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Avoid Shell Broadband like the plague

Shell Energy Broadband Reviews recently posted on broadband.co.uk

“Rude and aggressive customer service people when you dare to complain to them. Unreliable service which drops out for anything from a few minutes to 3 hours. Avoid like the plague.”

Reviewer dave aveyard: Location – Hythe: Date 2022-01-08

Comments

we have unstable and poor broadband after many phone calls nothing has changed.0.02 to 0.06 is not useable open reach have checked, agreed the speed is the worse they have seen and recommended callflow. as they seen unable to rectify the problem. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell gripe website sucked into US litigation between warring Shell global security spymasters

Shell gripe website sucked into US litigation between warring Shell global security spymasters

By John Donovan

Our article – “Spectacular falling out of ‘Security Professionals’ at the top of Shell” – is reprinted on several pages of a recently filed 177-page “Exhibit A” in an astonishing lawsuit involving the head of Shell Global Corporate Affairs Security, James W.D. Hall.

Mr Hall has faced a succession of accusers, starting with the Security Manager for Shell Oil Company, Crockett Oaks III. Shell settled his claim. Mr Mike Oliveri, another guy with a senior military/security affairs background also sued Shell on related allegations involving Mr Hall. Mr Oliveri is a decorated war veteran, a Colonel in the U.S. Army Reserve. Mr Hall’s current accuser is Mr Walied Shater a former US Secret Service agent. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Eleven days without Internet, fobbed off by Shell Broadband

We have been without internet for *eleven days* over Christmas now, because Shell have messed us around, passed us from pillar to post, lied to us, and shown complete disregard for any standard of customer care…”: “kept us waiting for over 45 minutes on their premium rate helpline…”

01 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Disgraceful Service

We have been without internet for *eleven days* over Christmas now, because Shell have messed us around, passed us from pillar to post, lied to us, and shown complete disregard for any standard of customer care. The tracking number that they have given us for the router they supposedly sent out (dispatched *over a week after we first called them*) is not recognising any parcel. They could have sent us one straight away by courier, but instead they fobbed us off, asked us the same questions multiple times over, kept us waiting for over 45 minutes on their premium rate helpline on more than one occasion and blatantly misled us about when their helpline was actually open. These are to name but a few examples of the utter incompetence, negligence and cost-cutting we have been subject to. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

The worst customer service of any energy company ever

29 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

customer services is non existent

customer services is non existent
never answer the phone or email

Completely useless

Completely useless, my elderly mother’s phone line wasn’t receiving incoming calls and despite several days of hanging on a phone hers and mine, could not contact anyone. Tried the website which again is so poorly laid out found a chat option but it wouldn’t let you leave a message on any browser. Have had to get the Careline company to adjust their box so that they can speak to her if she has a problem. Would give no stars if it were possible. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

SHELL ENERGY HERE TO RIP YOU OFF DAILY!!!!

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

6 Oct 2021

SHELL ENERGY HERE TO RIP YOU OFF DAILY!!!!

Please don’t get ripped off by this company they really dont give a care about any of their customers and prefer to send you to the ombudsman.

They think they can do what they want as other companies are nkw going bust.

Please stay away from Shell Energy they are terrible!!!

WORST COMPANY EVER!!!

WORST COMPANY EVER!!!
The customer service advisors are completely void of all human emotion. They have messed me about on multiple occasions going back to February. I’m not even a customer of this energy provider, I’m dealing with the fallout of the previous tenants of a house I moved into. This company has caused me to become so stressed with their unhelpful nature, I couldn’t help but burst into tears cause of the stress and the person on the other end of the phone hung up on me. I cannot wait to be rid of these hideous people! I know that there are issues with energy at the moment but do yourself a huge favour and do not join up to this dreadful company! Wish I could give 0 stars, they dont even deserve 1! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband deserves zero or negative stars

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

17 Sept 2021: Shell Broadband

Abysmal

This review relates to Shell Energy Broadband.

If I could give zero or negative stars I would do so. Following the end of my contract I received multiple emails telling me I hadn’t returned the router and that I owed £35. I wrote to the CEO to complain, enclosing proof of receipt of the router by Shell. In the follow up call I received from Shell I was told to ignore any further emails from them. But I have now received an email from a firm of debt collectors. I will be making a formal complaint to Ofcom. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Trustpilot Verdict on Shell Energy: Poor, pathetic, ignorant, liars and that’s just the start

Content sourced from recent customer reviews of Shell Energy published on Trustpilot.

6 Sept 2021

Poor Pathetic Incompetent

Poor, pathetic, ignorant, liars and that’s just the start.

My DD was increased without my knowledge and also first utility was taken over by shell energy and when I try to log in , I am being told I have no energy supplied by Dhell when I am clearly paying £250+ a month!!!! I called on Wednesday 1 September 3 times twice being put through to Bosnia first to Amar, then a very bored woman and then Ahmed in the UK. I’m was promised by Ahmed in the Uk that the service received in Vpsnia was appalling and he would clarify all my issues , he even took my mobile number in case we get cut off, after 36 mins of hold and in total ( whilst working ) an hour and a half on calls I was cut off , 72 hours later still waiting for a call back from Ahmed who will call me back straight away if we get cut off, I didn’t get cut off accidentally I was cut off on purpose!!
Today Saturday 4 september 2021 I rang again got through to Bosnia and another Baltic state who coudnt deal with my complaint even though I had a reference number. I got a bog standard email stating they have let the customer down this time and will do everything to rectify yet no idea what they are going to do?
I’m going to take my credit and my DD to another supplier albeit slightly expensive who can provide a service and assure the customer of promises made. No wonder the chief executive starts the call with a recording “ be nice to our staff etc etc” but the issue is they are incompetent
Monday is going to be the day when I tell them to get lost and the money I pay then over £2000 a year can go to a better supplier.
You want to make the customer second next well there is no loyalty anymore
Thd customer goes where the service is ! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband Under Fire Again

Content sourced from customer reviews of Shell Energy published on Trustpilot within the last 24 hours. This article posted 9 August 2021

Since the Post Office have sold off…

Since the Post Office have sold off their Home broadband and telephone business to Shell the service has gone downhill. I have been blocked from phoning overseas numbers and my internet has slowed right down. As soon as my contract is up I shall be switching to BT. It’s worth paying them the extra to get a reliable service! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

SHELL ENERGY BROADBAND IS TRULY AWFUL

Content sourced from a customer review of Shell Energy published on Trustpilot 5 August 2021

Shell Broadband are awful

Shell Broadband are awful.

They do not deliver speed promised, service fails daily and sometimes numerous times a day.

They are now charging me £240 to exit.

Their customer support is awful with staff who are surly and unhelpful!

Truly awful don’t use them!

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Avoid, avoid, avoid Shell Energy Broadband

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Avoid, avoid, avoid!

This review is for Home Broadband from Shell Energy. All I can say is don’t. Don’t use them, don’t believe their false advertising, and don’t expect any help from their customer services team.

Their website clearly and unequivocally says that their router is provided “at no additional cost”. That’s a lie, if you dare to leave them, even after you’ve completed your minimum term, they will charge you £35 for the router if you are unable to send it back to them almost immediately. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shame on you Shell says Shell Energy Customer

Information sourced from Trustpilot customer reviews of Shell Energy published 2 days ago. Published here 30 July 2021

You would believe that a company…

You would believe that a company bearing the name Shell would be reputable,wouldn’t you? Not this one. I swapped supplier from the one which bears the logo of an 8 tentacle sea creature and boy did I make a huge mistake.

My first bill from these people included 82 units of gas which I did not use and despite numerous emails the response I get each time is “the difference in units has to be more than the industry guidelines” (which in this instance is 108 units) before I can dispute the overcharge. They can also overcharge for electricity without recourse!!!!!!! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Trustpilot review verdict on Shell Energy: SCAM ARTISTS

Trustpilot review verdict on Shell Energy: SCAM ARTISTS

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Still taking payments from my elderly mother, 3 months after internet service cancelled!!, terrible to deal with!!”: “I have never experienced a company so completely inept and absolutely clueless without a care for actually giving out factually correct information.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article was posted on 27 July 2021. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband Customer Service Stinks

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Avoid if the internet is important to you. Broadband has been down for 76 hours and counting. Still waiting for the engineer to turn up…”:  Customer Service stinks! Kept having outages for the Broadband provided by Shell.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article was posted on 15 July 2021. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy a Cowboy Outfit?

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: DON`T BOTHER!! , I trusted shell to look after our account and I have ended up being nearly a thousand pound in debt…”: i had no debt until i got involved with these cowboys and on speaking to my neighbour they had the exact same trouble, SO DONT BOTHER !!!”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Another angry Shell Energy customer

Another angry Shell Energy customer

Extract from a Shell Energy customer review posted during the past 24 hours on Trustpilot: “Another wrong bill, credit threats while they don’t respond”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 19 May 2021. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Trustpilot verdict on Shell Energy: AVOID AVOID AVOID AT ALL COSTS

Extracts from a Shell Energy customer review posted on Trustpilot: “I don’t normally write reviews but this useless excuse for a company means I must warn others. Shell oil company is a well respected firm so naturally when I seen they were moving into domestic energy supply I thought. Must be ok.”: From start to finish the move has been a nightmare.”: No one to talk to. You’ll get a call back. No call back. I call back. It’s with a special team. They’ll call you back. No call back.”: ” While Shell are still trying to figure out what’s going on. I’ve already moved on.”: “AVOID AVOID AVOID AT ALL COSTS” read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
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