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Shell Energy Broadband Service is Appalling

Broadband Service is Appalling

I ordered shell energy broadband on nov 2. I was promised connection the following week. They initiated the direct debit. I called the following week and was told router would arrive on 13 and service would go live on 17. No further email or communication until 20 when I was told service would start on 30th. Spent 10 minutes waiting on phone line and spoke to a polite assistant who was absolutely useless in solving my problem. Avoid this unprofessional and chaotic outfit. Their service is appalling.

Date of experience: 20 November 2023

Shell Energy Broadband Service is Appalling
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