Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 March 2020.

Completely useless

Completely useless
Tried to change my broadband to them and they claimed Virgin would not release my number. Rang Virgin and they confirmed they had not asked. Helpline took ages , were of no help , couldn’t sort the issue , didn’t reply when they said they would and didn’t return a call when they said they would.

They need to stick to what they know i.e. selling petrol.

Bunch of clowns

Completely out of the blue I received a letter from Shell demanding immediate payment of £514.40. If I failed to act they would send the baliffs round. I’ve been a customer of OVO for the last 8 years and I’VE NEVER BEEN A CUSTOMER OF SHELL ENERGY. read more

By Carl Meyer | News, Energy, Politics | March 4th 2020

A disputed environmental claim publicized by the fossil fuel firms backing a $40-billion liquefied natural gas project in B.C. can be traced back to a lifelong industry insider, who cautioned in interviews that his underlying calculations are “theoretical.”

Rob Seeley has been held up as an independent consultant who has demonstrated the green bona fides of natural gas coming from the proposed B.C. project, LNG Canada. The Coastal GasLink pipeline being built through unceded Wet’suwet’en Nation territory is meant to transport fracked gas to this terminal, where it would be liquefied, loaded onto ships and exported to Asia. read more

EXTRACTS (Entire New York Magazine article can be read here)

Since 2017, when I published a book about American millennials, I’ve had the occasional cold call from corporations to come talk about my work, all but one of which I’ve turned down. But last fall, the Shell Scenarios team — as in Royal Dutch Shell, one of the biggest oil companies in the world — offered me £2,000 in exchange for a 15-minute talk and my participation in a group exercise. Its internal corporate think tank was holding a daylong conference about how generational change would affect the hopefulness projected in what the company calls the “Sky Scenario,” which it describes as “a technically possible but challenging pathway for society to achieve the goals of the Paris Agreement.” I’m not a climate expert, but apparently I qualify as a generational whisperer, at least to Shell, and to talk to me about global warming, the giant energy conglomerate wanted to fly me to London from Philadelphia, business class. I warned them that I couldn’t keep their money and asked if I’d need to sign an NDA. When they said no, I saw an opportunity to report on the oil company, undercover while in plain sight, without technically lying to anyone. It was too good to pass up. I said yes, then I emailed my editor. read more

EXTRACTS FROM AN ENGLISH TRANSLATION OF AN ARTICLE AUTHORED BY INVESTIGATIVE JOURNALISTS BAS VAN BEEK, ALEXANDER BEUNDER, JILLES MAST AND MEREL DE BUCK.

This article is part of the Shell Papers, a joint research project conducted by Platform Authentieke Journalistiek and Follow the Money, into the ties between the Dutch government and the oil giant. In April 2019, we filed a total of 17 FOIA requests, demanding copies of all Shell-related documents from nine ministries, three provinces and five municipalities. As of March 2020, the FOIA procedures are still ongoing. You can track their progress here: read more

Radio 1 DJ Greg James was paid £100,000 by oil giant Shell to front an online campaign which plugged the company’s ‘green’ credentials.

The Breakfast Show presenter, who is paid £229,999 a year by the BBC, is the latest star to be accused of cashing in on their public profiles by moonlighting for corporate firms.

The 34-year-old, who broadcasts to around 5.6 million listeners each Monday to Thursday, fronted a five-part series for Shell called The Great Travel Hack.

The Top Gear-style programme followed two teams of competitors racing from London to Istanbul while using environmentally friendly vehicles. read more

FEBRUARY 27, 2020 / 10:26 AM

AMSTERDAM (Reuters) – Oil and gas company Royal Dutch Shell and Dutch gas company Gasunie [GSUNI.UL] plan to build a massive green hydrogen plant in the northern Netherlands in the next decade, the companies said on Thursday, to cut emissions.

Fueled by a large new wind farm off the coast of Groningen province, the plant would ultimately be able to produce 800,000 tonnes of hydrogen by 2040, the companies said, cutting the Netherlands’ CO2 emissions by about 7 megaton per year. read more

February 27, 2020

Oil giant Shell, gas group Gasunie and Groningen’s port authority are joining forces to build a massive offshore wind farm and hydrogen plant in the northern province, Dutch media reported on Thursday.

The plan, dubbed NortH2, will be formally presented on Thursday afternoon but will, the companies say, be one of the ‘biggest renewable energy projects in the world’.

The project is still at the planning stage and definitive investment decisions still have to be taken. read more

By Sarah McFarlane: Updated Feb. 24, 2020 10:33 am ET

Major oil companies are working hard to articulate a vision for their future, but the energy sector’s poor performance shows that many investors aren’t buying it.

Companies including Royal Dutch Shell PLC, BP PLC and Total SA have launched plans to turn themselves into lower-carbon businesses. But with low oil prices pressuring the industry’s economics and many investors saying it is too early to know whether the intended transformations will generate significant returns, there is growing skepticism on Wall Street over the… read more

Friday February 21, 2020

Royal Dutch Shell will not “get into an arms race” with BP over carbon targets, a senior executive has said, in a sign that Europe’s biggest oil group will not rush to match its rival’s “net zero” pledge.

The Anglo-Dutch group was the first oil major to set long-term ambitions related to emissions from customers using its products, pledging in 2017 to halve the intensity of its carbon footprint by 2050.

BP had been seen as a laggard on climate targets but last week Bernard Looney, its new chief executive, leapfrogged rivals with an ambition to eliminate the carbon footprint of all the oil and gas it produces by 2050. read more

by Daniel Binns: Published February 19, 2020

SEVEN out of ten Britons plan to buy an electric car when they trade in their current vehicle, a survey shows.

Cheaper fuel costs and being seen to do more to clean up the planet are major motivating factors, found Shell Energy.

Another is the phasing out of petrol and diesel cars — after the government revealed sales of new ones will be ended in 2035, five years earlier than planned.

Colin Crooks, the chief executive of Shell Energy, said: ‘We support the need for the UK to move faster to meet climate targets and research shows there is public support for the earlier ban on traditional car sales.’ read more

Anjli Raval in London

Global demand for liquefied natural gas is expected to double to 700m tonnes by 2040 as energy consumption, particularly in Asia, rises and as the world shifts away from dirtier burning fuels, Royal Dutch Shell said on Thursday.

“The global LNG market continued to evolve in 2019, with demand increasing for LNG and natural gas in power and non-power sectors,” said Maarten Wetselaar, Shell’s head of gas and new energies. “Record supply investments will meet people’s growing need for the most flexible and cleanest-burning fossil fuel.” read more

By Sam Morgan | EURACTIV.com

Oil and gas giant Shell has plans for a 100-megawatt grid storage battery in the west of England. It is slated to be the biggest battery in Europe once it is completed later this year and will be crucial to the UK’s quest to remain the continent’s top wind power player.

The battery project in the county of Wiltshire aims to store renewable power in two 50MW cells and then sell it to consumers when demand and prices are high.

“Projects like this will be vital for balancing the UK’s electricity demand and supply as wind and solar power play bigger roles in powering our lives,” said Shell Energy Europe vice president David Wells. read more

Alice Grundy: Junior reporter, Current± 20 February 2020

Shell Energy is launching a new electric vehicle (EV) charging offer including an EV tariff and charger.

The offer includes a discounted home smart charger installed for £299, a saving of 14% compared to the retail price of £349.

The charger, provided by Shell-owned NewMotion, provides 7kW of power, charging a typical EV in five hours, Shell said. It will be powered by 100% renewable energy, with Shell Energy switching to 100% renewables last year as it re-branded from First Utility. read more

San Francisco — Google parent company Alphabet Inc. is shutting down its power-generating-kites firm Makani, the first closure of a “moonshot” project since Alphabet founders Larry Page and Sergey Brin stepped back from management in December.

Shell said it was “exploring options” to take on Makani’s technology and keep developing it. “Offshore wind has the potential to reach the large-scale generation capacity that society needs to transition to a lower-carbon energy system,” said Dorine Bosman, vice president of Shell Wind Development. “We believe that Makani remains one of the leading airborne-wind technologies in the world.” read more

Shell will buy and trade electricity from what’s claimed to be Europe’s biggest battery storage project currently being built by Chinese players in the UK, in another big step by the oil group into the power sector.

Shell Energy Europe signed a multi-year offtake deal for output from the 100MW/100MWh Minety storage project in southwest England, underway under a collaboration between China Huaneng Group and Chinese sovereign wealth fund CNIC.

Power from the project, designed to balance intermittent wind and solar output on the UK grid, will be traded by Shell’s specialist Limejump subsidiary, which is claimed to manage the largest network of batteries in the UK. read more