Steer clear of Shell Energy Broadband

Examples Posted 25 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Kieran: Location London: Date 2023-07-04

Comments

The worst customer service I have ever experienced in my life. I would strongly advise you to steer clear of Shell Energy. We have been unable to use wifi for two months and I call about twice a week to follow up on my litany of complaints only to be told there is no issue.

They refuse to let you talk to the complaints department and after a month of numerous phone calls they finally promised to send out an engineer. My two housemates and I waited at home for two days and no engineer arrived. We are being charged each month for a service they do not provide.

Reviewer Sylvia langan: Location York: Date 2023-07-03

Comments

Demands for bills that have been paid and causing me at 76yrs old much stress. Issue now sorted and can only hope it is not repeated.

Reviewer joan: Location: Durham Date 2023-07-02

Comments

Broadband continually tells you network slower than other companies and it’s true
But apart from that the Hub has singed/ marked my computer table as it must overheat.. Shells answer “ put in open space ??? Like where .. the back garden or suspend it from ceiling .. how ridiculous and unsafe this is and they now ignoring me !!!

Reviewer Kimberley: Location Lewes: Date 2023-06-27

Comments

Absolutely rubbish, rubbish coverage/ no internet received however they will try and charge you for month you’ve had no coverage, the internet is an apsolute joke, rip off

Reviewer Keith: Location Carmarthen: Date 2023-06-26

Comments

I reported a line fault and was informed by Shell that they had supplied the wrong router for the broadband package I was on and supplied a new one which didn’t work !! I reported that the NOT wall unit indicates a line fault only to be told to perform a series of tests on the router and wiring no avail. Further phone calls with the telephone line disconnecting while being transferred to other technical departments!
Further calls to Shell and finally advised that a telephone service engineer would call same day at 3pm or following day between 10 – 12am.
No engineer arrived. Further call complaining about this only to be told that no engineer’s appointment had been made.
On the Saturday I was finally able to speak to someone in the UK who promised to get an engineer to attend on the following Monday.
To my surprise an Openreach engineer came on the morning and sorted the line fault out and confirmed that it was the line and not the router or wiring to the router at fault. I cannot wait until I can change my broadband provider and hopefully not experience the problems with a very inefficient technical support Department like Shell.

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