The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 Sept 2021

Shocking experience with Shell

Shocking experience with Shell. Technical issues with the quality of the calls made. Agents not replying. Agents terminating the call and not calling back. No access to supervisory staff. Extremely poor customer service interface. No coordination between payments section and customer service. On multiple levels the company failed. The only sense of professionalism conveyed was Ermin who took ownership of the problem and was able to find a suitable solution. I would have provided more extensive feedback but the only recourse provided is this forum. Otherwise an extremely negative experience. read more

Content sourced from current customer reviews of Shell Energy published on Trustpilot. 27 August 2021

I spent 3 hrs holding on the phone…

I spent 3 hrs holding on the phone waiting to speak to someone at Shell about my account. I finally came to the conclusion that no one is answering calls and they just leave you on hold, I can not believe that I was one of a lot of people hanging on that long, no one has time to do it and it messed up my day by waiting so long. I have tried to contact customer service on their website, but when you click the link to talk to someone it takes you off to a self help page. I downloaded their app and same thing, the links to customer service do not work. The account issue has come from the power company I moved from and not Shell so I only hope that when I do finally get this resolved that they will be OK to work with but right now I have moved from one company whom in my my opinion are money takers and liars to another that won’t even talk to you. Not a happy bunny! read more

Content sourced from a selection of current customer reviews of Shell Energy published on Trustpilot. 20 August 2021

Terrible customer service & accounting practices

Easily one of the worst companies I’ve ever had to deal with. When Sell Energy took over Green Star Energy they failed to properly transfer over my account. When asking for a final bill they tried to backdate it over 2 years prior despite the fact that payments had been made. I have been passed from team to team, had someone from customer support pretend the phone line was bad to not deal with this ticket, and had multiple email chains go dead from their end. I have provided bank statements, proof of ownership/residence and 3+ months on this is still not resolved. Might be the worst customer experience I’ve ever had to go through. Would not recommend as a utility provider to anyone read more

The Motley Fool

Rupert Hargreaves | Saturday, 14th August, 2021

Extracts:

The Royal Dutch Shell (LSE: RDSB) share price used to be a staple holding for income investors. That was until the company cut its dividend last year for the first time since the Second World War.

Volatile oil prices have always been a risk for the enterprise. In the past, the group’s size and diversification has helped it manage this uncertainty. However, I think the threat of climate change now presents an even more considerable risk for the company and one that could jeopardise its very existence. read more

Content sourced from a customer review of Shell Energy published on Trustpilot 2 August 2021

THE WORST ENERGY PROVIDER I HAVE EVER…

THE WORST ENERGY PROVIDER I HAVE EVER HAD TO DEAL WITH.
We advised Shell that our tenant had moved out and provided dates, meter number, meter readings, the name and address who will be responsible for the bill after the tenant moved out. We even sent pictures of the meter.

Simple you would think. Not only are we receiving debt collection letters demanding that we pay for the previous tenants bill, it turns out they had the moved the tenant to the flat next door and they are now chasing us for that too. read more

1995

Shell first took issue with my Shell-focused Internet activity in March 1995. Shell’s rabid false allegations about my late father and me resulted in a libel action and other litigation (IP theft) all subsequently settled in our favour by Shell.

2000

In November 2000, DJ Freeman, solicitors acting for Shell, sent a threatening letter to a server hosting company for www.nuclear-crimes.com AKA Shell’s Nuclear Crimes. DJ Freeman boasted in their letter that the website in question had already been removed from the Internet by a previous hosting company, Easyspace after DJ Freeman sent a threatening letter on behalf of Shell. read more

EXTRACT: JUST TO ADD I HAVE NEVER EVER EVER WROTE EITHER A GOOD NOR BAD REVIEW EVER, BUT I JUST FEEL IF THIS HELPS ANOTHER POTENTIAL CUSTOMER TO NOT USE SHELL I’VE SAVED SOMEONE POSSIBLY OF THE HORRIBLE EXPERIENCE I HAVE HAD. THANK YOU

Sourced from Trustpilot: 30 July 2021

PLEASE DO NOT USE SHELL OR THEY WILL RUIN YOUR CREDIT HISTORY

I am a respectable 58 year old woman, running a corporate business. I changed to Shell 11 months ago after being with my previous supplier with whom I was with for a very long time, however their charges were becoming very high and like other customers on here I felt, Shell, enormous company, should be fine. I went into everything and they appeared to offer the best tariffs etc etc. I set the account up by direct debit as always and was quite happy running with it until POW!!! They almost doubled my bills overnight, without warning an took money out of my account. read more

Shell’s failed blundering attempt to kill my royaldutchshell.website

By John Donovan (last updated 5 Sept 2021)

Last week, a CYBERSECURITY INTELLIGENCE outfit acting for Shell issued a 5-day ultimatum on behalf of Shell to the company hosting my royaldutchshell.website.

I would not have had a clue about the ultimatum letter if the hosting company had not tipped me off about what was going on behind my back at Shell’s direction.

For 26 years, I have used the Internet as a medium to criticise and expose Shell’s unscrupulous dishonest activities, including, for example, the Shell securities fraud that ruined Shell’s reputation. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “I was told when I moved to Shell broadband it would be as good as what I had with my last provider, very disappointed it’s terrible”: “very poor connection keeps disconnecting everyone in the house wish I’d never have changed”: “A shambles is the politest way to put it.”: “A bunch of crooks. At least Dick Turpin wore a mask.”: “Staff we had the pleasure of speaking to were incredibly rude and disinterested…” read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Avoid if the internet is important to you. Broadband has been down for 76 hours and counting. Still waiting for the engineer to turn up…”:  “Customer Service stinks! Kept having outages for the Broadband provided by Shell.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article was posted on 15 July 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Tried to set up a broadband account. I was told they will send the router and engineer after 14 days. No router and when I called to see about the engineer on day 13 they didn’t know what I was talking about.”: “I should have read the reviews before contacting them as they are all shocking reviews.”: “Utterly incompetent”: Please don’t waste you time or money they are terrible, I’ve had a lucky escape” read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Been complaining for months about the intermittent broadband service from shell broadband. Without service again right now… Wish I read reviews beforehand AVOID !!!”: I really hope senior management at SHELL are reading this and can see how their bullying tactics and ruthless, flagrant ignorance of what is fair has cost them dearly.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article was posted on 06 July 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “My advice if you are thinking of switch to Shell DONT! Unhelpful, fraudulent company!”: “Shell Energy will never supply me with gas, electric or anything else in the future!”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 June 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “DON`T BOTHER!! , I trusted shell to look after our account and I have ended up being nearly a thousand pound in debt…”: i had no debt until i got involved with these cowboys and on speaking to my neighbour they had the exact same trouble, SO DONT BOTHER !!!”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.  read more

OilPrice.com

Big Oil Looks To Cut Production Following Activist Backlash

By Alex Kimani – Jun 19, 2021, 6:00 PM CDT

Two weeks ago, Big Oil suffered a series of boardroom and courtroom defeats in the hands of hardline climate activists.

…a Dutch court ordered Royal Dutch Shell to cut its greenhouse gas emissions harder and faster than it had previously planned. Never mind the fact that Shell already had pledged to cut GHG emissions by 20% by 2030 and to net-zero by 2050. The court in The Hague determined that wasn’t good enough and has demanded a 45% cut by 2030 compared to 2019 levels. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Do not sign up to Shell Broadband”: “Swapped to shell broadband and what a waste of time they supply a router that is substandard I can just about get a wifi signal in the next room”: “Customer service is as much use as a chocolate teapot.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 16 June 2021. read more