Shell broadband doesn’t have a category in trust pilot. Why? Could it be that there were ZERO satisfied customers since their takeover of various broadband ISP’s? Certainly there seems to be someone (apparently from shell bband) monitoring the 1 star reviews and complaints here in the shell energy category.read more
May 24th, 2022
by John Donovan.
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By John Donovan: Tuesday 23 May 2022
During the Q&A session at the Shell Plc Annual General Meeting held today in London, a shareholder drew attention to a survey of UK energy companies, the findings of which reflected badly on Shell.
Shell Energy ranked as one of the worst companies in terms of *customer satisfaction.
Shell Plc Chief Executive Officer Ben van Beurden frankly admitted that all is not well at Shell Energy and pledged that remedial action will be taken.
The shellenergy.website publishes related verifiable Trustpilot reviews of Shell Energy on a regular basis. read more
May 24th, 2022
by John Donovan.
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Reuters
Climate protesters block start of Shell shareholder meeting
By Shadia Nasralla and Ron Bousso:
LONDON, May 24 (Reuters) – A couple of dozen climate protesters disrupted Shell’s (SHEL.L) annual general meeting (AGM) on Tuesday, chanting slogans and holding banners as Shell Chair Andrew Mckenzie tried to start the meeting.
Shell is due to ask its shareholders to vote on a resolution supporting its climate strategy and rebuff a climate resolution from activists, another iteration of which garnered 30% of votes at last year’s AGM.read more
May 24th, 2022
by John Donovan.
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Breaking News: Security Fiasco at Shell AGM.
11.15 am 24 May 2022
Shell Plc Chairman Sir Andrew Mackenzie announced to assembled shareholders that the AGM meeting is halted because protestors have superglued themselves to seats.
Does the question, therefore, arise of how the activists managed to smuggle superglue into the AGM? The possibility must have been considered bearing in mind that the same superglue tactics have been used previously on a number of occasions by protestors at the Shell Centre building and reported extensively by the news media?read more
Reports are coming in that about 70 people have taken over Shell’s AGM and brough the meeting to a complete standstill.
Shell Chairman Sir Andrew McKenzie was forced to halt the meeting, taking place in London this morning. He is currently sitting behind his desk on stage with no action taken.
Numerous activists are accusing Shell’s board and shareholders of “ignoring the United Nations” and “ignoring ordinary people”.
McKenzie is trying to restore order, without success so far.read more
Oil and gas company Shell, holding its AGM tomorrow, claims that customers can drive “carbon neutral” or buy “carbon neutral” liquified natural gas because it purchases carbon credits from various offsetting projects around the world, one of them dubbed “Cordillera Azul, Peru” in the remote Amazon. The project, from which numerous other companies buy credits too, supports “a rich ecosystem of indigenous biodiversity, high carbon stock forests,” shell.com states. “A multicultural population of more than 250,000 people organised in 400 communities live in the buffer zone around the Park boundaries. By 2021, [the project] aims to have protected 1.6 million hectares of threatened forest and 28 high conservation value species, supported 716 jobs and created or supported 24 sustainable enterprises.”read more
May 23rd, 2022
by John Donovan.
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Bloomberg
Shell Climate Case to Return to Focus at Annual Shareholder Meeting
Laura Hurst, Bloomberg News
(Bloomberg) — Climate issues are set to take center stage at Shell Plc’s annual general meeting on Tuesday, with a key group saying the energy giant isn’t abiding by a landmark court order requiring it to cut emissions by 45% by 2030.
Milieudefensie, the Dutch arm of Friends of the Earth, says Shell’s plans around customer-related emissions — which make up the bulk of its pollution — aren’t in line with last year’s judgment. The group originally brought the case against the company.
“The judge’s verdict is clear and necessary: Shell must stop causing dangerous climate change,” said campaign spokesperson Nine de Pater, who plans to attend the meeting in London as a proxy shareholder. read more
We have just moved house and gone with shell broadband, the signal is pants out of 6 days of it we have had signal for 1 day, took me 55mins on the phone just to get somebody to speak to me and couldn’t do anything about it, arranged a call back next day and that night we had a clean signal but nothing since. I just want to leave now cos this is costing me for something I can’t receive.read more
May 23rd, 2022
by John Donovan.
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Contractor quitting puts Shell in spotlight over climate
A longtime contractor for Shell has accusing the oil and gas company of “double talk” by saying it wants to cut greenhouse gas emissions while working on tapping new sources of fossil fuel
By Frank Jordans Associated Press: May 23, 2022, 6:03 PM
BERLIN — A longtime contractor for Shell has publicly called out the oil and gas company’s climate plans, accusing the company of “double talk” by saying it wants to cut greenhouse gas emissions while working on tapping new sources of fossil fuel.read more
May 23rd, 2022
by John Donovan.
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skynews
They’re ignoring all the alarms’: Contractor resigns from Shell with warning to staff about ‘extreme harm’ to planet
Caroline Dennett told Sky News that working for Shell was no longer morally compatible with her beliefs about how best to protect the planet and the people who live on it.
A safety consultant who spent more than a decade working as a contractor for Shell has publicly resigned, claiming the oil and gas company is causing “extreme harm” to the planet.read more
May 23rd, 2022
by John Donovan.
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The Guardian
Shell consultant quits, accusing firm of ‘extreme harms’ to environment
Alex Lawson Energy correspondent: Mon 23 May 2022 13.09 BST
A senior safety consultant has quit working with Shell after 11 years, accusing the fossil fuel producer in a bombshell public video of causing “extreme harms” to the environment.
Caroline Dennett claimed Shell had a “disregard for climate change risks” and urged others in the oil and gas industry to “walk away while there’s still time”.read more
Shell boss Ben van Beurden has been slammed for reaping more than £18million ahead of a possible shareholder rebellion this week.
Calculations by The Mail on Sunday show that the Dutch businessman – who has led Shell since 2014 – has seen the valuations of his shares and other payments soar. read more
NEVER USE THIS COMPANY.The worst broadband company I have ever had to deal with. No one seems to know what they are talking about. Took ages to set up as staff kept getting details wrong, such bad connection I would give up watching a programme and go to bed, cheap tacky router which they actually wanted returning when I moved, router was is storage as I intended on continuing with shell when I found a house (living with my daughter at the moment). Now they want to charge me for the router and charge me for the rest of the year – nearly £200 – as I ‘have a contract with them’. All other companies connected with me selling my house have been great, occasional charge for ending a contract early but all expected. This company just want your money, not interested in the customer. the fact that they want money for providing no service is disgusting. One very helpful member of staff said she would refer me to the complaints department, then quite happily told me I would still owe them to the end of the year! Another unhelpful member of staff said she ‘understood’ why I was annoyed at the cost, but she clearly didn’t ‘understand’ at all – no one “understands” that it is fair to charge a customer for the year with no provision of a service. My ‘complaints’ phone call was a message to call them back! Great customer service! They obviously have so many complaints they only have time for one call. AVOID LIKE THE PLAGUEread more
Odey Asset Management has called on Shell to drop its appeal against a landmark Dutch court ruling targeting its climate strategy and instead to fund an independent body to audit the emissions of every oil and gas company. Fund manager Henry Steel, who wrote the letter, told the Financial Times that Shell was “sending the wrong signals” by appealing against last year’s Dutch ruling ordering the oil major to cut its emissions by 45 per cent by 2030.read more
May 20th, 2022
by John Donovan.
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Clifford Chance to handle Shell’s appeal against sensational defeat in the Milieudefensie case
The following are translated extracts from an article published on 19 May 2022 by the Dutch financial newspaper, the fd.
By Martijn Pols and Joris Polman.
Oil company Shell has set aside house lawyer De Brauw Blackstone Westbroek after the sensational defeat against Milieudefensie. Exactly one year ago, the judge forced Shell to tighten up its climate policy.
Shell appealed but had no confidence in a good outcome with De Brauw by its side. Lawyers for British Clifford Chance can now make another attempt.read more
Shell mucked up everything: Worst Company EverI used to be with Post Office broadband, had the unfortunate situation to be sold to Shell, mucked up everything about swapping over, meant to have caller Id for personal reasons did not happen, another muck up cannot get through to customer lack of service had to cancel DD to hopefully get resolution but will impact my credit rating, do not use this company awful.
Thank you for your reply but I am not prepared to wait the usual 50 minutes to try to get through to your customer line, sure it helps your profits.
I have to work to pay my bills and calling during work hours is not appropriate, to prove your excellent customer service, tongue in cheek sort my caller Id within 24 hours lol, also guarantee no interruption in service and my credit rating won’t be impacted I might change my mind
After leaving a previous negative review about how bad shell energy is Shell replied asking for my account number so that they could investigate..so l did provide it however l haven't heard a thing from them. This was a number of months ago and yet again another example of how poor Shell is. Absolutely shocking service.
Shell Broadband charged me £108 to cancel when my mum died because the account was in my name. Then they kept adding more charges even though their email said no extra fees would be added. 1hr 32mins to cancel the service & passed to 4 different departments - it was as if no one had ever been bereaved before. Then no reply to my email via their online help, followed by over 1 hr on their online chat. I would avoid Shell Broadband.
So after 7 months I still haven’t got my account sorted with shell, I have rang so many times to try and get it sorted and just get fobbed off every time!! Finally got a settlement figure off them of £900 odd and said I will contact another energy company to get swapped over, check our account today and my settlement figure has gone from £900 to now £1900 with in a week!!!
Iv asked to speak to a manager a number of time and get told they are in a meeting they will call you back, guess what not once have they rang me back!!
How they government allow companies like this to treat there customers they way iv been treated is a joke.
Do not sign up with these clowns you will regret it I promise, iv had nothing but sleepless night over the last month worrying about the price increase and they clearly don’t give a dam about how this is effecting me.
Is it to much to ask for a company to do the right thing and get an issue resolved as soon as possible not 7 month down the line, although this still isn’t sorted
Have spent nearly 3 hours today trying to get an overpayment issue resolved. Long waiting times (30 to 40 mins) then have spoken to 4 different people who have 1. cut me off, 2. put me on to another person who knows nothing about what I have just spent 10 minutes discussing, 3. put me on hold while reading the file (gave up waiting after 30 mins) and 4. said he would put me through to the right person within 3 minutes but didn't. I despair!
This firm run by a complete incompetent…: This firm run by a complete incompetent have 0 customer care
Jodie Eaton hides like a frightened mouse behind automated phone lines that ur on forever so she doesn't have to be held for her mass company incompetence another grossly overpaid corporate Head miss charging customers. Contact me if you got the guts Jodie
Took them over three months to correct an error in my bill. Ignored my emails throughout and only corrected it after many phone calls. I'm now trying to get a refund from them in the form of a cheque. They keep sending the cheque to the wrong address despite my phoning them up 4 times and giving them the right address. Genuinely the worst company I've ever dealt with in terms of customer service. What makes it worse is I never chose to use them and was transferred to them after Green Energy collapsed. Will never use them again once I receive my refund.
Not only are they ripping me off with illegal energy price rises covered up by accounting for them as near doubling of the standing charge. But they are now antagonizing me further with pathetic customer service. I can download my latest bill but its corrupted so I can't read it. So I have to contact customer services. Firstly I tried the online chat and was connected to an idiot bot then left hanging for ages and gave up and decided to call. Their phone system must have been designed by a moron who wants to antagonize me as much as possible with menu after menu after menu before not connecting me to a human but leaving just hanging on until I finally gave up. Why don't Shell try spending some of their obscene earnings on looking after their customers?
I have just tried emailing them from their website, its another total disaster area where it blocks my trying to send an email by forcing me to pick a totally unconnected topic from a drop down menu, which then starts me off on another totally unconnected route. Morons!!!!
Passed to shell energy from pure planet. Didn't transfer over credit, unhelpful call centre staff, horrible call centre waiting times blamed on covid but obviously understaffed.
If I could give minus 5 stars i really would. I didnt ask to join shell energy, sadly i was transferred over from green energy. The new rate for electricity set by ofgem is 28p
per kwh, shell have decided for what ever reason to charge me 31.5 pence per KWH. Goodbye Shell energy.
Was moved to Shell energy kept getting estimated bills despite assurances that they could read my meters even complaints team misled me by saying we can read both your meters, then another overestimated bill today. When I called them was told can't read your meter. This has been going on for ages. Appalling service
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
JOHN DONOVAN TV DOCUMENTARY INTERVIEW
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
ESTHER KIOBEL SUES SHELL FOR COMPLICITY IN HUSBANDS MURDER
ESTHER KIOBEL: EVIL OIL GIANT SHELL COLLUDED IN THE EXECUTION OF MY INNOCENT HUSBAND
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ABANDONED BY SHELL: KEITH MACDONALD & FAMILY, VICTIMS OF RADIOACTIVE CONTAMINATION AT WORK
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON. EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
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See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
John Donovan, the website owner
Shell broadband doesn’t have a category in Trustpilot. Why? Could it be that there are ZERO satisfied customers?
Bloomberg
The Guardian
Shell boss Ben van Beurden slammed for reaping more than £18m ahead of possible shareholder rebellion
21 MAY 2022
FT
CUSTOMER COMMENTS ABOUT SHELL ENERGY RSS Feed
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
