The featured extracts are from current customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos, punctuation and grammar corrected for ease of reading. 

Harassed to pay a bill 3 days earlier than it’s actually due

I have an energy bill that is due 24th of January, however today (21st of January) I’m getting an SMS from this hideous company telling me to pay my bill already. The message says that the bill payment is due. Seriously? I was getting this before, but this is a new “record”… 3 days before the bill is due … STOP HARASSING ME.

Terrible Customer Service

First utility was an excellent company. Since they went over to Shell the customer service has gone rapidly downhill.

They have their business model completely wrong. Isn’t it interesting how they have a member of staff responding to each of these reviews yet they have no staff available to actually deal with customer’s queries? Something very wrong there. read more

Guest article

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By John Donovan

Postings and messages I have read or received in the last 48 hours lead me to the conclusion that bullying understaffed Shell Energy customer service is driving some of its locked-in customers to illness and despair.

Some staff must be uncomfortable having to treat vulnerable customers so shabbily and ruthlessly. How will they feel if someone does resort to suicide, as has been threatened?

There are so many disturbing customer postings on Trustpilot and other review sites about Shell Energy that there may be enough potential claimants to warrant a class-action lawsuit? read more

NYT: Police Detain 185 Climate Protesters at Brussels Car Show

By Reuters: Jan. 18, 2020

BRUSSELS — Police detained 185 protesters in central Brussels on Saturday after the environmental protest group Extinction Rebellion staged demonstrations at a car show in protest at the auto industry’s role in CO2 emissions that cause climate change.

The protest came only days after the European Commission unveiled ideas on how to finance its flagship Green Deal project that aims to make the European Union a CO2 emissions-neutral area by 2050, in part through the transformation of the car industry. read more

By Karin Goodwin Reporter: 19 Jan 2020

A GROUNDBREAKING legal case being taken against oil company Shell could have dramatic consequences for the Dutch company’s Scottish North Sea operations, it has been claimed by environmental organisations.

The legal action, being led by Friends of the Earth (FOE) Netherlands on behalf of more than 30,000 people from 70 countries, aims to compel the company to “cease its destruction of the climate”.

Plaintiffs in the case argue that Shell is violating its duty of care and threatening human rights by knowingly undermining the world’s chances to stay below 1.5C, the level agreed to be critical by the 2018 Intergovernmental Panel on Climate Change report. read more

English translation of an article published 14 Jan 2020 by ncr.nl the Dutch news media giant

Former CEO Shell in Nigeria may have benefited from the purchase of a mega-oil field

• Merijn Rengers
• Carola Houtekamer
• 14Jan 2020

The Italian prosecutor suspects that the former chief executive of Shell in Nigeria has benefited from the controversial purchase of the mega-oil field OPL 245 off the Nigerian coast. This is Sunmonu Mutiu, who led the Nigerian division of the Anglo-Dutch oil company. He was also a director of a software company that received 5 million dollars for unclear reasons a few years after the OPL deal. They would come from Nigerian former minister Dan Etete, owner of the oil field and the main suspect in the bribery case where more than 1 billion euros in bribes would have been paid. The possible self-enrichment by a senior Shell manager is in a request for legal assistance that Italian prosecutor Fabio De Pasquale recently sent to the US. He leads the Italian investigation into possible bribery by Shell and the Italian oil company Eni. Shell does not want to respond because it is still studying the ‘new documents’. (NRC) read more

English translation of an article published by the Dutch news media giant nrc.nl 

A suitcase full of secrets about oil, sex and bribery by Shell

• Merijn Rengers
• Carola Houtekamer
• 13 Jan 2020

Shell in Nigeria A dubious game took place around Africa’s most coveted oil field. New, secret documents from a confiscated suitcase tell how Shell tried to avoid reputational damage.

Former oil minister Dan Etete (r) was the owner of the oil field, but also infected after a conviction for money laundering. Photo Gindl Barbara / AFP

What’s the news?

The Italian prosecutor suspects that the former chief executive of Shell in Nigeria has benefited from the controversial purchase by Shell of the mega-oil field OPL 245 off the Nigerian coast. This is Sunmonu Mutiu, who led the Nigerian division of the Anglo-Dutch oil company. read more

by Mark Lammey: 13/01/2020, 7:35 am

Equinor and Orsted will lead a new group formed to tackle climate change by accelerating the deployment of offshore renewable energy technology.

Other members of the Ocean Renewable Energy Action Coalition include CWind, Global Marine Group, JERA, MHI Vestas, Mainstream Renewable Power, Shell, Siemens Gamesa, TenneT and The Crown Estate.

The coalition was formed in response to the September 2019 Call for Ocean-Based Climate Action made by the High-Level Panel for a Sustainable Ocean Economy. read more

The featured brief extracts are from Trustpilot reviews about Shell Energy posted in recent days. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. 

11 Jan 2020

Utterly useless.

I moved into a property supplied by them a month ago and repeatedly have tried to get in contact to register my details with them. Their website is usless, web chat is useless and then I spent 30 minutes on hold waiting for someone who then hung up on me?

11 Jan 2020

WARNING WARNING EVERYONE DONT PERSUE THESE PEOPLE!!!!!!

Omg… I have had problems with shell energy for months regarding outstanding bills and have just read on my news feed that the company is in trouble as other customers are having the same experience as am I, this is crazy and so stressful. read more

The featured brief extracts were taken from between 6 & 8 Jan 2020. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in speaking to the company by phone. 

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Very poor And a bad company to switch to… shell are con artists and cowboys

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Shame I have to give a minimum of one star! Moved into a house that is supplied by these jokers. Spent 40 minutes waiting for chat to be told that I cannot register via chat. Spent most of the afternoon trying to get through on the phone as they are always busy.

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Awful customer service read more

The featured brief extracts were taken in recent days. Visit the above Shell Energy page on Facebook to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews about Shell Energy; the difficulty in speaking to the company by phone.

Tom, 7 Jan 2020

Have been on the phone for a total of 90 minutes waiting for them to answer. What a brilliant company

Brian, 7 Jan

As soon as my contract expires I will leave after being with Shell and 1stUtility for many years. Can’t leave earlier due to punitive early leaving charges. Impossible to recommend this company for service or cost.

Ray, 8 Jan 2020

Anyone tried downloading the shell energy app. What a load of rubbish, sends one in circles trying to log in. Suggested I log in to shell go + app, not fit for purpose for a home energy customer, only if you buy shell fuel at a fuel station. I don’t. Communication between me and shell via email gets no where. read more

By John Donovan: 05 JAN 2020

Selection of extracts from pissed off customer reviews about Shell Energy UK posted since 24 Dec 2019 on review sites such as Trustpilot.

From Shane on Trustpilot, 4 Jan

Hideous company a total disgrace to the electrical supply industry.

Absolutely NO customer service as they never answer the phone just look at all the reviews that complain about this.

Constantly overcharge and dispite being massively in credit they never refund the money they hold…

I can only assume all their staff wear Stetsons and ride around on horses as they are the biggest bunch of cowboys you will ever have the misfortune to deal with totally incompetent ill-informed and incapable of supplying any help or support. read more

THE WEBSITE WHERE SHELL’S “INTERNAL LAUNDRY” HANGS OUT ONLINE

The above-embedded image is from a Shell CONFIDENTIAL internal email involving Shell lawyers and Shell Corporate Affairs Security (CAS). It was obtained in response to a John Donovan SAR application under the UK Data Protection Act 1998 and provides irrefutable evidence of Shell secretly spying on its own employees on a global basis. The names of those involved in the spying project were all redacted by Shell lawyers.

For more information, Google “Reuters report Shell critic says oil major targeting his website” read more

LATEST OPL 245 NEWS JANUARY 4, 2020

“Shell and Agip again went into a fraudulent agreement with Malabu Oil and Gas, in which the companies will pay a signature bonus of $210m to the Federal Government of Nigeria, while $1.2b would be paid to the owners of Malabu Oil and Gas Ltd. “Shell Petroleum was later to explain that the payment was for compensation, but an investigation conducted revealed that the money was a bribe to Dan Etete and his cronies.”

ARTICLE

What actually happened to the $1.2billion allegedly paid by Shell and Agip into Federal Government’s Escrow Account with JP Morgan Chase bank sometime in 2011 in relation to the execution of a supposed settlement agreement in respect of the controversial OPL 245 held by Malabu Oil and Gas? Was it a bribe or compensation? The truth could only be known at the conclusion of the charges now pending against former Attorney General of the Federation (AGF), Mohammed Adoke and others. ERIC IKHILAE reports.

Had President Muhammadu Buhari accepted the suggestion by his Minister of Justice and Attorney General of the Federation (AGF), Abubakar Malami, on how he thought was the best way to permanently rest the seeming undying scandal that the Malabu Oil and Gas Limited’s Oil Mining Lease (OML) 254 has become, his (Malami’s) immediate predecessor’s return on December 19, 2019 would have been less dramatic and controversial.

Malami had, in a legal opinion dated September 27, 2017 told the President, among others, that the Economic and Financial Crimes Commission (EFCC) was on a wild goose chase in proposing to prosecute his immediate predecessor, Mohamed Adoke for the last administration’s dealing in relation to what has grown to become the Malabu oil deal scandal. read more

Investors aren’t yet rewarding big oil companies that are preparing for a greener future, but that could change

By Rochelle Toplensky: Jan. 2, 2020 7:34 am ET

If data is the new oil, then oil is starting to look like the new tobacco.

Like cigarette makers before them, oil producers face a state-sponsored drive to drastically cut demand for their products, as governments around the globe promise to decarbonize transport and their wider economies in an effort to limit climate change. read more

2 Jan 2020

The Nord Stream 2 gas pipeline is a European affair, and the US must not intervene with this initiative, said Maria Zakharova, spokeswoman for the Russian Foreign Ministry.

Last week, US President Donald Trump signed the Fiscal Year 2020 National Defense Authorization Act, which includes penalties for Nord Stream 2. Allseas’s Swiss company stopped digging the pipes under the pressure of U.S. restrictions.

“If Nord Stream 2 had reached the territories of the U.S. somehow, I would have appreciated the debate of the possible involvement of Washington in these issues. No one has to deal with that, except the nations involved in the project because of geographical and financial aspects, “Zakharova told the Rossiya 24 channel. read more