Posts under ‘GoogleNews’

Extracts from current Shell Energy customer review posted on Trustpilot: “Dreadful company, terrible customer service, non English speaking every time and they just agree with everything and then do nothing. These guys are useless, 28 minutes of hold music.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 18 FEB 2021. read more

Shell’s past sins in Nigeria catching up with the oil giant at last

The recent UK Supreme Court judgement represents a major defeat for Shell after decades of evading legal retribution for its evil plunder and pollution in Nigeria.  

The crusading solicitors Leigh Day (London) – the scourge of errant corporations, brought the action against Shell on behalf of Nigerian communities impacted over many years by Shell’s horrific environmental legacy in Nigeria. 

My help was sought by Leigh Day in bringing the action after Leigh Day discovered “invaluable” information on my website royaldutchshellplc.com.  read more

Current Shell Energy customer reviews posted on Trustpilot: “Be Warned: I would strongly advise against using this shambles of a company, their customer service is non existent… I shall be leaving this abhorrent company as soon as my contract enables me to do so, goodbye and good riddance.”: “Very disappointing considering the major brand name attached to the service…”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 16 FEB 2021.

BE WARNED

I would strongly advise against using this shambles of a company, their customer service is non existent having me do the same test three times for no apparent gain, I shall be leaving this abhorrent company as soon as my contract enables me to do so, goodbye and good riddance. read more

Current Shell Energy customer review posted on Trustpilot: “… I had to give 1 star, otherwise I wouldn’t have been able to write a review! Please be advised that even that one star doesn’t reflect my opinion on that company! 0 stars, that’s my rating!”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 FEB 2021. read more

Current customer postings on Trustpilot: “Their phone system took me round in circles and I never got an answer. They took 5 weeks to answer an email and then didn’t help with my issues. Do not bother with this bunch of useless, unhelpful people who do not appear to care.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 11 FEB 2021. read more

Current customer comments posted on Trustpilot: “Still trying to sort out bill after 3 months of trying, absolutely rubbish company!!! would never recommend to anyone!!!!”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 09 FEB 2021. read more

The Broadband Service From Hell: Review of Shell Broadband posted within the last 24 hours on Trustpilot

AVOID AT ALL COST!!!

I decided to switch to Shell broadband which turned out to be a service from hell. Just save yourself the headache and avoid.

I waited for over 3 weeks for the service to go ‘live’. This never happened. I tried to contact them and they were unable to help solve the matter. After days of going back and forth without internet (I work from home so I couldn’t function). I was told by one of the staff who wasn’t helpful at all, that I was sent a faulty router. He also maintained that this wasn’t their fault which left me confused and even more frustrated. He was probably trying to put the blame on a third party. At this point, I knew I was done with the appalling provider and service. read more

Review Verdict on Shell Energy posted today on Trustpilot: Absolutely Useless

Absolutely Useless

Tried not to give any stars without success.

For eighteen months I have tried to advise this company that I had moved into the property.

Constant telephone calls and even an email to the CEO did not help.

Tried giving details and were informed that the house did not exist, was asked twice to photograph the meters and were generally unhelpful. Then they charged the previous occupant an enormous amount which they took out of their bank account illegally, even though they had paid their last bill before we moved read more

Trustpilot Warning: Avoid Shell Ultrafast Broadband: What a Joke!

Shell Broadband customer review posted today on Trustpilot:

Avoid Shell Ultrafast

My Shell broadband service was installed in early December, I thought I’d treat myself to an upgrade while switching.

Unfortunately since the switch the connection is down every couple of hours, each day, from anywhere from a few minutes to many hours.

Shell’s support team, while very hard to get hold of, are most friendly when you reach then, but after three engineer appointments and seemingly no case tracking of the issue, they have still not been about to indicate when the issue might be resolved, not will they permit me to a more competent supplier. read more

Is former BG Group/Shell Exec Sami Iskander carrying any reputational baggage?

MESSAGE POSTED BY JOHN DONOVAN ON OUR SHELL BLOG: 4 FEB 2021

POSTED ON BEHALF OF AN INVESTIGATIVE CONTACT:

Newly former Shell executive Sami Iskander has been appointed CEO to London-traded energy company Petrofac, which is facing corruption allegations in Italy and from the U.K.’s SFO.

The question is whether Iskander, who was one of only four executives from British Gas retained by Shell when the two merged in 2015, brings any baggage with him? read more

Extract from a current customer comment posted on Trustpilot: “All the good reviews are faked”

Featured below are extracts from a negative customer review about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 FEB 2021. read more

Some extracts from current customer comments posted on Trustpilot: “Appalling broadband and customer service – AVOID”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 FEB 2021. read more

If this review stops one person moving to Shell Energy I’ll be happy

Received in response to the article: Trustpilot Review of Shell Energy: Absolutely appalling customer service, totally inflexible, terrible communication (Name and email address supplied)

My experience with Shell Energy has been horrendous. I was previously with First Utility, who Shell Energy later acquired.

Without any communication, to inform us of the change, we had a letter from Shell Energy demanding £240 payment. Much like most of the reviews, we spent hours trying to get through to their customer service team with little success. read more

Some extracts from current customer comments posted on Trustpilot: “IT IS TIME BLOODSUCKERS LIKE SHELL ENERGY WERE OUTED AS FRAUDSTERS AND CROOKS.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 FEB 2021. read more

Some extracts from current customer comments posted on Trustpilot: “Diabolical customer service…Now uninstalled the terrible app, blocked all electronic communication from Shell Energy and looking forward to September when I can LEAVE SHELL ENERGY!”: “they make it incredibly difficult to complain or be heard. 4 hours waiting on the phone!!!!”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 01 FEB 2021. read more

Some extracts from current customer comments posted on Trustpilot: “Awful company to deal with. All they want is money and don’t care about customer service”: “DON’T YOU EVER GET TIRED OF ACTING LIKE LOAN SHARKS AND HAVING A LEVEL OF INTEGRITY WHICH WOULD MAKE THE AVERAGE DRUG DEALER FEEL ASHAMED?”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 30 JAN 2021. read more