The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
22 Sept 2021
Avoid Shell Broadband like the plaque
Avoid Shell Broadband, losts of hidden costs once you leave after your contracts ended!! I found shell’s broadband offer last year at the “money saving expert” webside, he is usually very good to explain your benefits and your costs -unfortunately no mention what’s happen, once your contract finished and you try to leave!
As soon as my new company cancelt my continuing with shell, I got an email that I have to pay £12.– ceasing fee -even my contract ended on the 31.Aug.2021 and the transfer date was the 6.9.2021! I called customer service, they explained: if I’m in contract I have to pay an in-contract ceasing-fee, and now I have to pay an out-of-contract ceasing-fee -unbelievable, never experienced something like this before! To top it all up and add more stress to it, they want the old router back -off course all at my own costs -if I’m not able to do so, they charge me £35.– for it! read more
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