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Extremely Slow Shell Broadband


30 November 2023: Posted by John Donovan

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Extremely slow broadband for 10 months, not fixed.

I have had slow broadband well below the guaranteed speed for 10 months and Shell Energy have not been able to fix it.

They have tried sending about 4 or 5 engineers but have not fixed the problem.

Gurps, who I have been dealing with most recently, has been friendly and polite, although she has closed the complaint prematurely without finding a solution.

Previous advisers have been dreadfully poor.

2 engineers have not even bothered turning up!

Shell Energy do not provide a phone number to ring which is very bad customer service.

They even wanted to charge me for the engineer’s visit it he/she could not solve the problem or if they could not find anything wrong. Very cheeky!

Date of experience: 20 November 2023

The above are extracts from negative customer reviews about Shell Energy posted recently on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company

Extremely Slow Shell Broadband
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