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Shell Crap Broadband – NEVER AGAIN!!!

Yet again another poor review about your Internet ‘service’ Rubbish is an understatement. Trying to watch a programme and BOOM….. no connection.

05 Feb 2022

The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot. 

Broadband and customer care sadly…

Broadband and customer care sadly lacking, got hung up on twice and had to ring back and rejoin the back of queue twice, ended up been on the phone over 1hr 50mins. Once I did eventually get through to someone, who didn’t hang up, I was told it was all customer hardware issue, as usual internet providers always pass the book down to the customer rather than dealing with the problem, which is faulty router…. Been a ex postoffice broadband customer, Shell took on all postoffice contracts, I was then asked well what’s your contract agreement with post office, so yet again I had to argue the fact that shell had taken on the contracts that ex postoffice customer had held for the broadband accounts n they had to honour that, they denied that. So I then asked how they had all my personal details if they hadn’t taken on my contract from postoffice broadband, he couldn’t answer, eventually I hung up hadn’t the time to argue any further… My contract is due for renewal within the next few month, so I will be changing provider.

Do not trust these guys bunch of…

Do not trust these guys bunch of scammers their WiFi is the worst thing I ever got from them. When I first found out about their price I was happy as I had to save on my bills when I didn’t receive my box they said we have send it which they didn’t when I wanted to cancel they threatened me by saying we will not cancel it this is a few days in to the so called contract they said if you want to cancel i will have to pay for the whole year even though I’m not in the wrong here they also said if I don’t pay for the whole year then it will go to the debt collectors I was shocked by they way they were speaking to me i have 3 children and just about pay my bills I would advise you all not to even sign up to these scammers I regret even taking out a contract with these lot NEVER AGAIN!!!

Yet again another poor review about…

Yet again another poor review about your Internet ‘service’

Rubbish is an understatement. Trying to watch a programme and BOOM….. no connection.

3rd moan now and still crap.

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company

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