Reviewer: Andrew Thompson. Location: North Wales: Date: 2021-11-22

Beware of the Consequences of Dealing with Shell Broadband

As a Customer you will be subjected to horrendous Customer Service which Shell Broadband will Neither apologise For or Compensate Yourself For as a Paying Customer.

You will be supplied with an Inferior Router resulting in the Loss of the Service on a frequent basis coupled with Slow Speeds for over a TEN Month Period which Shell Broadband will NOT Compensate Yourself For as a Paying Customer. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

I’m not getting ripped off by this mafia outfit, 24ct liars

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

22 Oct 2021

Thieves

Joined Shell Energy and as you can see from my previous review in Dec 2020, I’ve had nothing but issues from the start.
Complaints teams allude to concerns raised but then do nothing about them, forcible increases in monthly payments on a fixed tariff despite usage not increasing, exaggerated estimated readings when their smart meters stops being smart and then added costs per fuel to pay manually in-order to prevent them robbing you blind. Essentially it’s a case of let us rob you, or we’ll rob you.
If you’re currently a shell customer, keep an eye on your meters and check those readings against your bills! The poor staff in their collections dept have more common sense then those in Customer Service read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

SHELL CRAP BROADBAND: Unstable internet connection, very poor support

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 October 2021

Absolutely terrible experiences with…

Absolutely terrible experiences with this company! Unstable internet connection, very poor support and after 3 days of waiting for their engineer (the whole afternoon off work cause of this scheduled appointment) and he didn´t arrive. Avoid!

Shell Broadband

Unprofessionally dreadful behaviour by the management of this company’s telecom division caused me to cancel a contract with it going back several years. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

When will this nightmare end?????

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

1 October 2021

I feel very ripped off since shell took…

I feel very ripped off since shell took over first utility,  Would not recommend to anyone, Fixed tariffs! very high standard charges, Happy now my contract has come to an end, And forget there broadband.

Broadband not adequate

Needed faster broadband than sky. Shell informed me I wouldn’t need any boosters and would suit my needs after telling them exactly how many devices, TVs, phones we are using, plus I work at home in the day. The speed was actually less than my old provider. The buffering is awful amd speed too slow. I rang the same day it went live to cancel under the cooling off period. Apparently I am out of my cooling off period as the 14 days started from when I ordered from them. It took them 16 days to install it. How do I know if it’s right for me? I complained and was on the phone for 3 hours, was cut off twice and at the end of the 3 hours, had not resolved anything. The terms and conditions and cooling off period was provided on a link on an email which is not a durable medium.
I feel it was mid sold to me. I’m now having to fight my case plus wait for a better broadband provider until 12 Oct. so inconvenient and so misleading. I will not use them again for anything or recommend.
They need to use their discretion more read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

I detest Shell and am spitting blood at the thought of having to become their customer again

As you know I detest Shell and am spitting blood at the thought of having to become their customer again. EXTRACTS FROM EMAIL RECEIVED FROM A FORMER CUSTOMER OF SHELL ENERGY BEING FORCED BACK AGAINST HIS WISHES BACK INTO THEIR CLUTCHES

29 SEPT 2021

Hi John

Long time, no speak, hope you may remember me.

My dual-energy was with Green who have gone bust and literally a few minutes ago I received an email from SHELL ENERGY welcoming me. Obviously, the regulator has switched me over without prior consultation. Needless to say the very last thing I would ever want is to become a customer of these crooks ever again.

Their email says I can switch immediately but I must wait until the switch is complete until I can cease to be their customer. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband Most Evil! Avoid at all Cost

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

25 Sept 2021

Most Evil! Avoid at all cost!

Most Evil!

Despite having sent back the router and provided proof of postage/delivery, Shell Energy kept on writing to say I was liable to pay £35 for the ‘unreturned’ router. Having complained THREE (3) times and had the customer service team writing back, assuring me to not worry about it, I then received today a DEBT COLLECTION letter ‘threatening’ me to pay £35 debt that “I OWE”!!!! Flippin egg!!! read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Avoid Shell Energy like the plague

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

11 Sept 2021

Avoid this company like the plague

Avoid this company like the plague, I took over this property, Shell Energy was then the provider, unable to get through via the tel number, an automated message states leave your account number and tel number and someone will call back, this never happens, I switched to my previous supplier and I am still receiving computer generated letters / demands stating I owe them money, some of these letters state that if I don’t pay it will effect my credit rating, appalling, get your act together starting with a customer service tel contact. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Beware of Shell Energy’s costly renewal ploy

The content below is sourced from a current customer review of Shell Energy published on Trustpilot.

10 Sept 2021

Beware of Shell Energy’s costly renewal ploy.

Shell Energy cannot be trusted!

When they notified me that renewal was due they provided a quote for the best tariff. But when I renewed the rates had been adjusted upwards, i.e. were not the same as they quoted. When they confirmed my intention to renew with them they did not advise what the new tariff rates would be, it was only because I telephoned them that I knew the rates had suddenly been increased. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Broadband Under Fire Again

Content sourced from customer reviews of Shell Energy published on Trustpilot within the last 24 hours. This article posted 9 August 2021

Since the Post Office have sold off…

Since the Post Office have sold off their Home broadband and telephone business to Shell the service has gone downhill. I have been blocked from phoning overseas numbers and my internet has slowed right down. As soon as my contract is up I shall be switching to BT. It’s worth paying them the extra to get a reliable service! read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy do not want to talk to their customers

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago. Republished here today, 30 July 2021

I transferred my gas and electricity…

I transferred my gas and electricity accounts to Shell energy on 6 March 2021. I was promised the installation of smart meters and nothing has happened.

My monthly direct debit was recently increased so that the new annualised payment exceeds the cost of Shell’s own predicted annual consumption for my house by £500.

When I telephoned Shell yesterday to discuss the situation the phone line went dead after over 16 minute’s wait. The same happened this morning after a 5 minute wait. This level of service is unacceptable and disrespectful. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy the worst business in the UK?

Information sourced from Trustpilot Reviews 30 July 2021

Found the worst business in the UK

Here what this group have done so far to me

Told lies about
Payments
Emails
Complaints
Anything else
Keep demanding phone calls
never address issues I raised to them
Seem like someone who’s always high on the weed no sense out of anyone from this company
Trying to steal money from me
Instead of say sorry like a real man or woman pretend it never happened or claim it was my fault
Can’t understand English at all average 16 boy or girl could skin this company staff at language competition since can’t process basic English information or words read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell’s trash broadband

Shell’s trash broadband

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Declared speeds have nothing to do with what we have been getting”: “…out of over 30 years of using broadband services you are by far the worst company I have ever used…”: “Trash service trash company.. worst broadband in… history..”: “download speeds in different parts of the house running at 4 b/s and upload speeds are truly shocking”: “This is complete trash and unusable.” read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review of Shell Energy: The ombudsmen found them guilty of lying and bullying

Extracts from Shell Energy customer reviews posted during the past 24 hours on Trustpilot: “I can’t take any more!!”: It’s been one of most stressful things if my life.”: ” The ombudsmen found them guilty of lying and bullying and again ordered to compensate me.”: “There is something seriously wrong with this company, I think greed & stupidity just about covers it.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 21 May 2021. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy just raised my bill for the sixth time in a year. This is price gouging and should be illegal

Extracts from Shell Energy customer reviews posted during the past 24 hours on Trustpilot: “Shell Energy just raised my bill for the sixth time in a year. This is price gouging and should be illegal.”: “Shell Energy Ripping me off”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 20 May 2021. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review of Shell Energy: Avoid at all costs. Scam Company. DO NOT TRADE WITH SHELL ENERGY !!!!

Extract from a Shell Energy review posted on Trustpilot today: “Avoid at all costs. Scam Company. DO NOT TRADE WITH SHELL ENERGY !!!!

Featured above are extracts from a negative customer review about Shell Energy posted today on Trustpilot – see the entire review below. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 08 May 2021. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Irate Trustpilot Reviews about Shell Energy

Extracts from a Shell Energy customer review posted on Trustpilot: “A terrible Experience with rude, inconsiderate employees. The phone was put down at least 5 times and I was On Hold For 3 hours. I would never recommend Shell Energy to anyone. THE WORST COMPANY EVER.”

Featured below are extracts from a negative customer review about Shell Energy posted in the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 23 April 2021. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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