Energy firms hound customers over money they don’t even owe

Homeowners threatened with debt collectors over incorrect bills

By Will Kirkman: 14 May 2021

Martin Stanley, 48, from Leicester, was forced to pay nearly £400 after being threatened with debt collectors and a default against his credit file by SSE, after it incorrectly increased his final bill.

Mr Stanley had tried to switch from SSE to Shell Energy, but after submitting a final reading, was told that it was too low compared to industry data. Shell then based his starting reading on the “estimated usage”. This meant Mr Martin suddenly owed £675 to his old supplier. read more

I switched over to Shell Broadband Superfast fibre… the worst decision of my life

More extracts from Shell Energy customer reviews posted during the past 48 hours on Trustpilot: “Rubbish broadband. Sometimes I can’t get WiFi in the same room as the router”: “is advertised as fibre but the speeds are really poor. It’s terribly frustrating when you’re working from home.”: “If you want a broadband that only works 50%of the time then go for shell”: completely unreliable. It is slow, buffers and fails to play internet tv.”: “Disaster, the whole experience was a train wreck, surprised they’re still in business!” read more

Extracts from Shell Energy customer reviews posted during the past 24 hours on Trustpilot: “Its terrible, customer service is basically non existent and broadband speed is only 4mbm.”: “Misleading information to get you to sign up then despite cancelling they still access your bank account and take money….. Bunch of unscrupulous thieves …DO NOT USE !!!!”: “Terrible! Hard sell on the doorstep promising me cheaper bills. My energy bills have tripled! DONT DO IT!! I also have £100 exit fees! Shocking and should be stopped!” read more

Extract from Shell Energy customer review posted today on Trustpilot: “Absolutely horrific service by Shell Energy Broadband”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 May 2021. read more

Extracts from Shell Energy customer reviews posted on Trustpilot: “Hell Energy… have zero moral codes and will just bully and push until they get what they are after at all costs…

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 May 2021. read more

Extracts from a Shell Energy review posted on Trustpilot today: “Pathetic/rude”: “This company is truly disorganised and will cause you to waste a huge amount of your time – AVOID.”

Featured above are extracts from negative customer reviews about Shell Energy posted today on Trustpilot – see the relevant reviews below. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 May 2021. read more

Extracts from Shell Energy customer reviews posted on Trustpilot: “When they say they will ring you back they don’t…”: “Impossible to speak to anyone with knowledge”: “Almost impossible to get through on phone.”: “I inherited them on moving house and will be getting rid of them as soon as I can without incurring any penalty.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 06 May 2021. read more

Trustpilot One Word Review of Shell Energy: ‘Hell!’

Extract from Shell Energy customer review posted  within the last 24 hours on Trustpilot: “Hell!”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 May 2021.

Hell!

Hell! I could not not find any other word to describe my experience with Shell Energy. I had been with my previous supplier for years but unfortunately was forced into searching for cheaper electricity as I was struggling to pay the bill after the latest rise. read more

Extract from Shell Energy customer review posted on Trustpilot: “Absolute shambles of a company – Stay away from them!”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 May 2021. read more

Extracts from Shell Energy customer reviews posted on Trustpilot: “…ring shell and you spend ages trying to talk to someone”: “truly awful customer service.”: “Please avoid, there are many alternative suppliers who actually value their customers.”: “They just don’t seem to have a clue at all.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 01 May 2021. read more

Extracts from a Shell Energy customer review posted on Trustpilot: “Similar experience to so many other people; believe the reviews. Shocking customer service, expensive rates, appalling provider.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 30 April 2021. read more

Extracts from a Shell Energy customer review posted on Trustpilot: “The quality of the copper wifi is rubbish and constantly disconnects from my TV and laptop. I called up to cancel, within what I think is my legal right to a ‘14 day cooling off period’, only to be informed that Shell’s policy for this always ends the day before you receive your wifi box i.e. you can never try it and then cancel if the service is not good enough.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 April 2021. read more

Extracts from a Shell Energy customer review posted on Trustpilot: “We are never able to get through to the support team quickly I have been waiting to get through for over an hour before and then been cut off. Our service is very slow. We were sold fibre broadband but this hadn’t been switched on…”: “Overall it’s a shocking provider and I would never recommend them to anyone.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 26 April 2021. read more

Extracts from a Shell Energy customer review posted on Trustpilot: “A terrible Experience with rude, inconsiderate employees. The phone was put down at least 5 times and I was On Hold For 3 hours. I would never recommend Shell Energy to anyone. THE WORST COMPANY EVER.”

Featured below are extracts from a negative customer review about Shell Energy posted in the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 23 April 2021. read more

Extracts from Shell Energy customer reviews posted on Trustpilot: “Internet that doesn’t work at all. Called up to get it fixed and threatened with a £65 engineer charge.”: “Horrible company avoid!”: “…cheats and swindlers and not fit for purpose.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 15 April 2021. read more

Extracts from Shell Energy customer reviews posted on Trustpilot in the last 48 hours: “Terrible customer service, rude agents, poor communication”: “support/online chat is a complete joke. Worst provider EVER!”: “The most terrible Energy company in the UK. Please stay away from SHELL ENERGY.”: Broadband from shell has been atrocious. It simply does not work.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 48 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 09 April 2021. read more