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Shell Broadband Most Evil! Avoid at all Cost

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

25 Sept 2021

Most Evil! Avoid at all cost!

Most Evil!

Despite having sent back the router and provided proof of postage/delivery, Shell Energy kept on writing to say I was liable to pay £35 for the ‘unreturned’ router. Having complained THREE (3) times and had the customer service team writing back, assuring me to not worry about it, I then received today a DEBT COLLECTION letter ‘threatening’ me to pay £35 debt that “I OWE”!!!! Flippin egg!!!

I’ve now completely lost my confidence in Shell despite my previous love for them.

disgusting service our live date was…

disgusting service our live date was 21st got up to no phone or internet i phoned on mobile and was told order could not be fulfilled so asked them not to bother i got up today to a email saying it had gone live after midnight on 22nd 23rd after asking them not to bother taking over now 23rd no phone not botherd plugging in router as i asked them not to take over i have now been told i will have to pay early termination fees even though its shell that did not fulfill the order on 21st bullies honestly stay away from shell and i know this is about shell energy but same company that runs broadband

Update from the 20.Sep.2021

Update from the 20.Sep.2021: “avoid shell broadband like the plaque” enquire no.: 9470690
Was promised a phone call back within 2 working days from Sara and through an email -nothing happened until now!!!!
I’m extremely surprised the high rating this company gets, when I read the comments/complains they receive on Fb….

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