News and information on Royal Dutch Shell Plc
Content sourced from a customer review of Shell Energy published on Trustpilot 2 August 2021
Shell Broadband are awful.
They do not deliver speed promised, service fails daily and sometimes numerous times a day.
They are now charging me £240 to exit.
Their customer support is awful with staff who are surly and unhelpful!
Truly awful don’t use them!
Content sourced from a customer review of Shell Energy published on Trustpilot 2 August 2021
THE WORST ENERGY PROVIDER I HAVE EVER…
THE WORST ENERGY PROVIDER I HAVE EVER HAD TO DEAL WITH.
We advised Shell that our tenant had moved out and provided dates, meter number, meter readings, the name and address who will be responsible for the bill after the tenant moved out. We even sent pictures of the meter.
Simple you would think. Not only are we receiving debt collection letters demanding that we pay for the previous tenants bill, it turns out they had the moved the tenant to the flat next door and they are now chasing us for that too.
Extracts from an email John Donovan received from the Guardian newspaper on 4 February 2020:
…we will no longer accept advertising from fossil fuel extractive industries.
We are the first major global news organisation to turn our backs on the oil and gas industry. The move will cost us money. But we felt obliged to act…
1995
Shell first took issue with my Shell-focused Internet activity in March 1995. Shell’s rabid false allegations about my late father and me resulted in a libel action and other litigation (IP theft) all subsequently settled in our favour by Shell.
2000
In November 2000, DJ Freeman, solicitors acting for Shell, sent a threatening letter to a server hosting company for www.nuclear-crimes.com AKA Shell’s Nuclear Crimes. DJ Freeman boasted in their letter that the website in question had already been removed from the Internet by a previous hosting company, Easyspace after DJ Freeman sent a threatening letter on behalf of Shell.
Content sourced from a customer review of Shell Energy published on Trustpilot 2 August 2021
Shell have still not rang me back, this issue has been going on since May, it is now August. They emailed saying I’d chosen a tariff that I hadn’t chosen and have ignored all of my emails regarding them ringing me back which they suggested they’d ring me back in the first place! Shell – ring me on Thursday 5th August as I’m sick to the back teeth of getting nowhere via email. You have ignored all of my emails to the address you say to email so let’s sort it over the phone.
-By Zik Gbemre
OIL DEGRADATION/POLLUTION OF NIGER-DELTA CREEKS/LANDS: A SHARED BLAME
It is very uncommon to experience crude oil/condensate spillages caused by equipment failure on the vast pipelines constructed by the Federal Government of Nigeria through supervisory NNPC/NPDC and operating oil partners to transport crude oil and associated product across the operating environment.
But no doubt, a significant proportion of crude oil/condensate spills that have become almost a daily experience, threatening health and livelihoods, in massive pollution, particularly across the Niger-Delta states are third party induced for various unlawful self-enrichment.
Content sourced from a customer review of Shell Energy published on Trustpilot 31 July 2021
Don’t waste your time trying to navigate Shell’s system
Took over Shell from previous owner of my flat. This is not my primary home. Gave Shell correspondence address which it did not use and then Shell placed a note on my otherwise unblemished credit rating that I delayed paying my bill ( sent to the wrong address ) Set up direct debit.
Continue to be asked to submit meter readings because of COVID.
Cannot get Shell system to work ( online or app ) even to recognise I have an account / register the account.
Content sourced from a customer review of Shell Energy published on Trustpilot 31 July 2021
I have been waiting since May to get this resolved.
Made myself available for call backs at Shell’s request for every single day this past week and they never rang like they promised.
On here they just say to email trust pilot which I have done several times with no reply.
I do not have twitter or facebook so unable to resolve on there.
Why don’t you just call me back like you suggested in the first place?
The Guardian
Shell boss: we have no plans to change strategy despite emissions ruling
Jillian Ambrose: Thu 29 Jul 2021 16.47 BST
‘Unreasonable’ court ruling does not need new strategy, Van Beurden says, as firm reveals multibillion-dollar shareholder windfall
Ben van Beurden denied the company would need to change its plans to meet the tougher court-ordered climate targets on Thursday, as he revealed a multibillion-dollar shareholder windfall for investors and better-than-expected quarterly profits.
Content sourced from a Trustpilot customer review of Shell Energy first published 30 July 2021
I have never had such an inconsistent broadband service.
Devices constantly disconnect and its been a nightmare.
I feel like my consumer rights are not being met…
I have asked to cancel and been asked to pay off the year left on my contract!
Absolutely awful customer service and not what I’m paying for.
Would never recommend and am really disappointed all around… Never had any problems like this with any other provider
Don’t sign up with this lot.
For over a year and a half I have had issues with them. Now again today it has been the 5th time an engineer did not show up to replace my IHD.
It is 1 thing after another, never can get things organised and sorted properly.
Insanely bad customer service and if I may add, daily standing charges are through the roof.
Choose another supplier if you can!!!!
Content sourced from a Trustpilot customer review of Shell Energy published today, 30 July 2021
PLEASE DO NOT SIGN UP TO SHELL IF YOU CARE ABOUT YOUR MENTAL HEALTH, BLOOD PRESSURE & CREDIT RATING.
I actually cried dealing with customer service today.
From the start of the contract, dealing with shell has been horrific.
Today, nearly 3 hours of fascinating calls, being cut off & calling back (1st call lasted 57mins) spoke to FOUR DIFFERENT AGENTS TRANSFERRING ME BACK AND FORTH IN ONE CALL.
DW.COM
Shell’s Niger Delta cleanup: Ogoniland’s uncertain future
A Dutch court in January ruled that Shell had polluted the Niger Delta and ordered the energy giant to pay compensation. But many are now questioning whether it is enough to put right the misery suffered by the people.
The conflict between the indigenous people of Ogoni in Nigeria’s Niger Delta is a perennial one.
This year’s court ruling by an appeals court in the Netherlands — in favour of Milieudefensie/Friends of the Earth Netherlands and four Nigerian farmers — was heralded by some of them as justice.
I was with first utility for many years who were excellent until taken over by Shell, who are best described as abysmal
I moved in March contacting Shell many times by phone and e mail since February to arrange trasfer. I couldn’t transfer gas as none in village and shell couldn’t offer Internet transfer.
My power was not transferred despite many phone calls and e mails.
Despite this, in June was told shell would take over only to find out it was the wrong address.
E mailed again many times via 2 e-mail addresses only to be ignored.
Contact made via Facebook which was acknowledged but still waiting for reply.
Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago. Republished here today, 30 July 2021
I transferred my gas and electricity accounts to Shell energy on 6 March 2021. I was promised the installation of smart meters and nothing has happened.
My monthly direct debit was recently increased so that the new annualised payment exceeds the cost of Shell’s own predicted annual consumption for my house by £500.
When I telephoned Shell yesterday to discuss the situation the phone line went dead after over 16 minute’s wait. The same happened this morning after a 5 minute wait. This level of service is unacceptable and disrespectful.
Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021
Shell energy broadband is the worst. I kept receiving debt email which I complained about and initially they did not understand either why I am continuously being charged for a service I terminated before the next billing month.
Then they said about early termination fee which I contested that I was with you since July 2019 for an 18 months contract when I had left June 2021.
: The recent allegations highlight that the inspectors in charge of assuring safety and environmental protection on large pipeline projects are usually paid by the pipeline builders themselves. Critics say that creates a conflict of interest, but pipeline industry officials compare the practice to quality control in other areas of manufacturing. “The system isn’t set up to ensure experienced and accountable inspections,” said Shannon Smith of the FracTracker Alliance, a Pennsylvania-based energy watchdog group that has monitored Shell’s project.
: You can be SURE of HELL, sorry missed an ‘s’ SHELL
: Unfortunately I was persuaded to switch to Shell Energy Broadband after a conversation with a staffer of USwitch, supposedly because download speeds were a little faster than PlusNet. But what a bad decision! Upload speeds are truly terrible, and the download speeds struggle to get up to what they publicise. Its an indictment of USwitch advice that they failed to point out how much upload speeds can vary between providers and that you can be trading DOWN to a worse service. Do the sane thing - don't be tempted as I was to choose this provider.
: ok... it looks like Malaysia is next on the chopping block. piece by piece...
: Rather than fixing the problem, Shell ordered the whistleblowers off the project and the contractor fired the two inspectors. The couple’s allegations are contained in their whistleblower complaint filed with the Labor Department.
“We did our jobs, and we were harassed, abused, ridiculed, and humiliated. They said they’d been repeatedly warned they’d be “run off” if they kept pressing safety concerns.
: If you want to be ripped off go to Shell Energy. I live in a one bed flat and they charged me £291 for 1 months electricity and sent me out a wrong bill for £1500 when it was only £800. Yes stress!
Oh i forgot i raised a complaint on 29th July of which no one got back to me so I called today to be offered £30 and 6 sorrys of so sorry mistakes happen.
Either way Stay Away from Shell Energy!
: Prelude to Disaster. More Shell HSSE whitewash: https://www.energyvoice.com/oilandgas/asia/337828/sleep-deprived-workers-at-shells-prelude-flng-make-official-complaint/
: It is no surprise to read about the pipeline inspectors findings. Penn Chem has a checkered past with respect to negative findings in assurance and audit activities. Just dig into the earth works, water conduits, foundations, blasting damage, pressure vessel quality, etc. They have run off so many safety professional (and quality inspectors) until they found those who wouldn't rock the boat and let the contractors "get on with it". Not to mention the number who found opportunities elsewhere. Those left, are mostly happy to look the other way and collect the paycheck. All to make single use PE... BvB talks about the environment and safety. Can he walk it? Reshape demonstrates the strong commitment to eliminate independent S&E assurance activities, now that is a learner mindset twist on "inherent" safety!
: Two former pipeline inspectors say they were fired for reporting hazards on a volatile liquids pipeline to Royal Dutch Shell PLC’s massive new petrochemical plant northwest of Pittsburgh. The inspectors, Frank Chamberlin and Susan D’Layne Carite, said they warned Shell managers and even federal regulators in 2019 that the anti-corrosion coating was defective on the company’s Falcon pipeline. That could increase the threat of corrosion, a leading cause of pipeline ruptures. https://www.eenews.net/articles/whistleblowers-say-bad-seeds-undermine-pipeline-safety/
: Does anyone have the list of Shell assets for sale this week? After the rumors of Aera / Permian, maybe Norco, Penn Chem, GOM, ... Whats next?
: Hilarious, if they weren't serious: https://amp.theguardian.com/commentisfree/2021/jun/07/its-time-to-nationalize-shell-private-oil-companies-are-no-longer-fit-for-purpose
: If they are not careful they will kill the goose that lays the golden egg: https://edition.cnn.com/2021/05/26/business/shell-court-case-climate-change/index.html?utm_source=twCNN&utm_medium=social&utm_content=2021-05-26T14%3A14%3A04&utm_term=link
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
This is not a Shell website. That fact should be abundantly plain from the overall content of this home page and our sister Shell focussed websites, including shellnazihistory.com. Click on the Disclaimer link at top of this page for more information. You Can Be Sure Shell does not endorse or approve of this website. There are no subscription charges nor do we solicit or accept donations. It is an entirely free to use website drawing attention to the negative side of Shell while also publishing positive news about the company. The Shell logo image with the white text used on this website, as per the above example, is in the public domain because its copyright has expired and its author is anonymous. It can be found on WIKIMEDIA COMMONS. Our shellenergy.website republishes Shell Energy customer complaints posted on Trustpilot where there is an ample supply. Use this link for Shell’s own website.
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission website etc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 60 books also containing references to our non-profit websites and/or our activities.
John Donovan, the website owner
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
Comments RSS Feed