Posts under ‘GoogleNews’

24 Nov 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Never again!

I have been a customer with Shell Broadband for 2 years and on the verge of changing to another provider. When I moved house I took my broadband with me. They continued to charge me for my old account as well as my new account for 4 months. I am still fighting for a refund of over £120 and still receiving rude emails telling me I owe them money! I will never use Shell again. They are terrible!! read more

19 Nov 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Shell Broadband is to be avoided at all costs

Do read broadband.co.uk before you consider Shell Broadband. Months after we exited their ‘service’ after broadband speeds far worse than anything we have experienced in the previous decade and more, and paid a hefty early leaving charge, come the ‘collections’ department months later who have been leaving emails and calling because we owe them £35 for their lousy router. Do not, repeat do not, go anywhere near Shell Broadband. The broadband.co.uk reviews of Shell Broadband are very revealing on how dreadful and unfit for purpose Shell’s broadband operation is read more

19 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Avoid!!!!

Avoid.. SHAME ON YOU SHELL. Chasing me by email and letter for money I DO NOT owe…..I have tried calling and you are too busy and promise a call back that doesn’t happen…I tried you text line 3 days ago and nothing…emailed your collections team using he email given and it bounces back… SHOCKING

The worst company for customer…

The worst company for customer service, unfortunately they make grand statements regarding how wonderful they aim to make the journey of customer relations, however your more likely to spend a long time in reality on hold before being transferred to another department with the out come of nobody taking responsibility for your complaint. read more

12 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

The worst company ever

I got broadband with them and have had nothing but trouble from the start they scammed me their customer service is the worst I’ve ever had to handle. Don’t waste your time go elsewhere avoid at all costs

Disgraceful and unapologetic Customer Service for errors

The Broadband provision was fine and during my contract term I only needed to contact Customer Service once, which was when I found it not the easiest company to contact and slow to respond. BUT my big problems started when I invoked my right to switch provider at the end of my minimum contract term. read more

12 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Don’t set up account with them they will scam you !!!

Terrible company, avoid at all cost!!!!! They couldn’t set up my account for 10 months which means I couldn’t pay any bills for all this period, on top of that they set up a wrong tariff and charged me more for energy. Randomly after 10 months, they send me a bill for £539 and demand to pay it immediately and contact them immediately to solve the case because they charge me too much, and they pass on my details to the debt collector Zinc. Now they are harassing me with calls and letters, and Shell is not replying to my emails when I ask them when I will receive the correct bill! They just clearly don’t care they only care about money and will use all tactics to scare you to pay even when they know they made loads of mistakes along the way. Funny they couldn’t set up my account for 10 months even longer when I look at the time when I opened an account online, but they passed my detail to the debt collector company in 2 weeks !!!!!! Total scammers. read more

By John  Donovan

A massive anonymous effort is underway to kill or hack my royaldutchshellplc.com website.

According to Jetpack Monitoring, 1,772,611 total blocked brute force attacks were made on the website between Oct 9, 2021 – Nov 8, 2021.

We can only speculate on who might have the motive and any prior form to take such sinister action against a non-commercial entirely free to use highly informative website?

Shell has used cloak and dagger activity against my Shell focussed websites several times, as recently as July 2021. read more

8 Nov 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Wow – so not my experience

Wow, these reviews are good. I was hoodwinked into taking out another year as a ‘technical’ IT guy came on the line & said he had ‘adjusted’ it so SKYPE would work now. I know, I’m a fool to believe this trick. It doesnt work, nor does streaming & the broadband is so slow it cuts out trying to download photos on facebook. I just wanted to cancel the rest of the contract, as I’m now using a works line for everything but the cancellation fee is for the full contact length. ie I’m stuck with a crap service until July. BEWARE – no scruples about taking your money for nothing. read more

Contracts are the legal instruments that regulate the behaviour of individuals and parties in the corporate world. Developed societies have very high regard for contracts because it builds trust, makes for ease of doing business and reduce risks involved with investments.

Shell Petroleum Development Company (SPDC) is the pioneer leader of the Petroleum industry in Nigeria.

Shell is not only the leading energy company in Nigeria, the company is also a global brand with a presence in the most advanced economies in the world. Shell ought to know better about the sacrality of the contractual agreement and the imperativeness of their demands on implicated parties. read more

Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Terrible service

Every time I contact customer services, I receive misleading and inaccurate information. I am truly regretting switching to them. Should the switch ever complete, I will seek to move away as soon as possible, and will happily pay any penalties. I feel sorry for those forced onto this firm under the supplier of last resort process.

After I switched from Sky to Shell…

After I switched from Sky to Shell broadband I’m experiencing either lost internet connection or poor connection wich I hadn’t with Sky. read more

4 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Appalling company

Appalling company, customer service is non existent. They emailed me to inform me that I had requested a change in my tariff, which would result in an increase in charges. They could/would not provide the evidence that I had made this request (because I had not) and ignored my emails requesting information regarding such but instead continued to email me to advise my tariff would be changed in line with my request! They did not provide a working smart meter from the beginning of the contract as stipulated in the terms and after 3 months of my regular emails and phone calls to them requesting that I receive either a working smart meter, or the one initially supplied be placed or repaired, I finally received an email to say we can’t fix it or replace it, you will just have to manage without!!! Shocking service, I will be leaving this company as soon as my contract expires. I DO NOT RECOMMEND THIS COMPANY AT ALL. read more

5 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Never come across a more incompetent…

Never come across a more incompetent company in my life, hadn’t heard of them for 4 years after canceling with first utility because receiving bad internet…4 years later and they have started reporting on my credit file as a new debt for there “charges” I owed. Passed from pillar to post I Set up a repayment plan which I was told an email would confirm the arrangement…it didn’t instead it stated my broadband will be up and running again…. whaaaat! Also in the email was zero info on how to pay, what the payment is and how often. I was told this would be sent to me I the email. Shell you better not be switching me over to you again! Please do as promised so I can finally be rid of you! Wont hold.my breath tho doesn’t seem like anyone can follow o there promises without being prompted.
Also the phone calls have all been recorded my end. read more

5 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

First Utility to Shell Energy. Still awful.

Several years ago I was a First Utility Energy customer as they were the first supplier in a new build.

Customer Service was awful.

Bounce forward a few years, add a takeover, and a bankrupt energy supplier into the mix and I see that little has improved.

Live Chat where the agent does everything bar answer the question. Then asks me again and again what the query is even though I spelt it out for him. read more

5 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Shell is broken it needs major surgery!

I have been a Shell Energy customer just under a year and I’ve made more complaints in that time than my 10 years with Npower!!
The latest complaint is that Shell Energy were refusing to apply my £50 refer a friend to myself and my friend saying I’ve already received it!!
The £50 I received was for a previous complaint running for months that I requested to receive that amount as a gesture of goodwill for the hours of stress I’ve had to contend with from a customer service team who all seem to be singing from different hymn sheets as I always have to spend hours going over my complaints repeating them to different advisers and CONSTANTLY never being called back when promised!!!
Steer clear of Shell Energy, try generating your own energy on a bike dynamo. read more

By John  Donovan

A concentrated anonymous effort is underway to kill or hack our shellnazihistory.com website.

There is clearly malicious intent. 

According to Jetpack Monitoring, a bombardment of almost 50,000 *total blocked brute force attacks were made on the website Shell Nazi History .com in the last month. See Jetpack screenshot below.

We can only speculate on who might have the motive and any prior form to take such sinister action against a non-commercial entirely free to use highly informative website? The site includes undisputed evidence from Shell’s own files, that Shell’s support for the Nazis resulted in the deaths of Shell employees. read more

By John Donovan: 1st November 2021

Below are screenshots from the webpage generated this morning when performing a search for Royal Dutch Shell on Microsoft Bing.

The map section shows the Shell Centre HQ in London.

The contact section displays the address and telephone number.

The website address displayed is royaldutchshellplc.com and the various Shell images, including the main top left one (with the Nazi theme), all come from the royaldutchsellplc.com website.

Royaldutchshellplc.com is the top-level domain name for Royal Dutch Shell Plc which Shell failed to seize in legal proceedings many years ago. Shell now has to live with the consequences of losing the action. read more

1st Nov 2021: The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Having signed up for broadband

Having signed up for broadband I found I had no service. I was advised a new router would be sent. They didn’t. A month later I changed to another supplier and hey presto I got service. I then received a bill of over £300 for early termination Incredibly they closed my complaint and forwarded the debt to a debt collection agency. I had to escalate complaint further copying in the CEO. It wasn’t until the 28th October that someone at shell actually looked into my complaint and agreed I had not received service and withdrew the charges. I spoke to people who did not deviate from the script which was so frustrating. Holding calls for up to 25 minutes and then being cut off. As a key worker I cannot take or make calls when on duty. Then they had the temerity to tell me that I had failed to allow them to fix the problem by not answering calls. All along I simply tried to tell them. Their own tech team advised they’d send a new router. Turns out they’ve identified a fault on the mast which required contact with the telephone company which again they failed to do. I will not and would never use this company again or recommend to anyone. read more