Posts under ‘broadband.co.uk’

Posted by John Donovan: 7 June 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Luke: Location Westhoughton: Date 2023-05-14

Comments

Do yourself a favour DON’T USE THEM FOR YOUR BROADBAND , Its slow when it works and you are forever offline its hit or miss when broadband is up and running, its always down nearly every week and their customer service is shocking

STAY WELL CLEAR

Reviewer Alexander: Location Edinburgh: Date 2023-05-15

Comments

When I joined shell broadband there was a deal that you get 3 months WiFi free charge and after the 3 months I was too receive a £100 amazon gift card called shell broadband up and now there trying to say it takes upto 120 before anyone will get it I feel its a scam in a way just to get customer’s too join up as i see it’s a false advertising just so you join there broadband and there not interested in helping you I called them today asking where my £100 amazon gift card after nearly 5 months with them wasn’t helpful wouldn’t listen to me cut me off all the time wouldn’t let me talk broadband has cut off that many times when watching a film on Netflix not the best broadband read the small print before signing up with them they can lie about your contract and put the phone down on me today because I said I was going to ofcom and the customer service told me too do what I want she didn’t care about me i think they customer services agents she get sent for training on there manners when dealing with customers I was shocked by they way I was treated can’t really understand the customers services read more

Published 26 May 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Fred Darlow: Location Bridgwater: Date 2023-05-04

Comments

Absolutely diabolical. Never have I ever had such hassle setting up a service. Shell are undoubtedly the worst Broadband provider the planet has to offer.

The router arrived over a week late, The service which I was informed was live didnt even work when the router did arrive. Upon trying to close my contract before the first bill even came through, they’re attempting to charge me the closing fee of £308 despite the fact that I havent even been able to use the service through no fault of my own. Truly despicable, absolutely useless. If you have the option between Shell and no broadband, youd be better off with no internet. read more

Posted 24 May 2023 by John Donovan

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Sean: Location Leeds: Date 2023-04-28

Comments

Complete disgrace. After offering you 6 months ‘free’ broadband, they then decide to charge you and threaten to ruin your credit rating if you dont pay up. Terrible way to treat your now ex loyal energy customers. Of course I will now be switching energy companies. The bunch of scammers wont get anything from me for the ‘free’ broadband. They then called me yesterday and didnt even answer the phone for some random reason. Passive aggressive behaviour. i contacted Ofgem and asked for a deadlock letter from Shell. Don’t let these people push you around. read more

Dealing with their customer service is something akin to torture with endless recorded messages and options before you end up speaking to a person. They then end up transferring you from one person to another…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Oliver Dickens: Location Cambridgshire: Date 2023-04-24

Comments

If I could give their customer service a negative rating a would.

As a previous post office customer, I decided to upgrade to a full fiber package in early January 2023- I was repeatedly given different installation dates. Finally on the 21 March I was given a confirmed date for the Openreach engineer to arrive. Suffice to say nobody arrived on the agreed date. Subsequently 2 more engineer visits resulted in a line being installed-but still no internet service. As of the 24th of April(more than 3 months) they managed to achieve nothing. read more

Posted 16 MAY 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Zoe: Location Southport: Date 2023-04-19

Comments

I have been without broadband for a week now. Shell finally sent me a new router on second class service even though I said it was urgent it was sorted. Customer service completely unhelpful. Shame I have to wait 7 months until I can leave them. 5 days since the router was sent and they refuse to contact Royal Mail for an update.

Reviewer Ian Snape: Location Stafford: Date 2023-04-15 read more

Shell Energy’s Failing Business Draws Feeble Interest from Rivals

Posted by John Donovan:  May 12, 2023

In a desperate attempt to salvage the sinking ship that is Shell Energy, three of Britain’s largest power providers have reluctantly shown some interest in acquiring the oil giant’s floundering UK retail business, which has been drowning in poor returns for quite some time, according to sources close to the process.

Octopus Energy and Ovo have submitted bids for Shell Energy, but let’s be honest, it’s more like vultures circling their dying prey. British Gas, the retail arm of Centrica, also threw in a half-hearted bid, although it remains uncertain whether they have any genuine interest. read more

Article posted 8 May 2024

“…always had intermittent disconnection issues and looking forward to the contract ending so I can find another provider. Vote with your feet is my motto.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Violet Curry: Location Sunderland: Date 2023-04-01

Comments
Such a terrible service. No practical help given when I phoned for help when broadband went off completely. Except being asked to unscrew something from wall. When I refused was told that bcos I’d refused to carry out test it would probably cost me £65 for an engineer to call. I refused an engineer and raised a complaint. Broadband came back on after about 3 and a half hours. Lost valuable time to do some work. Complaint was ” closed” after a few weeks without any correspondence fro. Shell addressing g complaint or explaining how it was resolved. Continued to have problems. Tv in bedroo. Couldn’t pick up signal fro. Router about 25 feet away. Tv in sitting room constantly buffering or going off completely. Phoned to complain and said I wanted to leave. Told it would be £184 termination fee. I said the service was no good and they were at fault. Operator said I’d refused e ginger initially so basically I’d refused help. I said I only refused bcos previous Operator said because I’d refused to carry out test in my home by unscrewing the box and would have to pay the £65. Upshot is I was receiving very little service so I changed provider phoned Shell explained why I was cancelling. Have now got really good service etc with new provider. Shell just emailed to say they’re billing me £184. I’ve been advised to contact Ombudsman but I’ll pay the money draw a line under the whole terrible experience BUT will be very vocal in telling g people to avoid Shell due to my horrendous interaction with the company and its reoresentatives read more

Frustrated broadband customers face poor service and rising costs

Shane Hickey: Mon 8 May 2023 09.00 BST

theguardian.com

When Annabel Miller* took up the offer of a new superfast broadband plan with local and international calls for £40 a month from Shell Energy, she thought she was on to a good deal.

Within six months, however, she had suffered an 18-day broadband outage due to the wrong router being sent to her London home, a series of incorrect bills for more than she was due to pay, and even problems with her house alarm. When she tried to complain, she says she received confusing and frustrating responses.

“It appears Shell Energy decided to use an initial tactic of not responding to complaints, then dismissing them and closing them,” she says

“I had a number of emails claiming they had been resolved and closed, despite not having received any responses. The strategy was to confuse and distort facts, and ignore my complaints,” she says.

This will have a familiar ring to it. Communications regulator Ofcom announced that the company was the most complained-about broadband and landline provider for the final three months of last year. read more

“Absolutely rubbish. Can’t contact anyone to resolve problems. Wifi keeps disconnecting. Useless.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Katie: Location Cumbernauld: Date 2023-03-30

Comments

Terrible connection and even worse customer service. Router will disconnect almost every 20-30mins and can take 17 mins to load a photograph, or 9 mins to load a Google page, even while sitting next to the router. If you want to cancel, you’ll be transferred to different departments and made to explain why you’re cancelling to every one of them, just for them to pass you to someone else and explain all over again. Even if you ask them to log a complaint, they just email you saying they’ve closed your complaint, without actually speaking to you at all regarding it. If you want to pay for wifi but never actually intend on using it whatsoever, then this is perfect for you. read more

POSTED 29 APRIL 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter Clegg: Location BURNLEY: Date 2023-03-16

Comments

Spend most mornings with the broadband dropping out and reconnecting now evenings are getting as bad. very poor overall made a big mistake moving from talktalk

Reviewer N H: Location Northwest: Date 2023-03-16

Comments

POOR POOR,

Cancelled my broadband last year and they are still requesting money. I have late payments on my account and my Experian Credit File has taken battering. Come on Shell have some respect for your customers and stop doing this. No wonder you have so many bad reviews. I want a Shell member of staff to contact me and do three things. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

POSTED 22 APRIL 2023

Reviewer Tom: Location: London: Date 2023-03-16

Comments

Never experienced such terrible customer service – clearly got no process in place for working effectively with OpenReach, delay after delay, engineers turning up without a clue what they are doing. I’d avoid at all costs as I’ve wasted 2 months trying to get this sorted. When I told them I was cancelling and going to BT because they will likely be better at wrangling OpenReach the operator just said “yeah probably” – even their own people know it’s not good enough. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Selection of reviews posted here 1st April 2023

Reviewer Peter: Location Looe: Date 2023-03-08

Comments

Shell took over from Post Office broadband. Since then the internet service has got worse and worse. The speeds are terrible and the connection keeps going down. Last straw was when they suspended my account by mistake and admitted it had been their fault. Now raising prices at an inflation busting rate. Avoid

Reviewer Annabel: Location Larkhill: Date 2023-03-07 read more

“STEER CLEAR. My biggest regret is not checking reviews before getting broadband with Shell.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Selection of reviews posted here 28 March 2023

Reviewer joe: Location Runcorn: Date 2023-03-03

Comments

total crap it’s off more times than on..going to my solicitors on Monday to see if can cancel without penalty…if it was me..charging for a service like shell I would be in the dock for fraud

Reviewer MG: Location UK: Date 2023-03-03 read more

Signed up for their superfast package, dreadfully slow speed. Dreadful customer service, still trying to RESOLVE SLOW speed issues…

Posted 24 March 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jack: Location York: Date 2023-03-02

Comments

Avoid buying this broadband at all cost. Should be banned from comparison sites. I have had the broadband for 3 days, haven’t got it working yet. Rang up to cancel for free in my “14 day cooling off period” to be told this actually ended 2 days ago, the day the line was taken over by Shell. Currently trying to charge me £110 to cancel a service I’ve had for 3 days that hasn’t worked once. Only saving grace has been a couple of people on the phone who have been willing to try to find a way a round this. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Ryan: Location Doncaster: Date 2023-02-27

Comments

They offer you 6 months free broadband as an existing energy customer, but it isnt free, they bill you for the first month at least out of your bank account, how on earth is that free? avoid these scammers

Reviewer ClareH: Location Lynton: Date 2023-02-27

Comments

Absolutely appalling service. They took over my Post Office account, without my knowledge, and stopped taking any money – then they land me with a HUGE bill. Sorted that in November and I set up a Direct Debit with them expecting them to take monthly…NOPE I contacted them after 3 months to ask why they had not taken it to find they now expected me to pay another HUGE bill, in my reckoning it should have been less than £60, 3 months at £18.99 but they tell me I owed over £370!!! So I ask for an explanation…nope they took it out of my account the same day...I am still waiting for an explanation and will be looking for an alternative provider….steer clear read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Allyson: Location Devon: Date 2023-02-24

Comments

As with the majority of reviews, this company is simply the worst I have ever come across. Two weeks after signing up, my internet failed. After hours of being on the line and being passed from one person to another. Anyhow, after the most inept service I cancelled my direct debit and went to BT. AVOID THIS COMPANY AT ALL COST.

Reviewer neal: Location Wolverhampton: Date 2023-02-24 read more