Absolutely abysmal shocking customer service. They just keep moving the goal post, no response to your complaint. As a vulnerable person they have no concern whatsoever for you. I contacted Shell in June and the complaint is still unresolved. If you try to call them you just wait for hours and get knowhere, waiting to get this complaint resolved and then I can leave this appalling company. All the profits they make but they treat people like animals.read more
Nov 24th, 2022
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Chris: Location Hertfordshire: Date 2022-11-15
Comments
Please, everybody, take the time to report this company to the communications ombudsman(I am) They are an utter shambles. I’ve tried contacting them for over 3 weeks now without success. I’m not bothering with them anymore. Leave and go somewhere else. Any other provider has to be better than this shower.
Reviewer Karen: Location Ashford. Kent: Date 2022-11-14read more
Nov 21st, 2022
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Glowingbloke: Location Bury st edmunds, suffolk: Date 2022-11-14
Comments
My internet connection was absolutely appalling, it kept disconnecting from the internet to the point that after *many* phonecalls to Shell they sent out an engineer. The best he could do was to make a second frequency available to connect to and that kept dropping off too! Do *not* go with shell if you want a good internet connection!
Reviewer Michael: Location Southampton: Date 2022-11-13read more
Nov 20th, 2022
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer D Gough: Location Hereford: Date 2022-11-12
Comments
Service drops out all the time. No customer service, almost impossible to make contact…then no help. it was fine with Post Office.
Reviewer V Galyer: Location GRIMSBY: Date 2022-11-12
Comments
My broadband account with the P.O was changed over Shell energy, the contract expired end of July 2022. I could not understand their charges to renew my contract so switched to BT, maybe not the cheapest provider but great service.
I returned the router ( supplied f.o.c by the P.O. )and received confirmation that I had sent them proof of postage. over 3 months laterI am still receiving threatening e-mails demanding £35.00 for the router. I have spent hours on the phone and sending e-mails to try and resolve this matter but I am not going to waste any more time trying to reason with this useless bunch of morons, and will try to resolve this matter through the ombudsman.read more
Nov 19th, 2022
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Julie L: Location Newcastle upon Tyne: Date 2022-11-10
Comments
My broadband was transferred from the Post Office to Shell and I can only describe this company as not fit for purpose. Due to the area where I live I can only have the standard package, which was fine when I was with the PO, but not now. The download speed over the last month has averaged at just under 6mbps and the upload 3.5mbps. I cannot watch catch up on the tv without constant buffering, during work meetings I have to turn off my camera, or drop out altogether. I have spent hours trying to get to speak to them on the phone, but no luck, the online chat is not working more often than not. The whole experience is very frustrating. I wouldn’t recommend Shell as a broadband provider to anyone.read more
Nov 18th, 2022
by John Donovan.
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Would leave zero stars for Shell Broadband if possible
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Taungi: Location Eastbourne: Date 2022-11-09
Comments
The work service I have ever had in my life. I was sent a broadband that didn’t work. I phoned Shell and informed them . I then sent the broadband back and for the last 7 months they’ve been harassing me saying I owe them £350 for a service I never used and a service I sent back. It is now starting to affect my mental. I can’t handle the threats anymore, I have called them to try and resolve the matter but nothing seems to be getting down about it. I would not recommend this company at all. My life has been a living hellread more
Nov 17th, 2022
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Michael: Location Southampton: Date 2022-11-08
Comments
Terrible service. Slow internet. Impossible to contact support, very difficult to cancel (even out of contract). Avoid.
Reviewer Ken: Location Stourbridge: Date 2022-11-07
Comments
How on earth this outfit calls itself a utility company is beyond me. Honestly I could write a book! Incompetent doesn’t come close. I would advise everyone to keep well clear of these idiotsread more
Nov 16th, 2022
by John Donovan.
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“By far the worst broadband I’ve ever used.”: “The actual product is dreadful. Slow and intermittently non existent.”: “The worse company in everything customer service, connection and dealing with problems.”: “It’s been over a week with no Internet. the broadband is unreliable and keeps dropping.”: “I have spent the best part of 6 hours on the phone.”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Gordon: Location Paisley: Date 2022-11-01read more
Nov 15th, 2022
by John Donovan.
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“The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Useless”: “total waste of time, should not be allowed to trade.”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer John barker: Location Glouster: Date 2022-10-28
Comments
The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Uselessread more
Using information gathered through his unrivalled industry contact list, WAtoday business journalist Peter Milne exposed the hellish working conditions on board the world’s biggest offshore gas site, Prelude.
On Saturday night his exclusive reporting saw him win best Business, Economics or Finance report at the annual WA Media Awards, the state’s pre-eminent journalism awards.read more
customer service is rubbish. broadband slow and always dropping out, cant watch a full movie. waste of time calling then. they are insulting. you pay the bill on time and still get threaening letters saying the will cut you off for NOT paying the bill. no respect they call you by your first name.on bills. dont encourage them steer clear of them.read more
Nov 13th, 2022
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer steve lewis: Location ammanford: Date 2022-10-27
Comments
absolute shocking service call centres always long wait times broadband is useless and when you do finally get to speak to someone in customer service the attitude is shocking keep clear at all costthese reviews are genuine by everyone
Reviewer Michael McAtominey: Location North East: Date 2022-10-27
Comments
I am sending this review on behalf of my Father in Law WHO is 90 YEARS OF AGE, he has never had broadband in all his long life, he had a post office phone which was ta k over by shell, he decided to have his phone removed as he never used it, shell are now sending him threatening lettersdemanding that he must return their router ( which he never had) now they are saying that they will remove £35 from his account (ILLEGAL) because he hasn’t returned this item that he has never had. We have rang them 3 times and they AGREE that they have never supplied broadband to his property, but yet these threating letters STILL turn up. What a disgusting company and if they carry on in this matter we shall not hesitate to SUE them.read more
Nov 12th, 2022
by John Donovan.
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Shell Broadband Terrible Service for just about everything!
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Julian M: Location lanarkshire: Date 2022-10-27
Comments
Lost my phone line last Saturday, broadband had also been very unstable prior to that. Called up and wa given option of callback. They returned the call a couple of hours later but hung up as soon as I answered. Sent them an email, and have been emailing every day since with zero response.
Reviewer Gary W: Location St. Helens: Date 2022-10-26read more
MILAN, Nov 11 (Reuters) – An appeals court in Milan on Friday rejected Nigeria’s $1.092 billion compensation request against Italian energy group Eni SpA (ENI.MI) and Shell Plc (SHEL.L) in civil proceedings relating to a $1.3 billion oilfield deal.
The decision was read out in court.
In July prosecutors had dropped related criminal proceedings, clearing Eni and Shell, as well as managers including Eni Chief Executive Claudio Descalzi, in one of the oil industry’s biggest alleged corruption cases.read more
Don’t use their broadband service, drops out on a regular basis and the customer service is shocking. Often have to wait in excess of 50 minutes to speak to anyone!
Absolutely horrendous service. Without Broad band for 6 weks refunded for 2 and then charged for 8. Customer service personel do not have a clue and are rude and patronising. Still no resolution 3 months on so I have left.read more
Nov 11th, 2022
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Jannie Adams, Location Romford: Date 2022-10-24
Comments
Broadband reliability is nonexistent. lose the signal about 50 times a day. will phone these arseholes tomorrow and cancel my dealings with them. I am sure they won’t miss me but I am sure there are probably thousands of people who think like me.
Reviewer Graham L: Location Coventry: Date 2022-10-24
Comments
This bunch of incompetent, inept idiots took over my fathers broadband from the Post Office.Due to illness in July I cancelled his contract and was told that 13 days of his monthly fee would be reimbursed STILL NOT RECEIVED. A month later they reopened his account and took £40, raised the issue with them, guess what STILL NO REFUND. On 4 occasions I have requested a returns label to send their router back, guess what NO RETURNS LABEL SENT. They have now charged £35 for the router, which I couldn’t return as they do not have the capacity to do something as simple as send out a returns label. Look for a bunch of incompetent cowboys to provide your broad back, they’ll still be better than Shell.read more
Wrath: Subsurface Technical Staff at Shell who previously worked for BG Group would be well advised to remember that reserves should not be booked on subjective technical workflows and furthermore that both the technical workflows used in calculating reserves and their results should be reproducible by the Auditors. The BG philosophy of 'it's alright as long as the oil and/or gas is flowing out of the ground and we don't know where it is coming from' is irresponsible, short sighted and to the detriment of Shell's shareholders. This attitude should be dropped pronto!
Astudley: Internet down 3 times for a day at a time. Reported it never had any contact back or reason given. Useless company out at end of contract.
ANON: RE: Nigerian oil export terminal had theft line into sea for 9 years
Sometimes I think I have seen it all and then this comes along
Nigeria is simply doomed with all the corruption.
Take it from me, this is a major operation to fix. So the top brass must have been involved. Half or more of the population is scratching a living in miserable circumstances, there is no more rule of law and these gangsters lay a pipeline from a terminal and steal oil.
Simply beyond what I can imagine.
TERRIBLE: They cut off my 87 year old moms phone. This isn't just a phone for people of that age its and essential lifeline.
After spending an hour on hold I eventually got through to the customer service department. They said a bill hadn't been sent because of billing issues. That's why it wasn't paid.
So, I settled the bill over the phone.
The following day the service was resumed and a demand for the money paid over the phone was sent to her house.
How incompetent are these people.
I spent another hour on hold. No reply to the call at all this time.
No response to my emailed complaint.
Obviously I now have to find another provider.
But a lot of stress for my mother.
DO NOT DEAL WITH THESE PEOPLE.
They are the worst of the worst.
Date of experience: 10 September 2022
Zero Stars: Zero stars I have no written or verbal contract with shell energy . the same goes for the British government who cannot sell or pass a contract to any utility company that did not exist on my part , I will not be intimidated or threatened or money demanded by fraudulent acts , ie fraud by misrepresentation, fraud by misdirection, and fraud by abuse of position or power read the law shell even the government can't force me I have no contract remove your meters I will starve and freeze before I pay you a penny I paid them nearly 2, 200 quid to get rid they now say I owe them 2,518 they add on not take off I have no contract with you , you are breaking the law bye
on hold for over an hour!: Been on hold for over an hour now.
No idea what the customer service is like because I can't get through to anyone.
Why did you take over Post Office Broadband customers as you clearly don't have enough staff to cope?
Uncaring, horrible, hassling, profiteering bunch.: Uncaring, horrible, hassling, profiteering bunch.
I'm 80 with bipolar disorder
I am an 80 year old with multiple health issues and diagnosed with bipolar disorder.
These people at shell energy are disgusting.
I've been unable to log into my account for months. I live in a one bedroom flat and they are taking £250 per month from me, that's before the increases in October. Despite contacting them, I still can't log into my account. I've now been told my (not so) smart meter can't be reached and I have to provide monthly meter readings, when I can barely get down stairs from my flat to the meter because of mobility issues.
Worse than that, when I put my email address in to change my password and access the account, I was suddenly logged into an account in the name of Mr Knox, at an address I don't know, who they claim owes them £4,800 and hasn't made a payment in months. It's neither my name nor address.
This isn't my account, but it has my personal email address registered against it. Despite advising them of this, I received the standard 'we are receiving a high volume of messages' garbage. They have since emailed me another bill for the imaginary Mr Knox.
They are hassling me by sending me someone elses bills and bringing me to the verge of a mental breakdown. According to my son, £250, which they have taken from my bank EVERY month, is way too much for a one bedroom flat too, but I have no idea what I have used because my email logs me into another account in another area.
IF THEY DON'T SORT THIS OUT, I'M GOING TO HAVE A MENTAL BREAKDOWN. ASK MY DOCTOR.
Uncaring, horrible, hassling, profiteering bunch.
Useless broadband and company:
Useless broadband and company,40 minutes on hold on phone about my internet dropping all the time,told openreach would come on the Monday, NOTHING no call message or openreach. Sent email wanting to know how long I've left on contract as I want to leave them and get another provider NOTHING. I hate ringing up having to wait almost 40 minutes on hold only to talk to someone who don't have any idea what they talking about.
-By Zik Gbemre: SHELL'S NOTICE TO VACATE NIGERIA OVER UNENDING OIL THEFT: NOT GOOD FOR THE NATION
The rampant oil theft that is forcing Shell out of the Niger Delta, indeed out of Nigeria is one critical embarrassment that has overwhelmed a Federal Government that has failed in all sectors of the country.
The petroleum sector remains the only sector footing the entire bills of the country, yet attention is not being given to protecting it from ceaseless sabotage.
Against law-abiding citizens engaged in legitimate peaceful protests, trigger-happy security operatives will swing into action to crush any peaceful protest.
The common man is driving his car on the road, Police will act to intimidate him, with all manner of contorted allegations and threats, to extort him.
But then assign security operatives to check oil theft, they get so connected in no time and begin to aid and abet the oil theft they are mobilised at an outrageous cost to the nation. So, the Military and Nigeria Security & Civil Defense Corps (NSCDC) are as much connected to oil theft as the oil theft is connected to the host communities' leaders, oil company workers and contractors responsible for welding/clamping/clean-up/remediation contracts induced by vandalism.
They vandalise pipes and valves to steal crude oil and condensate and the more these occur the more contracts are awarded for repairs/clamping of pipelines and clean-up/remediation activities. So, a lot of people are connected to oil theft beyond those who sell and buy the stolen condensate and crude oil.
The fight against oil theft has become a lost battle as they sabotage with a huge economic toll on the commonwealth will continue to thrive, hence Shell has decided to quit her Niger Delta operations to concentrate on the 'deep sea offshore' of the Niger Delta that illegal bunkering syndicates can't access easily.
In other shades of oil theft, you have DPR staff that are supposed to keep records of production and volume exported also involved in under declaration of figures. A lot is happening behind the scene at the points of exports, in the terminals.
Even among key stakeholders like the Central Bank of Nigeria (CBN), Ministry of Petroleum Resources, NNPC and Accountant General of the Federation, it's an annual drama of conflicting figures when they are subjected to probe and accountability on the revenue generated from oil, condensate and gas, given a particular time frame.
Again, the violent youths, also known as restive youths, created by Niger-Delta politicians are also there to disrupt the operations of Shell (SPDC) and other oil companies. Because politicians are not accessible immediately after they win elections and can only engage a few as personal aides thereafter, the rest are going about wreaking havoc on oil companies which they look up to as alternative governments.
What's more, politicians and Public officeholders in the Niger Delta are only interested in the monthly allocations from Abuja from which they allocate outrageous portions into security votes that are never accounted for, contracts are inflated to syphon kickbacks into private vaults.
All of these stakeholders' knaveries are making onshore operations so unattractive to Shell and other International Oil Companies(IOCs). And it's not a good one if they have to leave.
By Zik Gbemre
July 13, 2022
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
JOHN DONOVAN TV DOCUMENTARY INTERVIEW
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
ESTHER KIOBEL SUES SHELL FOR COMPLICITY IN HUSBANDS MURDER
ESTHER KIOBEL: EVIL OIL GIANT SHELL COLLUDED IN THE EXECUTION OF MY INNOCENT HUSBAND
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ABANDONED BY SHELL: KEITH MACDONALD & FAMILY, VICTIMS OF RADIOACTIVE CONTAMINATION AT WORK
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON. EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
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DISCLAIMER
This is not a Shell website. That fact should be abundantly plain from the overall content of this home page and our sister Shell focussed websites, including shellnazihistory.com. Click on the Disclaimer link at top of this page for more information. You Can Be Sure Shell does not endorse or approve of this website. There are no subscription charges nor do we solicit or accept donations. It is an entirely free to use website drawing attention to the negative side of Shell while also publishing positive news about the company. The Shell logo image with the white text used on this website, as per the above example, is in the public domain because its copyright has expired and its author is anonymous. It can be found here on WIKIMEDIA COMMONS. Our shellenergy.website republishes Shell Energy customer complaints posted on Trustpilot where there is an ample supply. Use this link for Shell’s own website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
John Donovan, the website owner
Shell Energy Broadband Reviews recently posted on 
Shell Energy Broadband Reviews recently posted on 
Shell Energy Broadband Reviews recently posted on 
Shell Energy Broadband Reviews recently posted on 
Would leave zero stars for Shell Broadband if possible
“By far the worst broadband I’ve ever used.”: “The actual product is dreadful. Slow and intermittently non existent.”: “The worse company in everything customer service, connection and dealing with problems.”: “It’s been over a week with no Internet. the broadband is unreliable and keeps dropping.”: “I have spent the best part of 6 hours on the phone.”
I hope this serves as a warning for anyone thinking if using Shell Broadband services
Shell Energy Broadband Reviews recently posted on 
CUSTOMER COMMENTS ABOUT SHELL ENERGY RSS Feed
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
