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Flood of Trustpilot damning customer reviews about Shell Energy continues

The featured extracts are from current customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos, punctuation and grammar corrected for ease of reading. 

Harassed to pay a bill 3 days earlier than it’s actually due

I have an energy bill that is due 24th of January, however today (21st of January) I’m getting an SMS from this hideous company telling me to pay my bill already. The message says that the bill payment is due. Seriously? I was getting this before, but this is a new “record”… 3 days before the bill is due … STOP HARASSING ME.

Terrible Customer Service

First utility was an excellent company. Since they went over to Shell the customer service has gone rapidly downhill.

They have their business model completely wrong. Isn’t it interesting how they have a member of staff responding to each of these reviews yet they have no staff available to actually deal with customer’s queries? Something very wrong there. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Fool.co.uk: Could climate change cause the Shell share price plunge to 1,300p?

At first glance, the Royal Dutch Shell (LSE: RDSB) share price looks like a desirable investment. The stock is trading at a price-to-earnings (P/E) ratio of 13.3. It also offers a dividend yield of 6.3%.

However, the oil and gas major is facing one major challenge in the years ahead that could hurt its growth. It could also render billions of pounds of investment defunct. This is the threat of climate change.

Global warming

Investors all around the world are starting to wake up to the threat of climate change and the impact it could have on industries. For most companies, re-focusing their businesses to be more green is relatively easy. Unfortunately, for Shell, it isn’t. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

WIRED: A Surge of New Plastic Is About to Hit the Planet

Companies like ExxonMobil, Shell, and Saudi Aramco are ramping up output of plastic — which is made from oil and gas, and their byproducts — to hedge against the possibility that a serious global response to climate change might reduce demand for their fuels, analysts say.

SCIENCE: 01.20.2020 10:00 AM

As public concern about plastic pollution rises, consumers are reaching for canvas bags, metal straws, and reusable water bottles. But while individuals fret over images of oceanic garbage gyres, the fossil fuel and petrochemical industries are pouring billions of dollars into new plants intended to make millions more tons of plastic than they now pump out.

Companies like ExxonMobil, Shell, and Saudi Aramco are ramping up output of plastic — which is made from oil and gas, and their byproducts — to hedge against the possibility that a serious global response to climate change might reduce demand for their fuels, analysts say. Petrochemicals, the category that includes plastic, now account for 14 percent of oil use, and are expected to drive half of oil demand growth between now and 2050, the International Energy Agency (IEA) says. The World Economic Forum predicts plastic production will double in the next 20 years. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy driving many customers to illness and despair

By John Donovan

Postings and messages I have read or received in the last 48 hours lead me to the conclusion that bullying understaffed Shell Energy customer service is driving some of its locked-in customers to illness and despair.

Some staff must be uncomfortable having to treat vulnerable customers so shabbily and ruthlessly. How will they feel if someone does resort to suicide, as has been threatened?

There are so many disturbing customer postings on Trustpilot and other review sites about Shell Energy that there may be enough potential claimants to warrant a class-action lawsuit? read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

OilPrice.com: Is This The End For Big Oil Dividends?

Since 2010, the five largest oil majors have spent vastly more than they have generated when including shareholder payouts. ExxonMobil, BP, Chevron, Total, and Royal Dutch Shell have dished out a combined $536 billion in dividends and share buybacks since 2010, a figure that far exceeds the $329 billion in free cash flow over the same period, according to a new report from the Institute for Energy Economics and Financial Analysis (IEEFA).

That comes out to a gap of $207 billion, or about 39 percent of the total that was given to shareholders. The shortfall had to be made up somehow. According to IEEFA, the oil majors bridged the gap by selling off assets and taking on debt. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

CNN: Oil and gas companies will only survive the climate crisis if they spend more now

By : Published 11:46 pm

By Hanna Ziady, CNN Business

The oil and gas industry needs to work harder and faster to tackle the climate crisis if it wants to remain profitable, a leading energy group says.

The oil and gas industry needs to work harder and faster to tackle the climate crisis if it wants to remain profitable, a leading energy group says.

Oil and gas companies should do much more to respond to the threat of climate change, and cannot rely on fossil fuels to keep driving returns, the International Energy Agency said in a report Monday.

Since 2015, the industry has directed less than 1% of its annual capital expenditure towards low-carbon businesses, according to the report.

Some companies have spent up to 5% but “there are few signs of the large-scale change in capital allocation needed to put the world on a more sustainable path,” it said. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

EnergyVoice.com: Turning proactive oil firms like Shell into pariahs is misguided

Media reports of organisations announcing divestment and a distancing from oil and gas are increasing.

The recent Energy Voice article Royal College of GPs halts OGUK conference over climate concerns is a case in point. In the eyes of many oil and gas has become a toxic brand.

Extinction Rebellion recently blockaded Shell’s Aberdeen headquarters with one protestor saying “we have no option to start weaning ourselves off fossil fuels.”

But isn’t that what Shell state they are doing?

Shell’s Energy Transition Report says: “Changing our portfolio in the long term, beyond 2030 describes Shell’s intent to move in step with society towards a lower-carbon future. It describes our ambition to halve the Net Carbon Footprint of the energy products we sell by 2050. This will mean reducing emissions from our operations, but most of the reductions will come from changing the portfolio of products we sell. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Dreadful, arrogant uncaring service from Shell Energy

The featured extracts are from current customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. For ease of reading, typos are corrected. 

Terrible

Shell energy are terrible. Extremely long wait to get through to speak to someone and then there is a language barrier. Also long waits for the online chats of which you never receive a transcript of what was said. STAY AWAY!

Shell Energy dreadful company

Dreadful, arrogant uncaring service from Shell Energy in respect of a vulnerable customer registered on their so-called Priority Services Register. The most uncaring company I have ever encountered in nearly thirty years as a career. No responses to complaints, no response to call back requests, lost paperwork, denial of receipts and foreign staff who cannot understand English. This company is not fit to be an energy supplier. As for renewal? Never in a million years. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

thenational.scot: Environmental group takes legal action against Shell

By Karin Goodwin Reporter: 19 Jan 2020

A GROUNDBREAKING legal case being taken against oil company Shell could have dramatic consequences for the Dutch company’s Scottish North Sea operations, it has been claimed by environmental organisations.

The legal action, being led by Friends of the Earth (FOE) Netherlands on behalf of more than 30,000 people from 70 countries, aims to compel the company to “cease its destruction of the climate”.

Plaintiffs in the case argue that Shell is violating its duty of care and threatening human rights by knowingly undermining the world’s chances to stay below 1.5C, the level agreed to be critical by the 2018 Intergovernmental Panel on Climate Change report. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

yahoo! finance:Shareholders expect oil companies to be ‘responsive’ to climate change

Sara Dramer: Associate Producer: Yahoo Finance: Jan 17, 2020

Climate change emerging as the urgent issue of the day. Last year was the second-hottest year on record and the 2010s being the warmest decade on record.

And for the first time, climate-related issues dominated the top-five likely risks over the next decade, according to the World Economic Forum’s (WEF) new annual “Global Risks Report,” which ranks the most urgent risks currently facing the globe.

One oil industry watcher says big oil companies need to adopt better climate change policies or face repercussions from shareholders. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Output at Europe’s giant Groningen gas field plunges in Dec, dents Dutch stocks

Natural gas output at Europe’s largest onshore gas field, the Netherlands’ Groningen, continued to fall sharply in December following the Dutch government’s tightening of the production quota, with volumes down 43% year on year.

The rapidly declining output at the field has eaten away at Dutch gas stocks, which have now fallen below Gas Year 2018 levels and are well below the European average.

A production cap has been put in place to prevent earthquakes linked to gas extraction at Groningen and the Dutch government plans to phase out gas extraction at the field completely by mid-2022. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

The Washington Post: We live in an age of climate disaster. Now what?

By Ishaan Tharoor with Ruby Mellen

This week, U.S. scientists confirmed what anyone who has been paying attention would probably already know. The 2010s were the hottest decade ever recorded on the planet. 2019 was the second-hottest year ever measured, and the evidence was brutally on show: We saw swaths of Greenland’s ice cap melt into the sea, heat waves blaze through northern Europe, extreme storms and floods batter vulnerable islands and coasts, and epic wildfires scorch vast drought-ridden stretches of the globe. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

investors CHRONICLE: Shell’s LNG bet looks sound despite glut

Mark Robinson

When Royal Dutch Shell (RDSB) launched its £35.6bn bid for BG Group, it was easy to appreciate the strategic rationale. At a stroke, the Anglo-Dutch energy giant not only bolstered its reserves, but also shored-up its position in a global liquefied natural gas (LNG) market which had grown rapidly since the turn of the millennium.

Shell wasn’t alone in increasing its exposure to the sector, but investors may now be questioning whether long-term prospects in gas markets warrant the massive capital allocation. A supply glut, most noticeably in the US Permian basin, weighed on gas prices last year, and there are few signs of respite as new fields in Australia and Russia come online. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

TIME MAGAZINE: The Reason Fossil Fuel Companies Are Finally Reckoning with Climate Change

Shell must grapple with its own existential crisis: How should a company that generates most of its profits by serving the world’s enormous appetite for oil navigate a long-term future in which shifting political and economic tides threaten to make fossil fuels obsolete?

BY JUSTIN WORLAND

A peculiar theme park in the Hague celebrates the history of the Netherlands through a series of miniature models. The Madurodam features little canals, old-fashioned windmills, tiny tulips and, amid it all, an homage to Royal Dutch Shell, the oil giant that is the biggest company in the country and, by revenue, the second largest publicly traded oil-and-gas company in the world. There’s a Shell drilling platform, a Shell gas station and a Shell natural-gas field, complete with a drilling rig. The display is at once odd–energy infrastructure in a children’s theme park–and entirely fitting: Shell has been, for decades, one of the most powerful players both in Dutch politics and on the global economic stage. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Chron: ‘A sector in disarray’: Oil majors live beyond their means on investor payouts, study finds

“Investors are gradually moving away from energy stocks. A look behind the dividend payments of the leading companies helps explain why. For the core business of these companies, there is more money going out than coming in.” 

The largest oil and gas companies for years have lived beyond their means and paid more money to investors than they can reasonably afford, according to a new report.

The study from the Cleveland-based Institute for Energy Economics and Financial Analysis found that the five largest Big Oil majors — Exxon Mobil, Chevron, Royal Dutch Shell, BP and Total — spent $536 billion on shareholder dividends and stock buybacks since 2010 while bringing in just $329 billion in free cash flow. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

BBC News: Climate protesters block Shell’s Aberdeen headquarters

16 Jan 2020

Extinction Rebellion protesters have blocked the entrances to Shell’s Aberdeen headquarters.

Activists arrived at the Altens base at about 06:30 and plan to remain at the site all day “to hold Shell to account”.

The group says the protest is part of its two-week long campaign targeting the fossil fuel industry.

Shell said it was addressing its emissions and helping customers to reduce theirs.

The protesters plan to walk through Aberdeen city centre, starting at the railway station at 13:00 then going via Union St and the harbour.

The group also has its purple boat at the site. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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