My father is a Shell customer, as they took over his landline contract from The Post Office. He is 73 and classed as a vulnerable customer – wheelchair bound, with terminal cancer, currently undergoing immunotherapy.On June 21st, I contacted Shell to say his phone wasn’t working. They marked him as a welfare case and said the fault would be fixed within 24 hours. It was not. We contacted them again, they contacted us, and so it went on, but the upshot is that, on June 30th, a ‘priority case’ has been without a working phone for 10 days! My brother had to move in to ensure Dad was okay and still no-one will assume responsibility; Openreach say it’s fixed. Shell say they will contact Openreach again, but no one will actually go to the house and check until Monday – that’s 14 days for a welfare case! We pay the bill; is it too much to expect a multi-million pound company to help a vulnerable customer? Disgusting.read more
Jun 30th, 2022
by John Donovan.
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DutchNews.nl
Carbon dioxide compensation? Shell again criticised for misleading advert
June 30, 2022
The Dutch advertising standards authority has again criticised an advert by oil giant Shell, following complaints by anti-fossil fuel campaigners and Greenpeace Nederland.
The company cannot claim that compensating for carbon dioxide emissions nullifies the damage to the climate caused by a car trip, the commission said on Wednesday.
Last year, the RCC ordered the term CO2-neutral be removed from the same ad. Shell complied, and replaced it with the CO2 compensation claim.read more
Jun 29th, 2022
by John Donovan.
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Bloomberg
Shell Is Seeking Applications to Dominate Your TikTok Feed
Kevin Simauchi, Bloomberg News
(Bloomberg) — Shell Plc is looking for someone to manage its TikTok channel, seeking to diversify its social media efforts and appeal to younger, greener audiences.
The London-based oil and gas giant wants a candidate who is a TikTok expert, passionate about video and able to “catapult Shell to be one [of] the best content creators” according to the job description updated June 27. The person will be based in London and be responsible for designing the “overall strategy and vision” for the Shell brand on TikTok, including reporting audience growth data and collaborating with videoagraphers and influencers.read more
Jun 29th, 2022
by John Donovan.
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Shell Chief Paints Bleak Picture on Global Energy Supply
The world is heading for a “turbulent period” as tightening supplies of liquefied natural gas and oil exacerbate a global energy crunch, Shell Plc Chief Executive Officer Ben van Beurden said.
Bloomberg News: Jun 29, 2022: Sharon Cho, Stephen Stapczynski and Laura Hurst
(Bloomberg) — The world is heading for a “turbulent period” as tightening supplies of liquefied natural gas and oil exacerbate a global energy crunch, Shell Plc Chief Executive Officer Ben van Beurden said.
Speaking in Singapore, the CEO painted a bleak picture of an energy supply that will struggle to replace large swathes of Russian oil and gas that still flow into Europe.read more
Jun 21st, 2022
by John Donovan.
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REUTERS
Shell says its Nigeria asset sale not affected by court ruling
ABUJA, June 21 (Reuters) – Shell Plc (SHEL.L) has said its planned sale of onshore assets in Nigeria will go ahead and was not affected by a Supreme Court ruling in a case in which a Niger Delta community is seeking compensation for a 2019 oil spill.
Bamidele Odugbesan, spokesman for Shell in Nigeria, said the June 16 Supreme Court ruling was in response to an appeal launched by Shell against a contempt ruling linked to the dispute with the Niger Delta community.
The lawyer for the community said the ruling, which was made public on Monday, barred Shell from disposing its assets as ordered by a lower court in March.
“The Supreme Court ruling on 16 June was with respect to the contempt proceedings and not related to (the) onshore portfolio review,” Odugbesan said.
Shell has invited bids for its onshore assets. Odugbesan did not say how many bids had been received.
Eighty-eight communities in Rivers state were awarded $1.95 billion compensation for an oil spill they blamed on Shell and which damaged their farms and waterways. Shell denies causing the spill. read moreread more
LONDON, June 14 (Reuters) – JPMorgan Chase (JPM.N) has won a London High Court battle against Nigeria, which was seeking $1.7 billion in damages over the U.S. bank’s role in a disputed 2011 oilfield deal.
JPMorgan said the judgment reflected its commitment to acting with high professional standards everywhere it operates, while Nigeria said it was disappointed and would review the judgment carefully before considering its next steps.read more
Jun 13th, 2022
by John Donovan.
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The Telegraph
Shell plans to expand amid energy market chaos
The FTSE 100 company plans to invest £20bn-£25bn in the UK
By Rachel Millard: 13 June 2022 • 7:27pm
Shell is pursuing a significant expansion of its business supplying electricity to UK households amid intense volatility in energy markets.
The FTSE 100 company wants to supply clean power to five million households and electric car drivers by 2030, up from about 1.5m today, as part of plans to diversify away from oil and gas.
Shell plans to invest £20bn-£25bn in the UK over the decade, more than 75pc of which will go towards low carbon energy such as wind turbines and electric car charging points.read more
HOUSTON, June 7, 2022 /PRNewswire/ — Shell today announced the launch of the Shell Energy brand into the residential power market in the United States. Through Shell Energy Solutions (“Shell Energy”) the company now offers 100% renewable electricity plans to eligible customers in Texas, expanding its portfolio of offerings and giving residential customers access to renewable electricity plans while building on the trusted relationships the company has built with Texans over decades.read more
Jun 2nd, 2022
by John Donovan.
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AP NEWS
South Africa court to rule on Shell offshore oil exploration
By MOGOMOTSI MAGOME: June 2022
JOHANNESBURG (AP) — A South African court is to rule on efforts to stop British oil giant Shell from conducting any further seismic surveys in the country’s Indian Ocean waters to explore for offshore oil and gas deposits.
Environmental and community groups in South Africa’s Eastern Cape province won an urgent interdict to stop the surveys in December last year and are now asking the court to permanently halt the operations.read more
Jun 2nd, 2022
by John Donovan.
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THE SCOTSMAN
Campaigners threaten legal action after Jackdaw gas field approved in Scottish waters
Environmental campaigners are threatening legal action in a bid to halt development of the Jackdaw gas field after it was awarded final regulatory approval.
By Katrine Bussey: Thursday, 2nd June 2022, 3:45 pm
Greenpeace insisted that by giving the development the green light, the UK Government had “shown no regard” for emissions or the project’s “ultimate climate impact”.
Ami McCarthy of Greenpeace UK said: “We think that’s unlawful. We’re looking at legal action to stop Jackdaw, and [to] fight this every step of the way.”
Her comments came after UK business and energy secretary Kwasi Kwarteng confirmed Shell had been given the go-ahead for the field, which is situated in waters to the east of Aberdeen.read more
A new gas field in the North Sea has finally been given the thumbs up by regulators in a move Business Secretary Kwasi Kwarteng claimed will ‘protect energy security’.
The Jackdaw field, east of Aberdeen, is owned by Shell and was originally licensed in 1970.
Last year the Government refused permission to develop it amid opposition from green activists who were pressuring ministers to reduce Britain’s reliance on fossil fuels.
But that decision was called into question following Russia’s brutal invasion of Ukraine, which has caused gas prices to soar as countries shun supplies from the Kremlin.read more
The second day of the three-day court case between Shell, Impact Africa and environmental activists kicked off at the Gqeberha High Court on Tuesday following arguments from advocate Tembeka Ngcukaitobi SC and advocate Nick Ferreira on Monday.
The judges adjourned the matter, reserving judgment in both granting the joinder application put forward by Natural Justice and Greenpeace Africa (represented by the environmental law firm Cullinan & Associates) and the declarator that Shell required an environmental authorisation under the National Environmental Management Act (Nema), and if their exploration rights had been lawfully awarded by the Department of Mineral Resources and Energy (DMRE).
On Monday, Judge President Selby Mbenenge, Deputy Judge President Zamani Nhlangulela and Judge Thandi Norman heard the merits of the joinder application.
On Tuesday, Jeremy Gauntlett SC, representing Impact Africa, argued against the joinder application sought by Natural Justice and Greenpeace Africa, saying the two organisations added nothing new to the case and had decided to attach themselves like a “cuckoo in a nest”.
During the second day, Gauntlett argued that the applicants were using a legal “knobkerrie” via interdict to undermine Minister Gwede Mantashe’s authority to decide the matter, laying blame on imperfect legislation rather than the decision-maker.read more
Jun 2nd, 2022
by John Donovan.
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The Guardian
The village that stood up to big oil – and won
The fossil fuel industry faces a reckoning in the Niger Delta after a disaster left families ‘eating, drinking, breathing the oil’
Wednesday 1 June 2022
Today, the oil industry in Nigeria faces a reckoning with Shell at the helm. According to Amnesty International, the oil company has come under “unprecedented legal scrutiny” in recent years for its negligent and criminal practices in the Niger Delta. Several lawsuits are ongoing while others have culminated in courts ordering Shell to pay plaintiffs billions of dollars in damages. The mounting pressure has Shell considering a rapid departure from the region’s oil market. In early August 2021, the company announced it would sell off all remaining onshore oilfields in Nigeria, citing challenges with community unrest, sabotage and a company-wide refocus on promoting green energy. But locals and lawyers see the move as Shell ducking its responsibility to clean up after itself. A court in March barred Shell from selling any more assets in Nigeria while the company appeals against a ruling in which it was found liable for a 2019 oil spill and ordered to pay affected communities nearly $2bn in damages.read more
Europe lurched closer to an energy crisis on Tuesday after the Kremlin cut off gas supplies to major buyers including Shell.
Russia’s state-owned gas supplier, Gazprom, said supplies to Shell in Germany as well as to Ørsted in Denmark will be cut off on Wednesday after they refused to bow to Putin’s demands to pay in roubles.read more
Impossible to move home with them: I recently moved from a home where I was a Shell Energy customer, to a home that is also supplied by Shell Energy. After 5+ calls and emails promising me my account and most importantly, my tariff, would be carried over, they have failed to do so and they are now ignoring my emails. Their customer service is absolutely diabolical.
Truly awful cancellation experience: Firstly i have no problem with the broadband quality and general customer service but i have just had a horrendous experience trying to cancel my contract in favour of virgin. i made it very very very clear i just wanted to cancel but the bloke insisted endlessly on try to persuade me otherwise to the point where i was getting proper stressed out. i won't ever go back to Shell
Rubbish Company: Where do I start ... AGAIN! Just received ANOTHER message from you regarding my account! Advising me to contact debt management company!. I am, as I keep TRYING to tell you, I'm on Universal Credit but, at the moment I've been sanctioned until the end of July, and also have a hardship fund payment of £*** which I have to pay back until next February! I have no money for all my usual bills off-line this one, so maybe YOU can tell me how I'm supposed to pay this bill with no money! I can't even afford to buy food to last me a month. I have NO MONEY! If Green Star Energy I ad sorted out this problem in the 1st place, I wouldn't be in this mess! Unfortunately I don't have a money tree in my garden, not do I have a money making machine. I'm as poor as a church mouse! I haven't had enough money for 3 years now!
Is anyone else having problems with this company?
I'll say no more!
Sylvia Holmes: Was with the Post Office broadband until Shell took over.
Was emailed to activate my account which I did , WiFi went off.
Called several times was kept waiting for someone to answer, must now total 4 hours +.
Eventually Ayisha answered must be a fault on the line from the exchange. Then router not recognised! Engineer appointment was made for 31/5/22 — 8am till 1 pm
No show.
Rang again why no show..Naeem says I’ll transfw you to the technical team ..was cut off.
Emailed customer help, reply line is ok , reset your router with a pin, check your wires are fully in the plug.
Pat, said she will contact outreach either Tuesday or Wednesday.
Meanwhile I’m without WiFi?
What’s occurring Shell?
Bogus Group: The Offshore Alliance and the Electrical Trades Union (ETU) have both served Shell with formal notice that industrial action will commence on the Prelude FLNG facility on 10 June.
Awful company who don't listen or care about customers!: I've had an utter nightmare with Shell. After I inherited my fathers house in Jan they have been nothing but trouble.
I called them within a week of the house being put in my name and told them I do not live near the house and to put the account in my name and send any bills to my address. I made it very clear that I would be paying any bills, was happy to do so, and where to send them. Fast forward to early April, we visit the house to find bill after bill addressed "to the occupier".
Again I got in touch right away and told them the NEED to put the account in my name as I won't be visiting the house again as it was set to sell at the end of April. I spoke to a representative who said "No worries, just call us when the house sells and we will settle the account". I did just that and paid them. However I've checked my credit score and have multiple negatives which are now preventing me getting a mortgage. As if dealing with the death of a parent isn't difficult enough Shell have now prevented me getting a mortgage for the next 7 years!!
Awful customer service: Awful customer service that won't talk about your complaint. I have never come across such an evasive company before. Can't wait to change provider!
Nothing Positive about Shell Energy: Smart meter fitted which fail to register and Shell just estimate bills which overcharge me and in this time of crisis I can do without the grief. The app is useless and keeps failing and you have to log in through the website. Good you may think but no, get regular massages advising data like account information is unavailable. Ofgen transfered me to this company last year when the company I was with went south, maybe they need to look at the suppliers and see if they can indeed look after customers or if they are just profiteering from the energy crisis. I would never recommend them to anybody and cant wait for the day that I can transfer to another supplier.
App is rubbish: App is rubbish. Never loads the actual usage. Fails to upload details from my smart meter - gas and electricity. Never shows statements. Deleted and reinstalled the app. No joy. Very poor. My smart meter mini display is fab - app rubbish
Shell mucked up everything: Worst Company EverI used to be with Post Office broadband, had the unfortunate situation to be sold to Shell, mucked up everything about swapping over, meant to have caller Id for personal reasons did not happen, another muck up cannot get through to customer lack of service had to cancel DD to hopefully get resolution but will impact my credit rating, do not use this company awful.
Thank you for your reply but I am not prepared to wait the usual 50 minutes to try to get through to your customer line, sure it helps your profits.
I have to work to pay my bills and calling during work hours is not appropriate, to prove your excellent customer service, tongue in cheek sort my caller Id within 24 hours lol, also guarantee no interruption in service and my credit rating won’t be impacted I might change my mind
After leaving a previous negative review about how bad shell energy is Shell replied asking for my account number so that they could investigate..so l did provide it however l haven't heard a thing from them. This was a number of months ago and yet again another example of how poor Shell is. Absolutely shocking service.
Shell Broadband charged me £108 to cancel when my mum died because the account was in my name. Then they kept adding more charges even though their email said no extra fees would be added. 1hr 32mins to cancel the service & passed to 4 different departments - it was as if no one had ever been bereaved before. Then no reply to my email via their online help, followed by over 1 hr on their online chat. I would avoid Shell Broadband.
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
JOHN DONOVAN TV DOCUMENTARY INTERVIEW
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
ESTHER KIOBEL SUES SHELL FOR COMPLICITY IN HUSBANDS MURDER
ESTHER KIOBEL: EVIL OIL GIANT SHELL COLLUDED IN THE EXECUTION OF MY INNOCENT HUSBAND
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ABANDONED BY SHELL: KEITH MACDONALD & FAMILY, VICTIMS OF RADIOACTIVE CONTAMINATION AT WORK
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON. EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
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See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
John Donovan, the website owner
BBC News
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Shell launches residential power brand Shell Energy, enters Texas market with 100% renewable electricity plans
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EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
