I have tried more times than I can remember to reach Shell Energy Broadband. I cannot reach anyone and have emailed, completed forms and phoned many times but remains unanswered. @Currys – you should not be recommending broadband providers whose service is this poor. Please help!read more
Oct 16th, 2022
by John Donovan.
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Another departing Shell leader seeking redemption?
By John Donovan
Departing Shell Plc CEO Ben van Beurden seems to be seeking redemption in his closing period with the energy giant.
THE GRONINGEN SCANDAL
BvB now admits that Shell should have pulled out of the controversial earthquake-blighted Groningen project operated by NAM – a Shell-Exxon joint venture company.
According to Reuters:“A damning report in 2015 from the independent Dutch Safety Board had accused the government and the field’s operators of ignoring the threat of earthquakes linked to the field for years.”
…margins at the FTSE 100 group’s chemicals unit have collapsed from $86 per tonne in the last quarter to an expected minus $27 per tonne, after a fall in global demand for plastics.
The trading update comes ahead of the release of Shell’s third-quarter earnings at the end of the month.
Shell, the world’s biggest trader of liquefied natural gas, added that earnings from its integrated gas business were expected to be “significantly lower” than in the second quarter because of lower seasonal demand and the impact of a “volatile and dislocated” market.read more
Oct 6th, 2022
by John Donovan.
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The Guardian
Shell’s rapid growth to slow as weaker gas trading hits profits
Europe’s largest oil and gas firm says margins in refining business have nearly halved, hitting third-quarter profitsAlex Lawson Energy correspondent: Thu 6 Oct 2022 10.48 BST
Shell has signalled the breakneck growth that racked up record profits for the oil company earlier this year will slow as weaker gas trading and lower refining margins hit recent profits.
The oil company was criticised for making huge profits during the cost of living crisis as Russia’s invasion of Ukraine pushed up prices of oil and gas. But Europe’s largest oil and gas firm said on Thursday that margins in its refining business had nearly halved, hitting its third-quarter profits which are due to be announced later this month.read more
Sep 30th, 2022
by John Donovan.
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British Spies, British Lies (James Hall vs Walied Shater)
I have never before seen a court document containing so many allegations of repeated lies by a top-level Shell official, supported by copious similar fact evidence of his alleged deceit.
By John Donovan
I reported in August 1917 that Mr Crockett Oaks III, Shell security manager for the Americas, received a ‘big bucks’ court case settlement from Shell.
The litigation arose from an alleged pattern of discrimination in favour of ‘White Brits’ by Shell and Shell Corporate Security VP James WD Hall, a British national.read more
Sep 9th, 2022
by John Donovan.
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STATEMENT ON HM QUEEN ELIZABETH II
Sep 8, 2022
Shell Chief Executive Officer Ben van Beurden offers his condolences to the British Royal Family.
On behalf of Shell staff in the UK, the Commonwealth nations and across the wider world, we offer our deepest condolences to the British Royal Family.
We mourn the passing of an historic global leader of immense stature, courage and integrity. Her Majesty Queen Elizabeth II spent a life dedicated to serving the country and improving the lives of others. And for so many of us her loss will be felt personally.read more
Aug 22nd, 2022
by John Donovan.
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My basic problem with Shell is that every time I call, I’m on the line for 40 – 50 minutes, most of it ‘on hold’: “Actually speaking to a human is near impossible unless you have a spare 2hrs to spend trying to get through.”
Reviewer Nigel Miller: Location Macclesfield: Date 2022-08-09
Comments
Called to renew /upgrade contract. After agreeing I recieved two emails first with confirmation of 18 month instead of 12 month. Second email telling I am coming to the end of my contract soon and info on continuing price and an offer higher then just agreed. Customer service person spoke garbled english and had no clue after 23 minutes about my new contract. Then cut me off. Absoultely useless CS.read more
Aug 1st, 2022
by John Donovan.
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Court filing confirms that Shell settled a claim from Crockett Oaks III involving serious allegations against Shell and Shell Spymaster James W.D. Hall
By John Donovan
I reported in August 1917 that Mr Crockett Oaks III, Shell security manager for the Americas, received a ‘big bucks’ court case settlement from Shell.
The litigation arose from an alleged pattern of discrimination in favour of ‘White Brits’ by Shell and Shell Corporate Security VP James WD Hall, a British national. read more
Jul 30th, 2022
by John Donovan.
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Lies and deceit in Shell Corporate Security Department?
EXTRACT FROM ONE OF THE FEATURED COURT DOCUMENTS:
‘Shell’s Code of Conduct trumpets “honesty,” as one of the Company’s core values. See https://www.shell.com/about-us/our-values.html. But Shell permits Hall to lie with impunity and continues to enable, support, and vigorously defend him…’
By John Donovan: 30 July 2022
Legal papers were filed last night in the USA courts repeating serious allegations against the head of Shell’s Global Security Department, Mr James WD Hall.read more
Households thinking of moving broadband and landline services to Shell Energy may want to think twice after complaints about it soared in the first three months of the year.
It received twice as many complaints than the industry average for its broadband services, according to Ofcom – and more than three times’ as many for its landline offering.
Overall, complaints sent to the industry regulator stayed broadly the same as the last three months of 2021, its data shows.read more
Not had any service for months even though paying for high speed fibre, I have been on the phone for literally hours every week only for them to keep telling me my fault has been resolved.
This morning was the 4th time I’ve taken time away from work for an engineer, to fail to turn up or even call me.
After an hour on hold this morning, they advised its not possible for me to speak to a manager, to make a complaint, or basically do anything to resolve the situation.read more
Absolutely atrocious customer service.I was switched by force due to Ofgem price cap and Pure Planet going bust. I couldn’t get a bill off this useless company for almost six months, despite having a smart meter. Then I got two within a short period of time totalling over £700 where normally I would pay less than half of that. They didn’t get meter readings for three and a half months and imposed a daily average calculated on my usage during the coldest months of the year. Absolute b*ll*nds!read more
Five years ago, Shell chief executive Ben van Beurden sat down for an interview with The Washington Post and said “we believe that climate change is real. We believe that the threat of climate change is real. And we believe that action is needed.”
Then he added: “It doesn’t mean we have to kiss hydrocarbons goodbye. In fact, we can’t. But it does mean that we have to make more intelligent choices.”
Today, however, Shell and other oil companies are under fire from those who don’t believe industry leaders are making intelligent choices. Dissident shareholders sought to use annual meetings to press their cases this week. And at Shell’s annual meeting in London on Tuesday, dozens of climate activists wore “Christian Climate Action” T-shirts and rhythmically chanted “we will, we will stop you,” forcing the company’s chairman to halt the proceedings for over an hour.read more
SHELL ENERGY BROADBAND stop sending me lying letters because like a said am not in a contract with you & i’ve never been in a contract with you & any letters you send to me i am returning to sender because i am sick to death of the corruption and lies & i dont owe you nothing you owe meread more
Wrath: Subsurface Technical Staff at Shell who previously worked for BG Group would be well advised to remember that reserves should not be booked on subjective technical workflows and furthermore that both the technical workflows used in calculating reserves and their results should be reproducible by the Auditors. The BG philosophy of 'it's alright as long as the oil and/or gas is flowing out of the ground and we don't know where it is coming from' is irresponsible, short sighted and to the detriment of Shell's shareholders. This attitude should be dropped pronto!
Astudley: Internet down 3 times for a day at a time. Reported it never had any contact back or reason given. Useless company out at end of contract.
ANON: RE: Nigerian oil export terminal had theft line into sea for 9 years
Sometimes I think I have seen it all and then this comes along
Nigeria is simply doomed with all the corruption.
Take it from me, this is a major operation to fix. So the top brass must have been involved. Half or more of the population is scratching a living in miserable circumstances, there is no more rule of law and these gangsters lay a pipeline from a terminal and steal oil.
Simply beyond what I can imagine.
TERRIBLE: They cut off my 87 year old moms phone. This isn't just a phone for people of that age its and essential lifeline.
After spending an hour on hold I eventually got through to the customer service department. They said a bill hadn't been sent because of billing issues. That's why it wasn't paid.
So, I settled the bill over the phone.
The following day the service was resumed and a demand for the money paid over the phone was sent to her house.
How incompetent are these people.
I spent another hour on hold. No reply to the call at all this time.
No response to my emailed complaint.
Obviously I now have to find another provider.
But a lot of stress for my mother.
DO NOT DEAL WITH THESE PEOPLE.
They are the worst of the worst.
Date of experience: 10 September 2022
Zero Stars: Zero stars I have no written or verbal contract with shell energy . the same goes for the British government who cannot sell or pass a contract to any utility company that did not exist on my part , I will not be intimidated or threatened or money demanded by fraudulent acts , ie fraud by misrepresentation, fraud by misdirection, and fraud by abuse of position or power read the law shell even the government can't force me I have no contract remove your meters I will starve and freeze before I pay you a penny I paid them nearly 2, 200 quid to get rid they now say I owe them 2,518 they add on not take off I have no contract with you , you are breaking the law bye
on hold for over an hour!: Been on hold for over an hour now.
No idea what the customer service is like because I can't get through to anyone.
Why did you take over Post Office Broadband customers as you clearly don't have enough staff to cope?
Uncaring, horrible, hassling, profiteering bunch.: Uncaring, horrible, hassling, profiteering bunch.
I'm 80 with bipolar disorder
I am an 80 year old with multiple health issues and diagnosed with bipolar disorder.
These people at shell energy are disgusting.
I've been unable to log into my account for months. I live in a one bedroom flat and they are taking £250 per month from me, that's before the increases in October. Despite contacting them, I still can't log into my account. I've now been told my (not so) smart meter can't be reached and I have to provide monthly meter readings, when I can barely get down stairs from my flat to the meter because of mobility issues.
Worse than that, when I put my email address in to change my password and access the account, I was suddenly logged into an account in the name of Mr Knox, at an address I don't know, who they claim owes them £4,800 and hasn't made a payment in months. It's neither my name nor address.
This isn't my account, but it has my personal email address registered against it. Despite advising them of this, I received the standard 'we are receiving a high volume of messages' garbage. They have since emailed me another bill for the imaginary Mr Knox.
They are hassling me by sending me someone elses bills and bringing me to the verge of a mental breakdown. According to my son, £250, which they have taken from my bank EVERY month, is way too much for a one bedroom flat too, but I have no idea what I have used because my email logs me into another account in another area.
IF THEY DON'T SORT THIS OUT, I'M GOING TO HAVE A MENTAL BREAKDOWN. ASK MY DOCTOR.
Uncaring, horrible, hassling, profiteering bunch.
Useless broadband and company:
Useless broadband and company,40 minutes on hold on phone about my internet dropping all the time,told openreach would come on the Monday, NOTHING no call message or openreach. Sent email wanting to know how long I've left on contract as I want to leave them and get another provider NOTHING. I hate ringing up having to wait almost 40 minutes on hold only to talk to someone who don't have any idea what they talking about.
-By Zik Gbemre: SHELL'S NOTICE TO VACATE NIGERIA OVER UNENDING OIL THEFT: NOT GOOD FOR THE NATION
The rampant oil theft that is forcing Shell out of the Niger Delta, indeed out of Nigeria is one critical embarrassment that has overwhelmed a Federal Government that has failed in all sectors of the country.
The petroleum sector remains the only sector footing the entire bills of the country, yet attention is not being given to protecting it from ceaseless sabotage.
Against law-abiding citizens engaged in legitimate peaceful protests, trigger-happy security operatives will swing into action to crush any peaceful protest.
The common man is driving his car on the road, Police will act to intimidate him, with all manner of contorted allegations and threats, to extort him.
But then assign security operatives to check oil theft, they get so connected in no time and begin to aid and abet the oil theft they are mobilised at an outrageous cost to the nation. So, the Military and Nigeria Security & Civil Defense Corps (NSCDC) are as much connected to oil theft as the oil theft is connected to the host communities' leaders, oil company workers and contractors responsible for welding/clamping/clean-up/remediation contracts induced by vandalism.
They vandalise pipes and valves to steal crude oil and condensate and the more these occur the more contracts are awarded for repairs/clamping of pipelines and clean-up/remediation activities. So, a lot of people are connected to oil theft beyond those who sell and buy the stolen condensate and crude oil.
The fight against oil theft has become a lost battle as they sabotage with a huge economic toll on the commonwealth will continue to thrive, hence Shell has decided to quit her Niger Delta operations to concentrate on the 'deep sea offshore' of the Niger Delta that illegal bunkering syndicates can't access easily.
In other shades of oil theft, you have DPR staff that are supposed to keep records of production and volume exported also involved in under declaration of figures. A lot is happening behind the scene at the points of exports, in the terminals.
Even among key stakeholders like the Central Bank of Nigeria (CBN), Ministry of Petroleum Resources, NNPC and Accountant General of the Federation, it's an annual drama of conflicting figures when they are subjected to probe and accountability on the revenue generated from oil, condensate and gas, given a particular time frame.
Again, the violent youths, also known as restive youths, created by Niger-Delta politicians are also there to disrupt the operations of Shell (SPDC) and other oil companies. Because politicians are not accessible immediately after they win elections and can only engage a few as personal aides thereafter, the rest are going about wreaking havoc on oil companies which they look up to as alternative governments.
What's more, politicians and Public officeholders in the Niger Delta are only interested in the monthly allocations from Abuja from which they allocate outrageous portions into security votes that are never accounted for, contracts are inflated to syphon kickbacks into private vaults.
All of these stakeholders' knaveries are making onshore operations so unattractive to Shell and other International Oil Companies(IOCs). And it's not a good one if they have to leave.
By Zik Gbemre
July 13, 2022
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
JOHN DONOVAN TV DOCUMENTARY INTERVIEW
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
ESTHER KIOBEL SUES SHELL FOR COMPLICITY IN HUSBANDS MURDER
ESTHER KIOBEL: EVIL OIL GIANT SHELL COLLUDED IN THE EXECUTION OF MY INNOCENT HUSBAND
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ABANDONED BY SHELL: KEITH MACDONALD & FAMILY, VICTIMS OF RADIOACTIVE CONTAMINATION AT WORK
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON. EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
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See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
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I have tried more times than I can remember to reach Shell Energy Broadband. I cannot reach anyone…
DAILY MAIL
FT LIVE
“Absolutely atrocious customer service.”: 
The Washington Post
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EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
