Broadband and customer care sadly lacking, got hung up on twice and had to ring back and rejoin the back of queue twice, ended up been on the phone over 1hr 50mins. Once I did eventually get through to someone, who didn’t hang up, I was told it was all customer hardware issue, as usual internet providers always pass the book down to the customer rather than dealing with the problem, which is faulty router…. Been a ex postoffice broadband customer, Shell took on all postoffice contracts, I was then asked well what’s your contract agreement with post office, so yet again I had to argue the fact that shell had taken on the contracts that ex postoffice customer had held for the broadband accounts n they had to honour that, they denied that. So I then asked how they had all my personal details if they hadn’t taken on my contract from postoffice broadband, he couldn’t answer, eventually I hung up hadn’t the time to argue any further… My contract is due for renewal within the next few month, so I will be changing provider.read more
Extracts from a Shell Energy review posted on Trustpilot today: “Pathetic/rude”: “This company is truly disorganised and will cause you to waste a huge amount of your time – AVOID.”
Featured above are extracts from negative customer reviews about Shell Energy posted today on Trustpilot – see the relevant reviews below. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 May 2021.read more
Extract from a Shell Energy review posted on Trustpilot today: “Avoid at all costs. Scam Company. DO NOT TRADE WITH SHELL ENERGY !!!!
Featured above are extracts from a negative customer review about Shell Energy posted today on Trustpilot – see the entire review below. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 May 2021.read more
Extract from Shell Energy customer review posted on Trustpilot: “When they are overwhelmed they shut their phone lines and take days to respond… A total nightmare. I want to leave.”
Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 March 2021.read more
Eni and Shell Acquitted of Nigeria Bribery Charges in Milan
Alberto Brambilla, Laura Hurst: Mar 17 2021, 9:24 PM Mar 18 2021, 4:43 AM
(Bloomberg) — Eni SpA, Royal Dutch Shell Plc and several of their current and former executives were acquitted of corruption charges related to a Nigerian oil deal by a court in Milan.
The verdict ends a three-year legal saga that loomed large over the tenure of Eni Chief Executive Officer Claudio Descalzi, who was among those found not guilty on Wednesday. Italian prosecutors had sought an eight-year jail term for him.read more
Oil companies have crisscrossed the world for more than a century, drilling on nearly every continent and in ever deeper oceans to prospect for fossil fuels that power the global economy.
While they did, the biggest six or seven companies collectively known as Big Oil reshaped international politics and economies, bending them to their will. Oil executives became statesmen in their own right, negotiating deals with foreign leaders to extract oil from the tar sands of Canada, the deserts of the Middle East, off the coasts of South America and Africa and in the shale formations of the U.S.read more
Shell has tried to shed its image of corporate killer like a snake would its skin.
Dear Shell: After 25 Years, Are You Finally Ready to Accept Your Role in the Murder of Ogoni 9?
The Ogoni 9 — Ken Saro-Wiwa, Saturday Dobee, Nordu Eawo, Daniel Gbooko, Paul Levera, Felix Nuate, Baribor Bera, Barinem Kiobel, and John Kpuine — were murdered 25 years ago for their campaign against Shell. Photo by Martin LeSanto-Smith.
The fossil fuel giant could have tried to right its wrongs, grave as they were. Instead, it has chosen profit over people, indifference over action.This article originally appeared in OilChange International.ANDY ROWELL: November 12, 2020
And so another grim, painful milestone is reached. It is now a quarter of a century since the Ogoni 9 were murdered in Nigeria.read more
Sneaky online censorship move by Shell Climate Change VP John MacArthur
When I revisited MacArthur’s Linkedin page yesterday, I discovered that all trace of his remarks and the adverse comments they had attracted have vanished.
By John Donovan
John MacArthur leads Shell’s Group Carbon strategy, climate change and energy policy and carbon innovation. See screenshot below downloaded on 06 Nov 2020 from here
‘Greenwashing’ and ‘dirty tricks’: Shell sparks fierce backlash with emissions tweet
AOC and Greta Thunberg lead criticism of multinational fossil fuel firm
Her tweet refers to executives at Shell who have publicly admitted they knew decades ago that burning fossil fuels would cause the planet to warm. Shell chief executive Ben van Beurden said in a Time magazine interview this year: “Yeah, we knew. Everybody knew.”
Multinational oil and gas company Shell – the second-largest investor-owned company in the world – is no stranger to the criticisms and concerns of the environmental movement, but this week, the energy giant inspired fresh anger with a tweet asking how people were reducing their emissions.read more
Oil giant Shell tries to hand off the climate-change fight to consumers and gets roasted by AOC, Greta Thunberg and thousands more
By Rachel Koning Beals:
We welcome the #energydebate, the oil major counters
Royal Dutch Shell PLC had a poll for consumers this week: What habits are individuals willing to give up to cut emissions, it asked.
A stampede of Twitter responses had a follow-up for the oil-and-gas super major: Are you serious?
Some comments, which eventually topped 4,000 as of Tuesday, made note of the less than 200 poll responses (for an account that has some 550,000 followers) to this four-answer query:read more
As is plain from recently published news articles, Shell’s use of social media to initiate a discussion about climate change has spectacularly backfired.
The fall out is not limited to Twitter, Facebook and YouTube.
John MacArthur• 3rd+Climate & Sustainability Leader ★ Fellow of the Royal Academy of Engineering ★ Chairman OGCI Climate Investments ★ Executive Coach1d • 1 day agoEven though the world is going through uncertain times, we know there is an urgent need to tackle climate change. That’s why, at Shell, our ambition is to be a net-zero emissions energy business by 2050, or sooner. We aim to meet our customers’ demand for cleaner energy, keeping in pace with society. #MakeTheFuture#climatechange#netzero2050
GREENWASHING?
So Shell will get out of the primary energy business? Please explain how the world will solve the energy needs over the next 30 years. Eliminating about 12000 mtoe to zero in about 12000 days means 1 nuclear installation per day or 1500 windmills. We need to stop burning fossil and save it for useful stuff. But to reorganise the world in 10 or 30 years just is not possible. With a concerted effort by the world leaders (when was the last time this was achieved?) it will take 2-3 generations and great care is to be taken not to send the poorest 30% of the population into even more dire circumstances. Fortunately we have the time as there is sufficient fossil fuel around. In the meantime I vote your statement as a greenwashing marketing one. But I wish you a fine day and look forward to your explanation!
Wim der Kinderenout of network3rd+Curator of private telecommunications museum (Self-employed)read more
Impossible to move home with them: I recently moved from a home where I was a Shell Energy customer, to a home that is also supplied by Shell Energy. After 5+ calls and emails promising me my account and most importantly, my tariff, would be carried over, they have failed to do so and they are now ignoring my emails. Their customer service is absolutely diabolical.
Truly awful cancellation experience: Firstly i have no problem with the broadband quality and general customer service but i have just had a horrendous experience trying to cancel my contract in favour of virgin. i made it very very very clear i just wanted to cancel but the bloke insisted endlessly on try to persuade me otherwise to the point where i was getting proper stressed out. i won't ever go back to Shell
Rubbish Company: Where do I start ... AGAIN! Just received ANOTHER message from you regarding my account! Advising me to contact debt management company!. I am, as I keep TRYING to tell you, I'm on Universal Credit but, at the moment I've been sanctioned until the end of July, and also have a hardship fund payment of £*** which I have to pay back until next February! I have no money for all my usual bills off-line this one, so maybe YOU can tell me how I'm supposed to pay this bill with no money! I can't even afford to buy food to last me a month. I have NO MONEY! If Green Star Energy I ad sorted out this problem in the 1st place, I wouldn't be in this mess! Unfortunately I don't have a money tree in my garden, not do I have a money making machine. I'm as poor as a church mouse! I haven't had enough money for 3 years now!
Is anyone else having problems with this company?
I'll say no more!
Sylvia Holmes: Was with the Post Office broadband until Shell took over.
Was emailed to activate my account which I did , WiFi went off.
Called several times was kept waiting for someone to answer, must now total 4 hours +.
Eventually Ayisha answered must be a fault on the line from the exchange. Then router not recognised! Engineer appointment was made for 31/5/22 — 8am till 1 pm
No show.
Rang again why no show..Naeem says I’ll transfw you to the technical team ..was cut off.
Emailed customer help, reply line is ok , reset your router with a pin, check your wires are fully in the plug.
Pat, said she will contact outreach either Tuesday or Wednesday.
Meanwhile I’m without WiFi?
What’s occurring Shell?
Bogus Group: The Offshore Alliance and the Electrical Trades Union (ETU) have both served Shell with formal notice that industrial action will commence on the Prelude FLNG facility on 10 June.
Awful company who don't listen or care about customers!: I've had an utter nightmare with Shell. After I inherited my fathers house in Jan they have been nothing but trouble.
I called them within a week of the house being put in my name and told them I do not live near the house and to put the account in my name and send any bills to my address. I made it very clear that I would be paying any bills, was happy to do so, and where to send them. Fast forward to early April, we visit the house to find bill after bill addressed "to the occupier".
Again I got in touch right away and told them the NEED to put the account in my name as I won't be visiting the house again as it was set to sell at the end of April. I spoke to a representative who said "No worries, just call us when the house sells and we will settle the account". I did just that and paid them. However I've checked my credit score and have multiple negatives which are now preventing me getting a mortgage. As if dealing with the death of a parent isn't difficult enough Shell have now prevented me getting a mortgage for the next 7 years!!
Awful customer service: Awful customer service that won't talk about your complaint. I have never come across such an evasive company before. Can't wait to change provider!
Nothing Positive about Shell Energy: Smart meter fitted which fail to register and Shell just estimate bills which overcharge me and in this time of crisis I can do without the grief. The app is useless and keeps failing and you have to log in through the website. Good you may think but no, get regular massages advising data like account information is unavailable. Ofgen transfered me to this company last year when the company I was with went south, maybe they need to look at the suppliers and see if they can indeed look after customers or if they are just profiteering from the energy crisis. I would never recommend them to anybody and cant wait for the day that I can transfer to another supplier.
App is rubbish: App is rubbish. Never loads the actual usage. Fails to upload details from my smart meter - gas and electricity. Never shows statements. Deleted and reinstalled the app. No joy. Very poor. My smart meter mini display is fab - app rubbish
Shell mucked up everything: Worst Company EverI used to be with Post Office broadband, had the unfortunate situation to be sold to Shell, mucked up everything about swapping over, meant to have caller Id for personal reasons did not happen, another muck up cannot get through to customer lack of service had to cancel DD to hopefully get resolution but will impact my credit rating, do not use this company awful.
Thank you for your reply but I am not prepared to wait the usual 50 minutes to try to get through to your customer line, sure it helps your profits.
I have to work to pay my bills and calling during work hours is not appropriate, to prove your excellent customer service, tongue in cheek sort my caller Id within 24 hours lol, also guarantee no interruption in service and my credit rating won’t be impacted I might change my mind
After leaving a previous negative review about how bad shell energy is Shell replied asking for my account number so that they could investigate..so l did provide it however l haven't heard a thing from them. This was a number of months ago and yet again another example of how poor Shell is. Absolutely shocking service.
Shell Broadband charged me £108 to cancel when my mum died because the account was in my name. Then they kept adding more charges even though their email said no extra fees would be added. 1hr 32mins to cancel the service & passed to 4 different departments - it was as if no one had ever been bereaved before. Then no reply to my email via their online help, followed by over 1 hr on their online chat. I would avoid Shell Broadband.
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
JOHN DONOVAN TV DOCUMENTARY INTERVIEW
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
ESTHER KIOBEL SUES SHELL FOR COMPLICITY IN HUSBANDS MURDER
ESTHER KIOBEL: EVIL OIL GIANT SHELL COLLUDED IN THE EXECUTION OF MY INNOCENT HUSBAND
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ABANDONED BY SHELL: KEITH MACDONALD & FAMILY, VICTIMS OF RADIOACTIVE CONTAMINATION AT WORK
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON. EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
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OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
John Donovan, the website owner
Extracts from a Shell Energy review posted on Trustpilot today: 
Sneaky online censorship move by Shell Climate Change VP John MacArthur
‘Greenwashing’ and ‘dirty tricks’: Shell sparks fierce backlash with emissions tweet
J
So Shell will get out of the primary energy business? Please explain how the world will solve the energy needs over the next 30 years. Eliminating about 12000 mtoe to zero in about 12000 days means 1 nuclear installation per day or 1500 windmills. We need to stop burning fossil and save it for useful stuff. But to reorganise the world in 10 or 30 years just is not possible. With a concerted effort by the world leaders (when was the last time this was achieved?) it will take 2-3 generations and great care is to be taken not to send the poorest 30% of the population into even more dire circumstances. Fortunately we have the time as there is sufficient fossil fuel around. In the meantime I vote your statement as a greenwashing marketing one. But I wish you a fine day and look forward to your explanation!
CUSTOMER COMMENTS ABOUT SHELL ENERGY RSS Feed
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
