Posts under ‘Business Principles’

Content sourced from a customer review of Shell Energy published on Trustpilot 2 August 2021

Still no callback & Shell ignore all my emails

Shell have still not rang me back, this issue has been going on since May, it is now August. They emailed saying I’d chosen a tariff that I hadn’t chosen and have ignored all of my emails regarding them ringing me back which they suggested they’d ring me back in the first place! Shell – ring me on Thursday 5th August as I’m sick to the back teeth of getting nowhere via email. You have ignored all of my emails to the address you say to email so let’s sort it over the phone. read more

-By Zik Gbemre  

OIL DEGRADATION/POLLUTION OF NIGER-DELTA CREEKS/LANDS: A SHARED BLAME 

• Most pipeline vandalism in recent times are third party induced for various unlawful gains 
• The increasing crime now a shared evil involving host communities, service contractors and some oil companies workers. 
• The polluted communities endangering lives and livelihoods of generations unborn 

It is very uncommon to experience crude oil/condensate spillages caused by equipment failure on the vast pipelines constructed by the Federal Government of Nigeria through supervisory NNPC/NPDC and operating oil partners to transport crude oil and associated product across the operating environment.

But no doubt, a significant proportion of crude oil/condensate spills that have become almost a daily experience, threatening health and livelihoods, in massive pollution, particularly across the Niger-Delta states are third party induced for various unlawful self-enrichment. read more

Content sourced from a customer review of Shell Energy published on Trustpilot 31 July 2021

Don’t waste your time trying to navigate Shell’s system

Took over Shell from previous owner of my flat. This is not my primary home. Gave Shell correspondence address which it did not use and then Shell placed a note on my otherwise unblemished credit rating that I delayed paying my bill ( sent to the wrong address ) Set up direct debit.

Continue to be asked to submit meter readings because of COVID.

Cannot get Shell system to work ( online or app ) even to recognise I have an account / register the account. read more

Content sourced from a customer review of Shell Energy published on Trustpilot 31 July 2021

Time to contact Ofgem…

I have been waiting since May to get this resolved.

Made myself available for call backs at Shell’s request for every single day this past week and they never rang like they promised.

On here they just say to email trust pilot which I have done several times with no reply.

I do not have twitter or facebook so unable to resolve on there.

Why don’t you just call me back like you suggested in the first place? read more

The Guardian

Shell boss: we have no plans to change strategy despite emissions ruling

Jillian Ambrose: Thu 29 Jul 2021 16.47 BST

‘Unreasonable’ court ruling does not need new strategy, Van Beurden says, as firm reveals multibillion-dollar shareholder windfall

Ben van Beurden denied the company would need to change its plans to meet the tougher court-ordered climate targets on Thursday, as he revealed a multibillion-dollar shareholder windfall for investors and better-than-expected quarterly profits. read more

Content sourced from a Trustpilot customer review of Shell Energy first published 30 July 2021

I have never had such an inconsistent…

I have never had such an inconsistent broadband service.

Devices constantly disconnect and its been a nightmare.

I feel like my consumer rights are not being met…

I have asked to cancel and been asked to pay off the year left on my contract!

Absolutely awful customer service and not what I’m paying for.

Would never recommend and am really disappointed all around… Never had any problems like this with any other provider read more

STAY AWAY

Don’t sign up with this lot.

For over a year and a half I have had issues with them. Now again today it has been the 5th time an engineer did not show up to replace my IHD.

It is 1 thing after another, never can get things organised and sorted properly.

Insanely bad customer service and if I may add, daily standing charges are through the roof.

Choose another supplier if you can!!!!

Content sourced from a Trustpilot customer review of Shell Energy published today, 30 July 2021

PLEASE DO NOT SIGN UP TO SHELL IF YOU…

PLEASE DO NOT SIGN UP TO SHELL IF YOU CARE ABOUT YOUR MENTAL HEALTH, BLOOD PRESSURE & CREDIT RATING.

I actually cried dealing with customer service today.

From the start of the contract, dealing with shell has been horrific.

Today, nearly 3 hours of fascinating calls, being cut off & calling back (1st call lasted 57mins) spoke to FOUR DIFFERENT AGENTS TRANSFERRING ME BACK AND FORTH IN ONE CALL. read more

DW.COM

Shell’s Niger Delta cleanup: Ogoniland’s uncertain future

A Dutch court in January ruled that Shell had polluted the Niger Delta and ordered the energy giant to pay compensation. But many are now questioning whether it is enough to put right the misery suffered by the people.

The conflict between the indigenous people of Ogoni in Nigeria’s Niger Delta is a perennial one.

This year’s court ruling by an appeals court in the Netherlands — in favour of Milieudefensie/Friends of the Earth Netherlands and four Nigerian farmers — was heralded by some of them as justice. read more

Content sourced from a Trustpilot customer review of Shell Energy first published 2 days ago. Republished here today, 30 July 2021

Terrible customer service

I was with first utility for many years who were excellent until taken over by Shell, who are best described as abysmal

I moved in March contacting Shell many times by phone and e mail since February to arrange trasfer. I couldn’t transfer gas as none in village and shell couldn’t offer Internet transfer.

My power was not transferred despite many phone calls and e mails.
Despite this, in June was told shell would take over only to find out it was the wrong address.

E mailed again many times via 2 e-mail addresses only to be ignored.
Contact made via Facebook which was acknowledged but still waiting for reply. read more

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago. Republished here today, 30 July 2021

I transferred my gas and electricity…

I transferred my gas and electricity accounts to Shell energy on 6 March 2021. I was promised the installation of smart meters and nothing has happened.

My monthly direct debit was recently increased so that the new annualised payment exceeds the cost of Shell’s own predicted annual consumption for my house by £500.

When I telephoned Shell yesterday to discuss the situation the phone line went dead after over 16 minute’s wait. The same happened this morning after a 5 minute wait. This level of service is unacceptable and disrespectful. read more

Good riddance to Shell Energy Broadband

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Shell energy broadband is the worst

Shell energy broadband is the worst. I kept receiving debt email which I complained about and initially they did not understand either why I am continuously being charged for a service I terminated before the next billing month.

Then they said about early termination fee which I contested that I was with you since July 2019 for an 18 months contract when I had left June 2021. read more

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Transfer from Post Office Broadband to…

Transfer from Post Office Broadband to Shell Energy FOLLOWING acquisition of PO by SE. The presentation of the compulsory transfer documentation is very misleading. SE present the most expensive option at 30 pounds per month as the only option initially, it is only at the end of the notification document that the same level of service is presented at 12 pounds per month lower fee. THIS APPEARS INTENTIONAL DESIGNED TO MISLEAD AND HOODWINK AS MANY PEOPLE AS POSSIBLE TO OVERPAY FOR A LIKE FOR LIKE SERVICE. read more

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Avoid, avoid, avoid!

This review is for Home Broadband from Shell Energy. All I can say is don’t. Don’t use them, don’t believe their false advertising, and don’t expect any help from their customer services team.

Their website clearly and unequivocally says that their router is provided “at no additional cost”. That’s a lie, if you dare to leave them, even after you’ve completed your minimum term, they will charge you £35 for the router if you are unable to send it back to them almost immediately. read more

Information sourced from Trustpilot customer reviews of Shell Energy published 2 days ago. Published here 30 July 2021

You would believe that a company…

You would believe that a company bearing the name Shell would be reputable,wouldn’t you? Not this one. I swapped supplier from the one which bears the logo of an 8 tentacle sea creature and boy did I make a huge mistake.

My first bill from these people included 82 units of gas which I did not use and despite numerous emails the response I get each time is “the difference in units has to be more than the industry guidelines” (which in this instance is 108 units) before I can dispute the overcharge. They can also overcharge for electricity without recourse!!!!!!! read more

Information sourced from Trustpilot customer reviews of Shell Energy published two days ago. Published here 30 July 2021

They NEVER ring you back.

Totally incompetent

Totally incompetent. Advisers are mostly very pleasant, but reading from a sheet with no backup. Had a problem with line and broadband in April, line sorted but broadband still drops out.

Complaints opened and closed by them when you phone to chase.

They NEVER ring you back.

Threatened to leave since June, now I have done it they are threatening to charge me £281 for breaking my “new?” Contract. I am supposed to have agreed to a new contract in April! Who would agree to a new contract when you have a persistent fault? I have changed all my equipment, apart from the route, they refused to change this, suggesting I buy one, whilst stating “routers do not degrade with age”!!! read more