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What a load of rubbish if I could I’d give them minus 5

Shell Energy Broadband Reviews recently posted on

Examples posted by John Donovan 30 Sept 2023

Reviewer Michael Collins: Location St. Neots: Date 2023-09-04

What a load of rubbish if I could I’d give them minus 5

Reviewer MB: Location Southampton: Date 2023-08-31


Far cheaper (initially) when I joined but I have been plagued by very slow broadband speeds (once recorded at 0.2Mbps) and signal drops. I’m now switching to Plusnet and Shell have cancelled my service one full day earlier than requested. Beyond dreadful.

Reviewer David Twining-Harris: Location Bristol: Date 2023-08-29


I should have checked the reviews before signing up to Shell! I’ve suffered from repeated outages sometimes up to four hours. I’m now considering leaving and cancelling my direct debit so that Shell can’t try taking cancellation fees. I do not understand how they can levy such charges when they’ve failed to fulfil a contract. They’ll probably try threatening me with loss of credit rating credibility but at the age of 83 that’s hardly going to be of concern! Has anyone considered taking class action against Shell? There appears to be a huge amount of dissatisfied customers!

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