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Posts under ‘Shell Energy’

Absolutely terrible company, overcharging, ridiculous prices, unhelpful staff

7 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely terrible company

Absolutely terrible company, overcharging, ridiculous prices, unhelpful staff, will never buy or use anything Shell related, I advise everyone else to do the same.

Download speeds of less than 6MBPS when…

Download speeds of less than 6MBPS when the package I pay for alleges 15 to 17 MBPS. When queried the allegation was that the fault lay with my internal wiring. Having attempted all Shell’s suggested tests, no improvement. Do not waste your money, they don’t care once they’ve got it!!!!!!!!!!!!! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Greenpeace climate justice activists board and occupy Shell platform en route to major oilfield with message: ‘STOP DRILLING. START PAYING.’

Greenpeace climate justice activists board and occupy Shell platform en route to major oilfield with message: ‘STOP DRILLING. START PAYING.’

Greenpeace International: 31 Jan 2023

Amsterdam, Netherlands – Greenpeace activists from Argentina, Turkey, the US and the UK have boarded a Shell contracted vessel in the Atlantic Ocean with a banner bearing the message: “Stop Drilling. Start Paying”.

Just two days ahead of Shell’s profits announcement, four Greenpeace International activists boarded the White Marlin vessel at sea north of the Canary Islands in a peaceful protest against the climate devastation around the world caused by Shell and the wider fossil fuel industry, without paying a penny towards loss and damage. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

‘Get a grip’ Shell told, as it racks up the most broadband complaints (again)

THE SUNDAY TIMES

‘Get a grip’ Shell told, as it racks up the most broadband complaints (again)

Extracts from an article by Ellie McDonald published on Sunday 29 Jan 2023 (Page 15)

Shell Energy has been told to “get a grip” after a surge in broadband and landline complaints.

The telecoms regulator Ofcom also said it was monitoring the firm’s performance because its complaints volume remains far higher than its rivals.

Shell Energy, which started providing broadband in 2016, had 27 complaints per 100,000 broadband customers between July and September 2022 and 20 complaints per 100,000 landline customers. It was also the worst in the previous three months, when it received 31 and 23 complaints per 100,000 customers respectively.

Shell Energy Broadband said: “Ofcom’s table reflects our position up to six months ago. Since then we have invested heavily and made big strides in our processes.

We’re confident that these will be reflected when Ofcom releases its results for the current period.” read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Never under any circumstances get Shell broadband

Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working.

30 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Never under any circumstances get…

Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working. They’ve tried their best to resolve complaints, but the inconvenience they’ve caused will not be resolved easily. I could forgive that if my broadband at least works, but due to a technical issue, it has still not been done. They expect it wont be working for a total of 3 months after my order date. Additionally, the customer website never works, meaning I can’t check any of my payment details or other information. Never use this company’s broadband. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

New Shell boss launches overhaul as executive roles cut

Evening Standard

New Shell boss launches overhaul as executive roles cut

Wael Sawan, who took over at the start of this month, said the changes will take place from July.

By Henry Saker-Clark: 30 JAN 2023

Shell has revealed it will combine its oil and gas production and liquified natural gas (LNG) divisions as part of an overhaul by its new chief executive.

The new operation, which will combine Shell’s most profitable divisions, is to be led by Zoe Yujnovich, currently the group’s upstream director.

The internal restructure will also see its renewables operations merged with its oil refining and marketing business, the company said.

Shell confirmed the shake-up will reduce the size of its executive committee from nine to seven members in order to “simplify the organisation further and improve performance”. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell CEO in first changes combines LNG, upstream operations

REUTERS

Shell CEO in first changes combines LNG, upstream operations

LONDON (Reuters) -Shell will combine its oil and gas production and liquefied natural gas (LNG) divisions as part of CEO Wael Sawan’s first changes since taking charge of the energy giant earlier this month.

The new division, which combines Shell’s most profitable operations, will be headed by current upstream director Zoe Yujnovich, Shell said in a statement on Monday.

Sawan took office on Jan. 1 after heading Shell’s integrated gas division, which included Shell’s LNG and renewables businesses, with a vow to simplify and improve the company’s operations.

Under the internal restructure, renewables operations will be combined with Shell’s oil refining and marketing operations led by current downstream director Huibert Vigeveno, the company said. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy is the most complained about broadband firm again

telecoms.com

Shell Energy is the most complained about broadband firm again

Written by Andrew Wooden

Shell Energy continued to attract the most broadband and landline complaints to Ofcom in Q3 2022, while BT Mobile, Virgin Mobile and iD Mobile were the most complained-about mobile operators.

As it has for the last few quarters, Shell Energy has topped Ofcom’s rankings of complaints it received in the category of broadband and landline. Complaints were mainly around faults and service issues, while landline customers were chiefly unhappy with how complaints were handled. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Ofcom tells Shell Energy to ‘get a grip’ on broadband and landline complaints

Ofcom tells Shell Energy to ‘get a grip’ on broadband and landline complaints

UK News: Ofcom has urged Shell Energy to “get a grip” on broadband and landline complaints after the firm attracted significantly higher volumes than other providers.

BT Mobile, Virgin Mobile and iD Mobile are the most complained-about mobile operators, according to the regulator’s latest figures.

Ofcom said it is monitoring Shell’s performance closely.

The regulator said: “We have been engaging with the provider and urged it to get a grip on identifying and addressing the root causes of these issues.

“As always, should we identify specific concerns with how our rules are being followed, we will consider whether it is appropriate to take formal action.”

Virgin Media continued to generate the most pay TV complaints, Ofcom said.

Overall, the volume of complaints between July and September were broadly in line with the previous three months.

Sky had the fewest pay TV and broadband complaints, while EE joined Sky as the least complained-about landline providers. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell puts 2,000 UK jobs at risk with review of Shell Energy retail division

The Guardian

Shell puts 2,000 UK jobs at risk with review of Shell Energy retail division

Alex Lawson Energy Correspondent: Thu 26 Jan 2023

Shell has put more than 2,000 jobs in the UK at risk after launching a “strategic review” of its domestic energy and telecoms supply division.

The oil and gas supermajor said on Thursday that it had told staff in Shell Energy, which has operations in the UK, the Netherlands and Germany, that it has begun analysis of future options for the business, which could include exiting the sectors.

The UK business, which is headquartered just outside Coventry, has 1.4 million energy customers and about 500,000 broadband users.

The company said it had made the decision against the backdrop of a strategy which includes “continually exploring options to maximise the value of our portfolio and address performance in tough market conditions”.

First Utility and rebranding the business to Shell Energy Retail the following year. It took over the Post Office’s broadband customers in 2021 and now offers broadband at varying speeds across three tariffs. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell considering selling UK energy supply business

The Telegraph

Shell considering selling UK energy supply business

Shell is considering selling its UK energy supply business after injecting £1.2bn into the loss-making division to help it cope with rocketing gas and electricity prices.

The company on Thursday said it had launched a strategic review of the business, which supplies 1.4m British households and also operates in the Netherlands and Germany.

It raises the prospect of the unit being sold just six years after Shell first moved into the UK household supply sector. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Job risk as Shell considers quitting energy market

BBC NEWS: Job risk as Shell considers quitting energy market

BBC NEWS 27 JAN 2023

Up to 2,000 UK jobs are at risk at Shell Energy after it announced it was considering quitting the energy sector.

The firm said it was conducting a “strategic review” to its operations in the UK, Netherlands and Germany amid “tough market conditions”.

The Coventry-based company provides energy to 1.4 million homes in the UK and broadband to around 500,000 people.

A spokesperson said: “No decisions have yet been taken on the way forward” and added the review could take months. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell plans strategic review of energy supply business which employs 2,000 in UK

Shell plans strategic review of energy supply business which employs 2,000 in UK

 

Oil giant Shell has raised questions about the future of its energy supply business which employs thousands of people in the UK as companies continue to struggle in a tough market.

Shell said it will launch a “strategic review” of Shell Energy, including its operations in the UK, the Netherlands and Germany.

Launched in 2008 as First Utility and bought a decade later by the oil major, Shell Energy employs around 2,000 people in the UK.

It supplies energy to around 1.4 million homes across the country and broadband to around half a million customers.

It was not clear what options are being looked at by Shell for the unit. Companies who put their business units up for review often sell or restructure them, but sometimes keep them unchanged.

“No decisions have yet been taken on the way forward and our priority remains to ensure our customers in those countries continue to receive a reliable and affordable energy supply, and to provide support for customers who are struggling with the cost of energy and wider cost-of-living pressures,” Shell said on Thursday. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell to Review Household Energy Businesses in UK, Netherlands, Germany

Shell to Review Household Energy Businesses in UK, Netherlands, Germany

By Elena Vardon

Shell PLC on Thursday said it is starting a strategic review of its home energy retail business in the U.K., the Netherlands and Germany, but stressed that no decisions have yet been made.

The London-based energy giant said that the review is likely to take a number of months, adding that the wholesale and B2B energy supply businesses aren’t part of this review.

It didn’t say whether any jobs would be affected by the decision, but confirmed that Shell Energy Retail Ltd. currently employs around 2,000 people.

Shell said that the review is part of its ‘power progress’ strategy which includes exploring options to address performance in tough market conditions and maximize the value of its portfolio.

The company’s priority remains to ensure customers in those countries continue to receive their energy supply, and to provide support for those who are struggling with the cost of energy and wider cost-of-living pressures, it said. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Absolutely appalling customer service from untrained, incompetent staff

25 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely appalling service…

Absolutely appalling customer service from untrained, incompetent staff.
Having made multiple requests over an eight month period, for a new smart meter due to mine not working, they finally installed a new meter which also does not work. I’ve received conflicting information as to next steps and they have little interest in fixing this.
They take out their own choice of direct debit each month, in spite of me setting this to a higher amount via their website.
I have wasted many hours in trying to resolve this, all to no avail. I will now charge to any other provider. None could be as awful as Shell. DO NOT CHOOSE SHELL ENERGY read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Avoid at All Costs … Shell Broadband is Rubbish

Avoid at All Costs .. .Shell Broadband is Rubbish …

From a Shell Energy Broadband Review recently posted on broadband.co.uk

Reviewer J petrie: Location Belfast: Date 2022-12-31

Comments

Absolute Garbage .. Internet Kept Dropping Out etc so I changed Provider … Shell asked me to return Router or I would be charged £35 … I Then returned The Router ( at my own expense BTW ) Recorded Delivery, but Shell are Still Trying to Take £35 from me .. Emails Text messages etc .. Now They Have put a Debt Collection Agency Mil Collections onto me To Try and Get The Money .. Also have Blacklisted me on credit File . This after a month or so from leaving Them … Well They have no chance of ever Getting The £35 … They Can Suck The Back of Them … Avoid at All Costs .. Shell Broadband is Rubbish … read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Climate activists across world raise funds for the court case against Shell

Climate activists across world raise funds for the court case against Shell

Friends of the Earth Netherlands: 20/01/2023 | 16:25 PM

In 2021, thousands of Dutch citizens took one of the largest carbon emitters in the world to court and won. Together with Friends of the Earth Netherlands (Milieudefensie) they won a historic court case against Royal Dutch Shell, the parent company of Shell Group, forcing the company to take climate action.

The judge ruled that Shell’s current climate policy would contribute to a level of climate change that would be so dangerous that it would impose a threat to human rights. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.