Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 April 2020.

A company of Liars.

There is nothing positive about this company. They are a disgusting company and utterly useless in every sense. They try to tell me I owe them almost £2,000 because their systems are so awful its systems override meter readings, they end up refunding me over, £1,100 and are now illegally blocking me from moving supplier.. They have deliberately added the same balance back on my account which suspiciously was immediately after I said I was leaving… They are completely inept and underhanded. Stay away from these lieing prats. They have had 5 previous chances to correct this and tried to tell me each time it was sorted. Don’t even consider doing business with these liars. read more

Royal Dutch Shell’s greenhouse gas emissions declined in 2019 to their lowest in four years, according to data provided by the energy company.

At the same time, burning of unused natural gas in Shell’s upstream oil and gas operations, a process known as flaring, rose last year by 13.5%, the data showed.

The increase in flaring was due mostly to an “unanticipated spike” in flaring during the start-up of the giant offshore Prelude liquefied natural gas plant in Australia, it said. read more

Saudi Arabia buys stakes in four big European oil firms: source

LONDON (Reuters) – Saudi Arabia’s sovereign wealth fund, the Public Investment Fund (PIF), has accumulated stakes in four major European oil companies, a source familiar with the transaction said.

The four are Royal Dutch Shell, France’s Total, Norway’s Equinor and Italy’s Eni, the source said, confirming a Wall Street Journal report.

The source did not confirm the combined value of the stakes, which the WSJ reported were worth $1 billion.

“The Saudis have been buying every day almost for the past few weeks, specially since the share prices of many of these companies were in correction territory and dividend yields were very high,” the source familiar with the transactions said. read more

Energy giant Shell paid no taxes on its upstream oil and gas business to the UK government last year, instead receiving large rebates, according to a new report.

by Allister Thomas: 8/04/2020, 6:00 am

Shell has published its Payments to Governments report, a legally required document outlining contributions it made to countries around the world in 2019 from its extractive oil and gas activities.

It shows the oil major paid no taxes for upstream to the UK last year, instead receiving a $116.5m (£94.5m) refund from HM Revenue and Customs, mainly related to decommissioning.

Activist group Greenpeace reacted with “anger” to the report and the tax regime in the United Kingdom.

The UK’s system, designed to encourage future investment, means that participators in certain older oil fields can carry-back losses – such as those arising from decommissioning – against profits previously made from them. This can lead to repayments of Petroleum Revenue Tax (PRT). read more

According to Shell Canada, free beverages and sandwiches are being offered to every healthcare professional that visits any of the 450 participating Shell service stations across Canada.

Locally, the Shell service stations in Fort St. John, on 100 Street and 96A Street, and in Dawson Creek, on 8th Street, will be taking part in the offer.

Shell says healthcare professionals include EMT staff, nurses and doctors, and can be identified by a uniform or badge, and each personnel will be limited to one offer per visit. read more

Royal Dutch Shell, the parent company of the Nigerian subsidiary, Shell Petroleum Development Company (SPDC) of Nigeria Limited, says it paid a total of about $5.63 billion to the Nigerian government in 2019.

The payment is the largest payout out of a total $22.63 billion the company said it made to about 28 host-governments covering countries where it has exploration and production activities around the world.

The closest rivals to the payment to Nigeria were payments the company said it also made to Malaysia $3.84 billion, and Norway ($3.07 billion). read more

Jessica Jaganathan: APRIL 7, 2020

SINGAPORE, April 7 (Reuters) – Royal Dutch Shell said on Tuesday its Australian unit and joint venture partners had decided to delay a final investment decision (FID) on the Crux gas project in offshore Australia that was initially planned for 2020.

The Crux project is one of several globally that have been delayed in recent months following the collapse in energy prices.

LNG demand had been hitting record highs until recently thanks to appetite from China and India as they diversify away from dirtier coal power generation, but the crash in oil and gas prices has caused major LNG exporters to put off gigantic new facilities or expansions of existing projects. read more

Apr. 5, 2020 2:47 PM ET|About: Exxon Mobil Corporation (XOM)|By: Liz Kiesche, SA News Editor

Some of the world’s largest oil companies  have raised more than $32B in recent weeks to ensure they have the cash to deal with the economic effects of the coronavirus while preserving dividends, the Financial Times reports.

ExxonMobil, Royal Dutch Shell (NYSE:RDS.A) (NYSE:RDS.B), Equinor, Total, and BP (NYSE:BP) have sold debt to raise dollars or euros since mid-March.

They’re also paring capex, reducing costs, pausing stock buybacks, and delaying project approvals.

Besides the bond sales, Shell and BP have also obtained new multibillion-dollar credit facilities. read more

Shell, for example, said last month that it was diverting resources to the increased production of isopropyl alcohol, which is the primary ingredient in hand sanitizers. It also said it would make 2.5 million liters of the ingredient freely available to the healthcare sector in the Netherlands. The supermajor is also offering free food and drink to healthcare professionals at 15,000 retail outlets globally as well as to truck drivers and delivery personnel “who are vital to maintaining supplies.”

Thousands of barrels of oil spouted out of the broken pipeline at Bodo for 10 weeks before Shell finally clamped it on 7 November 2008. © CEHRD

Pastor Christian Kpandei contemplates the damage done to his fish farm in Bodo, Nigeria, May 2011. The farm flourished before the August 2008 oil spill, but the pollution destroyed his fish farm, leaving him and his workers without a regular income. © Amnesty International

3.2.1 FOUR FARMERS’ CASES

The first of the pollution-related cases marked the first time that any Dutch company had been sued in the Dutch court for the operations of its subsidiaries overseas.

In 2008, four Nigerian farmers (Eric Barizaa Dooh, Fidelis Ayoro Oguru, Alali Efanga and Friday Alfred Akpan), along with Milieudefensie, the Dutch section of Friends of the Earth, filed claims against RDS and SPDC.44

They are seeking to obtain compensation for alleged damage to fish ponds and land caused by oil spills from two underground pipelines and an oil well operated by Shell in the villages of Goi, Ikot Ada Udo and Oruma between 2004 and 2007.45 read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 6 days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 April 2020.

Thugs & bully boys

Thugs & bully boys, will not use them again ever. I signed up to first utility and a week later it was taken over by shell energy! they then wanted to up my monthly direct debit, I said no !!! I said my monthly DD was based on my previous usage and if I owed any money at the end of my contract with them I would pay them.
I have now switched to another energy supplier, and shell have been slow in producing my last couple of bills without an explanation and saying i owe them £76, I owe them about £76 and it said on my statement I have till 7th of April to pay, I have asked them for clarity and have received a reply. My main disgust with the company is the amount of e-mails and text messages, basically threatening if the account is not settled, and threatening ,please see extract ” Your account is now due to be passed to a debt collection company, this could incur extra charges and may end in a default being registered against your credit file” I at first thought it was an April fool prank, as I said the debt is only payable on 7th April, so they can wait! I could understand all of these tactics if it were a debt on £000s but £76, get a life shell energy.
Reply shows it all-I was only with 1st utility about a month”so how would you know what I had used in the previous year”So how could you have current accurate usage.
I have smart meters so once the final reading is made it can easily be worked out well before, instead of sending a bill for 3 months without full information.
E-mail sent in March, still not had the information from Shell energy :-
“No need for threatening emails in the current climate.
When I have worked out your bill, I will pay you, not before.
You can help by sending my gas meter reading at the start of my contract with First utility, and my end reading, in KWh not M³.
That way I can verify my gas account, I have already verified my electricity account, which is correct.”
Hope everyone takes this into account Thanks Peter read more

• Royal Dutch Shell is collaborating with Udacity to digitally train its workers in artificial intelligence.
• This began long before the coronavirus pandemic and the company continues to use this training method.
• The digital workforce skilling platform may become the training method of choice for a growing number of companies who need to keep employees up to speed in the weeks and months ahead.

Working at Royal Dutch Shell’s Deepwater division in New Orleans gives Barbara Waelde a front-row seat to how the right data can unlock crucial information for the oil giant. So when her supervisor asked her last year if she was interested in a program that could sharpen her digital and data science capabilities, Waelde, 55, jumped at the chance.

Since she began her online coursework, the seven-year Shell veteran has learned Python programming, supervised learning algorithms and data modeling, among other skills. read more

Prelude floating LNG giant still offline after two months

Shell working to address safety concerns and restart production on giant offshore LNG ship

2 April 2020 4:52 GMT UPDATED 2 April 2020 4:54 GMT

By Russell Searancke in Wellington

The Shell-led Prelude floating liquefied natural gas project off Western Australia continues to be offline nearly two months after production was shut down due to safety concerns.

FULL ARTICLE (SUBSCRIPTION REQUIRED))

By Francois De Beaupuy: 2 April 2020, 09:24 BST

Royal Dutch Shell Plc, Total SA and Equinor ASA are selling $12 billion of bonds as the combined effect of the slump in oil prices and the collapse in demand threaten to sap cash flows for months.

Big Oil, already under pressure from shareholders before the coronavirus crisis to improve returns, has moved swiftly to defer projects, cut spending and halt share buybacks. They are seeking to protect dividends as the economic slump and a price war led by Saudi Arabia undermines profits. read more