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Posts under ‘Broadband’

Please for your own sanity do NOT get Shell broadband

Shell Energy Broadband Reviews posted on broadband.co.uk

Reviewer: jude: Location: Wadhurst: Date: 2021-11-02

wheres the zero ? shocking customer service worst i have ever encoutered . do not deal with this company been waiting for broadband now for over a month between them and those other crooks at Open reach . still waiting ineffective managers no acting on your behalf to esculate issue . lost momey as tenants left as i had promised them broadband . Have now got them as my provider by default at another property as they took over from The Post Office soon as the tenant vacates i will be moving . Dont get tempted by their prices believe me its just not worth it . Avoid like the plague read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Awful signal from Shell Crap Broadband

Shell Energy Broadband Reviews posted on broadband.co.uk

Reviewer: Jamie: Location: Herts: Date: 2021-11-16

I agree with others don’t touch them with a barge pole. Awful signal, have had to concede and pay to be let out of the contract. Grumpy and impatient customer service, no doubt in part because they must have so many disappointed customers to deal with. Should never have made the change. Especially given the damage the company has done to the environment over the years, I should have known better. AVOID.

Reviewer: Paul W: Location: Herne Bay: Date: 2021-11-16

The broadband speeds have never matched those that I signed up for, never even reaching the lower end of the range. Since beginning of October I am sometimes operating on less than 1Mbs. Customer service take more than a week to respond and the chat service can’t intervene with an open complaint. Six weeks of seriously substandard service, although, of course, they do regularly take the monthly subscription. Shocking, do not touch this company! read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband: Customer service appalling. Internet speed useless

Shell Energy Broadband Reviews posted on broadband.co.uk

Reviewer: Vic: Location: Croydon

Date: 2021-11-18

A complete scam. They offered me a quality internet and it never gave up. And when I wanted to go out with them they sent me a bill for 337 pounds. Not even gasoline will I buy the shell again. They are thiefs.

Reviewer: Susan: Date: 2021-11-18

We only got it installed last few days after being harassed by staff in Curries informing me I’ll get same as sky for less £. Absolute ********.
Avoid Shell broadband….forever on phone to them with no results and threatened with penalty if breaking contract….money well down the drain. AVOID THEM LIKE a PLAGUE. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Humdinger of a Customer Review of Shell Energy Crap Broadband

Shell Energy Broadband Reviews posted on broadband.co.uk

Reviewer: Andrew Thompson. Location: North Wales: Date: 2021-11-22

Beware of the Consequences of Dealing with Shell Broadband

As a Customer you will be subjected to horrendous Customer Service which Shell Broadband will Neither apologise For or Compensate Yourself For as a Paying Customer.

You will be supplied with an Inferior Router resulting in the Loss of the Service on a frequent basis coupled with Slow Speeds for over a TEN Month Period which Shell Broadband will NOT Compensate Yourself For as a Paying Customer. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

The worst customer service of any energy company ever

29 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

customer services is non existent

customer services is non existent
never answer the phone or email

Completely useless

Completely useless, my elderly mother’s phone line wasn’t receiving incoming calls and despite several days of hanging on a phone hers and mine, could not contact anyone. Tried the website which again is so poorly laid out found a chat option but it wouldn’t let you leave a message on any browser. Have had to get the Careline company to adjust their box so that they can speak to her if she has a problem. Would give no stars if it were possible. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband dreadful and unfit for purpose

19 Nov 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Shell Broadband is to be avoided at all costs

Do read broadband.co.uk before you consider Shell Broadband. Months after we exited their ‘service’ after broadband speeds far worse than anything we have experienced in the previous decade and more, and paid a hefty early leaving charge, come the ‘collections’ department months later who have been leaving emails and calling because we owe them £35 for their lousy router. Do not, repeat do not, go anywhere near Shell Broadband. The broadband.co.uk reviews of Shell Broadband are very revealing on how dreadful and unfit for purpose Shell’s broadband operation is read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

SHAME ON SHELL ENERGY

19 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Avoid!!!!

Avoid.. SHAME ON YOU SHELL. Chasing me by email and letter for money I DO NOT owe…..I have tried calling and you are too busy and promise a call back that doesn’t happen…I tried you text line 3 days ago and nothing…emailed your collections team using he email given and it bounces back… SHOCKING

The worst company for customer…

The worst company for customer service, unfortunately they make grand statements regarding how wonderful they aim to make the journey of customer relations, however your more likely to spend a long time in reality on hold before being transferred to another department with the out come of nobody taking responsibility for your complaint. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Broadband nothing but trouble from the start

12 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

The worst company ever

I got broadband with them and have had nothing but trouble from the start they scammed me their customer service is the worst I’ve ever had to handle. Don’t waste your time go elsewhere avoid at all costs

Disgraceful and unapologetic Customer Service for errors

The Broadband provision was fine and during my contract term I only needed to contact Customer Service once, which was when I found it not the easiest company to contact and slow to respond. BUT my big problems started when I invoked my right to switch provider at the end of my minimum contract term. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Hoodwinked by Shell Crap Broadband

8 Nov 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Wow – so not my experience

Wow, these reviews are good. I was hoodwinked into taking out another year as a ‘technical’ IT guy came on the line & said he had ‘adjusted’ it so SKYPE would work now. I know, I’m a fool to believe this trick. It doesnt work, nor does streaming & the broadband is so slow it cuts out trying to download photos on facebook. I just wanted to cancel the rest of the contract, as I’m now using a works line for everything but the cancellation fee is for the full contact length. ie I’m stuck with a crap service until July. BEWARE – no scruples about taking your money for nothing. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Terrible Service from Shell Energy

Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Terrible service

Every time I contact customer services, I receive misleading and inaccurate information. I am truly regretting switching to them. Should the switch ever complete, I will seek to move away as soon as possible, and will happily pay any penalties. I feel sorry for those forced onto this firm under the supplier of last resort process.

After I switched from Sky to Shell…

After I switched from Sky to Shell broadband I’m experiencing either lost internet connection or poor connection wich I hadn’t with Sky. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Crap Broadband. Where to Start…

1st Nov 2021: The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Having signed up for broadband

Having signed up for broadband I found I had no service. I was advised a new router would be sent. They didn’t. A month later I changed to another supplier and hey presto I got service. I then received a bill of over £300 for early termination Incredibly they closed my complaint and forwarded the debt to a debt collection agency. I had to escalate complaint further copying in the CEO. It wasn’t until the 28th October that someone at shell actually looked into my complaint and agreed I had not received service and withdrew the charges. I spoke to people who did not deviate from the script which was so frustrating. Holding calls for up to 25 minutes and then being cut off. As a key worker I cannot take or make calls when on duty. Then they had the temerity to tell me that I had failed to allow them to fix the problem by not answering calls. All along I simply tried to tell them. Their own tech team advised they’d send a new router. Turns out they’ve identified a fault on the mast which required contact with the telephone company which again they failed to do. I will not and would never use this company again or recommend to anyone. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy, a terrible inhumane company with zero ethics

“Dishonest, fraudulent, unprofessional”: “I was with Shell before and they were rubbish – which is why I left. Now I’ve been forced to use them and they are still rubbish.”

1 November 2021: The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Dishonest, fraudulent, unprofessional

Please can you investigate fraudulent removal of nearly £2000 by Shell. I will be going to small claims and the police if this money is not returned Ref [9815163]. 
I will be making a formal complaint to every authority about Shell. The house was unoccupied and you don’t send any letters. Disgraceful, dishonest and I’ll be taking your legal team to task. Please give me their details. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband is really really bad

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

27 Oct 2021

Sorry to say

Sorry to say, the broadband is really, really bad. Keeps dropping out have to keep re entering password, locked into a contract.

AVOID AVOID AVOID do not use this…

AVOID AVOID AVOID do not use this company to supply your broadband, we got up this morning to find that we had no broadband service. Having spent around 2 hours on the phone to Shell Broadband to try and get to the bottom of the problem. They say that we have been switched to a new supplier, when I asked who had authorised this switch they couldn’t give me an answer. It certainly wasn’t us…..Furthermore they have also informed us that we will now have to wait for 2 weeks to be reconnected. We have not received any communication from them with regards to this spurious disconnection.
We have the receipt for our account which has been maintained throughout the contact. As we are working from home we now find that we have no broadband access, when I asked for compensation for mobile data, I was told that I would have to fund the extra cost, and that they would look at this disconnection at their leisure. Even though mobile data isn’t really a workable option. We have been given the two fingered salute by this completely incompetent broadband provider.
When will Ofcom start to do the job that they are meant to be doing and dealing with these companies in a robust manner.
I asked to speak with a manager regarding this disconnection and was informed that I will receive a call back within 24 hours. Meanwhile we intend to switch supplier. But it would appear that they are all cowboys. Where are OFCOM.I will keep this post updated. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Horrendous customer service from Shell Energy

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

27 Oct 2021

These reviews must be fake

These reviews must be fake, I was told last week that it would be 48 hours to get a phonecall regarding getting a smart meter install, I’ve not heard anything. I’m unable to complete a booking online and I have not had a phonecall like promised.

May change my review rating once I get a good service, not off to a good start.

Update: now changed to a 1 star review! Horrendous customer service! Still no call so I phoned and the agent creates a ticket for me, I got an email reply from the smart meter team asking me a load of questions wanting to know what time I set my alarm in the morning, what have I got for my lunch, how many times do I brush my teeth, etc. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

I’m not getting ripped off by this mafia outfit, 24ct liars

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

22 Oct 2021

Thieves

Joined Shell Energy and as you can see from my previous review in Dec 2020, I’ve had nothing but issues from the start.
Complaints teams allude to concerns raised but then do nothing about them, forcible increases in monthly payments on a fixed tariff despite usage not increasing, exaggerated estimated readings when their smart meters stops being smart and then added costs per fuel to pay manually in-order to prevent them robbing you blind. Essentially it’s a case of let us rob you, or we’ll rob you.
If you’re currently a shell customer, keep an eye on your meters and check those readings against your bills! The poor staff in their collections dept have more common sense then those in Customer Service read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Broadband a front for TalkTalk?

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

18 Oct 2021

Just had my distraught daughter on the…

Just had my distraught daughter on the phone to say she’s been cut off with her broadband when she’s received no bill, the attitude of this company on the phone is a disgrace, complaint was put straight in and they closed it straight away, going to have to seek redress elsewhere and look for a more reputable company!

Shell Energy Broadband and why I came to my 1 star rating read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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