Shell Energy Reviews

Shell’s Green Dream Goes Bust: Battery Pioneer Sonnen Files for Insolvency Just Two Months After Oil Giant Sells It

Oct 24th, 2026

by John Donovan.

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How a German clean-energy champion became an expensive casualty of Shell’s changing priorities — while the oil giant continued pursuing LNG growth and shareholder returns.

24 October 2026

There are corporate embarrassments. There are expensive strategic miscalculations. And then there is Shell’s remarkable ability to make a much-celebrated clean-energy investment disappear from its portfolio just before the insolvency headlines arrive.

In 2019, Sonnen represented the future.

In August 2026, Sonnen represented an asset disposal.

On 22 October 2026, Sonnen represented an insolvency filing.

Welcome to Shell’s energy transition, where yesterday’s pioneering technology can become tomorrow’s discontinued business strategy, apparently without disturbing the oil and gas growth projections.

The immediate news is dramatic.

German battery-storage pioneer Sonnen GmbH, once a flagship investment in Shell’s ambitions beyond fossil fuels, has filed for insolvency barely two months after Shell sold the business to investment vehicle Tiven. read more

^*This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment, the Shell DPA Files, "Shell and the Spies", the Shell Leaks files, the Independent Shell Archive, as well as books written and published by John Donovan - Kindle eBooks. Timeline of the Donovan Shell Feud. Toxic History of Royal Dutch Shell Group. Shell and the Donovans: The Full Media Record — 550+ Articles, 110 Books, 40 Years. ^*All conjured up by internet wizz, Nick Gill.

THE SHELL LEAKS FILES: 25 SEPTEMBER 2026

Sep 25th, 2026

by John Donovan.

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THE SHELL LEAKS FILES: 25 SEPTEMBER 2026

SLF-2007-068

The Sakhalin Papers LVIII: The Audit After the Spill — What Shell’s Lenders Were Being Told About Sakhalin II

In December 2005, an independent lenders’ audit of Sakhalin II Phase I entered the documentary record. A later German parliamentary motion, citing the report by name, said that two-thirds of 90 matters examined produced negative results concerning compliance with environmental standards. A separate submission by WWF, Friends of the Earth and The Corner House said the same audit criticised management of oil-spill response equipment and found that materials used after the Cristoforo Colombo accident had not been replaced. The audit itself has not been located in the publicly accessible sources reviewed for this file. Those descriptions must therefore remain attributed. But Shell’s own 2005 Sustainability Report independently acknowledges another serious compliance problem: contractors had not always followed the agreed safeguards for environmentally sensitive river crossings, forcing Sakhalin Energy to halt its winter work programme, retrain contractors and tighten monitoring.

Archive reference: SLF-2007-068
Collection: The Sakhalin Papers
Principal audit cited in the record: 2005 Lenders Tier III HSE Audit for Phase One, RSK ENSR, December 2005
Authenticated corporate source: The Shell Sustainability Report 2005
Lender records: European Bank for Reconstruction and Development Phase I project record and 2005 Annual Report
Contemporaneous reporting: The Observer, June 2005; Financial Times, December 2005
Parliamentary records: German Bundestag Drucksache 16/1668; UK House of Commons Environmental Audit Committee evidence
Judicial record: Export Credits Guarantee Department v Friends of the Earth [2008] EWHC 638 (Admin)
Evidence standard: The underlying RSK ENSR audit has not been located in the publicly available record examined here. Statements about its findings are therefore attributed to the organisations and parliamentarians who cited it. Shell and lender statements are identified as such. No court ruled on the findings of the December 2005 audit. read more

“SUE US IF YOU CAN!”: Shell’s Climate Lawsuit Playbook: Deny, Delay… and Definitely Don’t Panic

Apr 17th, 2026

by John Donovan.

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Dozens of lawsuits. Billions at stake. A warming planet. Shell’s response? A slick explainer calmly suggesting it’s all… very complicated.

⚖️ BIG OIL’S NEW FAVOURITE GENRE: THE SELF-DEFENCE FAQ

When most companies face a wave of lawsuits, they lawyer up quietly.

Shell?

It publishes a helpful online guide explaining why it’s being sued—and why, essentially, none of it is really its fault.

👉 Read Shell’s own version here

Think of it as:

“Climate Litigation: Frequently Asked Questions (By the Defendant)”

🌍 THE CORE DEFENCE: “IT’S EVERYONE’S PROBLEM”

Shell’s central line is elegant—and extremely useful:

Climate change is a global issue requiring “system-wide action.”

Translation:

“Why are you singling us out?”

It’s a clever pivot. read more

Shell’s Grand Exodus to Octopus Energy: A Tale of Corporate Musical Chairs

Mar 2nd, 2024

by John Donovan.

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Posted by John Donovan: 2 March 24

In a move that’s shaking up the energy world with the subtlety of a rhinoceros in a china shop, Shell Energy customers are being herded like bewildered sheep into the welcoming tentacles of Octopus Energy. Shell, notorious for its love letters to pollution and its unquenchable thirst for oil, is passing the baton to Octopus Energy. This grand switcheroo involves a staggering 1.3 million customers, with 750,000 already having been teleported to their new home before they could say “fossil fuels.” read more

Shell Energy UK Hit with Colossal £1 Pound Fine: Couch Cushion Change for Overcharging

Jan 10th, 2024

by John Donovan.

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The fine, which undoubtedly will make a significant dent in Shell’s finances, comes after the company agreed to pay a mere 1.7 million pounds ($2.16 million) in what they call ‘voluntary redress.’

Posted by John Donovan 10 Jan 24

In a jaw-dropping display of regulatory might, Britain’s energy watchdog Ofgem has unleashed its fury on Shell Energy UK (the artist formerly known as Hudson Energy Supply UK), slapping them with a punishing 1 pound fine. Yes, you read that right – a whole pound! This monumental penalty comes after a thorough probe into the minor issue of the company overcharging its customers.

Imagine the scene at Shell Energy UK when they heard the news. Executives scrambling to check under sofa cushions and in coat pockets for the hefty sum. The fine, which undoubtedly will make a significant dent in Shell’s finances, comes after the company agreed to pay a mere 1.7 million pounds ($2.16 million) in what they call ‘voluntary redress.’ read more

Shell’s Latest Magic Trick: Turning a Modest Energy Bill into a Financial Nightmare!

Dec 8th, 2023

by John Donovan.

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Posted by John Donovan: 7 Dec 2023

In a stunning display of numerical acrobatics, Shell Energy recently decided to play fast and loose with the concept of estimated meter readings, leaving one customer absolutely floored. Debbie Abbott, a 53-year-old who practically tiptoes around her gas usage, got the shock of her life when Shell handed her an energy bill almost 8,000% higher than her usual. Talk about inflation!

Debbie, who only cranks up her heating when her home turns into an igloo (14 degrees Celsius, to be precise), was used to seeing bills like £10.66 and £15.12. So, you can imagine her disbelief when Shell casually slid her a final gas bill of £1,197 as she switched to Octopus Energy. That’s not a bill; that’s a ransom note! read more

Shell Says ‘So Long’ to Retail Energy, Passes the Baton to Octopus

Dec 7th, 2023

by John Donovan.

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Posted by John Donovan: 7 Dec 2023

In the latest episode of “What Will Shell Do Next?”, the oil giant, known for its subtle as a sledgehammer approach to the environment, has decided to hand over its UK and Germany retail energy operations to Octopus Energy Group. The deal, which was inked faster than you can say “fossil fuels,” makes Octopus the new parent of 1.3 million former Shell customers. Shell’s subsidiary, Impello Limited, is probably waving goodbye with a tear in its corporate eye. read more

Shell Plays Hot Potato with Household Energy Biz, Tosses It to Octopus in the Great British Energy Shuffle

Dec 1st, 2023

by John Donovan.

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Posted by John Donovan: 1 December 2023

In a move that screams “not it!”, Shell, the oil giant, has handed off its UK household energy and gas electricity business to Octopus, because why handle something tricky when you can just pass it along? Octopus, seemingly thrilled to catch what Shell tossed aside, is now Britain’s second-biggest energy supplier, hot on the heels of Centrica-owned British Gas.

Greg Jackson, the head honcho at Octopus, which began as a plucky underdog in 2015, is probably doing a victory dance right now. His company is about to inherit 1.3 million Shell Energy customers, boosting its total customer count to a whopping 6.6 million. That’s a lot of bills! read more

I feel like I am back on dial up in the dark ages!

Nov 12th, 2023

by John Donovan.

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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan: 12 November 202

Reviewer Chris: Location Wirral: Date 2023-10-18

Comments

I work from home and the internet drops out constantly several times per hour. The bandwidth also isn’t good enough to stream a video in 360 for more than ten mins. I feel like I am back on dial up in the dark ages!

Reviewer M.Simpson: Location Liverpool: Date 2023-10-17

Comments

What an awful company, switched provider to BT and still being charged by Shell even though they know they are not providing a service, typical oil company should never have been allowed into the telecomms sector or any sector for that matter they have done enough damage to the planet, crash and burn suckers!

Reviewer Mr Morris: Location Cheshire UK: Date 2023-10-15

Comments

All I can say is we’ve been counting the months until we can go with another ISP. For a multi-billion pound company, the functionality of the website is deplorable. I can’t ever view my bills, important links on the website don’t function. It’s actually shocking how bad Shell are as an ISP. read more

40 calls and 12 hours of my life I will never get back

Nov 11th, 2023

by John Donovan.

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The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot

(Examples posted 11 November 2023 by John Donovan)

CHASED ME FOR NEIGHBOUR’S £4400

For 2 months Shell Energy sent me postal demands for nearly £4,400 for
a neighbour’s electricity supply based on the fact that I lived in the same postcode. I spent over 12 hours on the phone over 2 months explaining their error time and time and time again but not one call handler grasped the fact that Shell did not have a full supply address – they had sent letters to all householders living in the same postcode asking for payment. Appalling service, extremely rude staff, some of whom appeared not to have the foggiest idea what they were doing. Worst service I have received on my life! read more

Shell Energy Customer Support Experts are like Monkeys following a script

Oct 22nd, 2023

by John Donovan.

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These aren’t broadband experts who know what they’re talking about, they’re monkeys following a script.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan

22 Oct 2023

Reviewer Diane: Location Norwich: Date 2023-09-28

Comments

Although it took some weeks to set up the broadband, I was pleased with the low price. It did drop out and there were times when I lost connection for quite a while. The price went up after a year so I cancelled and went to another provider. I asked to keep my landline number and they said a firm “NO” and told me, amongst other things that they had given it to someone else and that I had to send the router back within a month or they would fine me for the cost of it and sent me a postbag! Meeow! read more

Arrogant nasty vile Shell Energy customer service

Oct 16th, 2023

by John Donovan.

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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan

16 Oct 2023

Reviewer susan williams: Location Clowne, Chesterfield: Date 2023-09-18

Comments

they should be called pure hell not shell arrogant nasty vile customer service after waiting 2hrs to actually spk to a human internet after numerous complaints still does not work 5mg is the best i get but goes down every 2mins to no broadband do not go with this rip off company i was with post office till these clowns took over worst day of my life pure hell thought talk talk was bad enough these are the pits

Reviewer James Wilson: Location Glasgow: Date 2023-09-17

Comments

DO NOT USE THIS COMPANY

An absolute joke when it comes to customer service,

My Broadband was meant to go live on 4th Sept,

4 days later nothing!

Spent over 2hrs on phone being passed from one department to another to then be told my order was cancelled then told it was still live

Agent asked me to unscrew faceplate at wall and try and connect inside,

Never heard anything like this ever, read more

Painfully slow Shell Broadband

Oct 7th, 2023

by John Donovan.

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Painfully slow at times. Not very reliable either.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 7 Oct 2023

Reviewer Kevin: Location Matlock: Date 2023-09-12

Comments

I would not recommend shell energy broadband and phone to anyone, Had no problem at all with the Post Office. but when Shell took over they cut me off and sent a engineer out to check my router and said that I wanted a new one when in actual fact it still worked as I tried it before sending it back They told me that I could upgrade to superfast fibre and the contract would last 18 months at a cost of around £29 but every time I receive a a paper bill it has gone up and the last one that I got was £44 , I spent 1 hour 45 minutes on the phone just to hear music playing so I hung up after getting an head ache the day after I hung up after 30 minutes. read more

What a load of rubbish if I could I’d give them minus 5

Sep 30th, 2023

by John Donovan.

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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 30 Sept 2023

Reviewer Michael Collins: Location St. Neots: Date 2023-09-04

Comments
What a load of rubbish if I could I’d give them minus 5

Reviewer MB: Location Southampton: Date 2023-08-31

Comments

Far cheaper (initially) when I joined but I have been plagued by very slow broadband speeds (once recorded at 0.2Mbps) and signal drops. I’m now switching to Plusnet and Shell have cancelled my service one full day earlier than requested. Beyond dreadful.

Reviewer David Twining-Harris: Location Bristol: Date 2023-08-29

Comments

I should have checked the reviews before signing up to Shell! I’ve suffered from repeated outages sometimes up to four hours. I’m now considering leaving and cancelling my direct debit so that Shell can’t try taking cancellation fees. I do not understand how they can levy such charges when they’ve failed to fulfil a contract. They’ll probably try threatening me with loss of credit rating credibility but at the age of 83 that’s hardly going to be of concern! Has anyone considered taking class action against Shell? There appears to be a huge amount of dissatisfied customers! read more

Unkept promises from Shell

Sep 26th, 2023

by John Donovan.

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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 26 Sept 2023

Reviewer Martin: Location Derby: Date 2023-08-29

Comments

Fast and reliable wifi when it finally was set up, but faced weeks and weeks of delays before this with poor communication and unkept promises from Shell. Moved house earlier this year and tried to stick with them but had similar issues where I was promised a ‘go live’ date that came and went with no wifi only to be told the order hadn’t gone through. Waited a week to find out it was still no further and they could not give me a new date, so cut my losses and cancelled with them. No real apology from Shell and a constant sense that people I spoke to on the phone didn’t really know what was going on and just wanted to give me a quick answer to get the call finished. read more

Worst internet company on the market

Sep 20th, 2023

by John Donovan.

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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 20 Sept 2023

Reviewer Pierangelo: Location Glasgow: Date 2023-08-23

Comments

I have been with shell energy for 3 years and can honestly say it is the worst company I have ever dealt with.

After 2 years they cancelled my contract without my knowledge. I then found out that this resulted from my neighbour accidently putting my flat number which resulted in them terminating my contract. After opening a new contract I experienced a variety of different problems such as my bills being higher than what the contract states and my internet was running significantly slower. The customer service here is appalling.

With all these issues arising every couple of weeks I was constantly on the phone with customer service, every person I spoke with told me something different and I was constantly being told to speak with different departments as no one knows what they are doing. They reopened several contract for me with out my permission and when I wanted to leave the company due to all the hasses and no revolment of any of these issues, they then told me I had to pay for the full termination fee because it was a new contract. As stated above I did not agree to cancel or reopen my contract several times and i now should have been in my original contract for 9 months meaning I should only need to pay for the remaining 9 months ( it is a 18 month contract). But shell energy is insisting I pay for the full 18 month termination fee. I would highly suggest that everyone stays away from this company as they are only looking to scam and make more money read more

30 November 2023: Posted by John Donovan

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Extremely slow broadband for 10 months, not fixed. I have had slow broadband well below the guaranteed speed for 10 months and Shell Energy have not been able to fix it. They have tried sending about 4 or 5 engineers but have not fixed the problem. Gurps, who I have been dealing with most recently, has been friendly and polite, alth… Read more

Extremely Slow Shell Broadband

Shell Energy Reviews

How a German clean-energy champion became an expensive casualty of Shell’s changing priorities — while the oil giant continued pursuing LNG growth and shareholder returns.

24 October 2026

There are corporate embarrassments. There are expensive strategic miscalculations. And then there is Shell’s remarkable ability to make a much-celebrated clean-energy investment disappear from its portfolio just before the insolvency headlines arrive.

THE SHELL LEAKS FILES: 25 SEPTEMBER 2026

SLF-2007-068

The Sakhalin Papers LVIII: The Audit After the Spill — What Shell’s Lenders Were Being Told About Sakhalin II

Dozens of lawsuits. Billions at stake. A warming planet. Shell’s response? A slick explainer calmly suggesting it’s all… very complicated.

⚖️ BIG OIL’S NEW FAVOURITE GENRE: THE SELF-DEFENCE FAQ

🌍 THE CORE DEFENCE: “IT’S EVERYONE’S PROBLEM”

The fine, which undoubtedly will make a significant dent in Shell’s finances, comes after the company agreed to pay a mere 1.7 million pounds ($2.16 million) in what they call ‘voluntary redress.’

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan: 12 November 202

I work from home and the internet drops out constantly several times per hour. The bandwidth also isn’t good enough to stream a video in 360 for more than ten mins. I feel like I am back on dial up in the dark ages!

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot

(Examples posted 11 November 2023 by John Donovan)

These aren’t broadband experts who know what they’re talking about, they’re monkeys following a script.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan

22 Oct 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan

16 Oct 2023

Painfully slow at times. Not very reliable either.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 7 Oct 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 30 Sept 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 26 Sept 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 20 Sept 2023

I have been with shell energy for 3 years and can honestly say it is the worst company I have ever dealt with.

Sir Henri Deterding, resurrected!

JOE LYCETT DISCUSSES SHELL WITH JOHN DONOVAN

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30 November 2023: Posted by John Donovan

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

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