Yet again another poor review about your Internet ‘service’ Rubbish is an understatement. Trying to watch a programme and BOOM….. no connection.
05 Feb 2022
The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Broadband and customer care sadly…
Broadband and customer care sadly lacking, got hung up on twice and had to ring back and rejoin the back of queue twice, ended up been on the phone over 1hr 50mins. Once I did eventually get through to someone, who didn’t hang up, I was told it was all customer hardware issue, as usual internet providers always pass the book down to the customer rather than dealing with the problem, which is faulty router…. Been a ex postoffice broadband customer, Shell took on all postoffice contracts, I was then asked well what’s your contract agreement with post office, so yet again I had to argue the fact that shell had taken on the contracts that ex postoffice customer had held for the broadband accounts n they had to honour that, they denied that. So I then asked how they had all my personal details if they hadn’t taken on my contract from postoffice broadband, he couldn’t answer, eventually I hung up hadn’t the time to argue any further… My contract is due for renewal within the next few month, so I will be changing provider.